@LtDan wrote:
I subscribed and paid for a sim and got it for a friend but I changed my mind and do not want to use PM. staying with currant provider.
Not sure what you're asking here. It sounds like you want a refund for service? If you've used the service already even for 1 day, there would be no refund. If you haven't used the service at all, you can request a refund by creating a ticket.
The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
