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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25363 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36840 Views
  • 185 replies
  • 27 Bravos

local calls

Can't make a local call . It said no talk plan. but I pay $40 per month for Canada wide calling unlimited 

fasted by Great Neighbour / Super Voisin
  • 669 Views
  • 5 replies
  • 0 Bravos

Resolved! Missing "Refer a friend" $1 reward and $10 bonus credit for spouse

Hi,Thanks for all the great help and advice on the Community Board. This is just a comment on my experience with the above referenced topic. I had transferred my spouse's plan from Koodo and entered all the appropriate data including the referral cod...

Ritae555 by Great Neighbour / Super Voisin
  • 1765 Views
  • 16 replies
  • 0 Bravos

Resolved! Add-on

I purchased the long distance international call add-on (300 minutes). However, it is still not working, any thoughts? 

MicheleM by Great Neighbour / Super Voisin
  • 1611 Views
  • 16 replies
  • 0 Bravos

Resolved! Plan

I purchase a $15 plan on Feb 26 and use up my 100 minutes then deposit $15 into my account so I have a $15 credit on my account. My phone is not working because I used up the 100 minutes so how do I get the phone to work.

ghamblen by Great Neighbour / Super Voisin
  • 795 Views
  • 4 replies
  • 0 Bravos

My pin number

Hello sir I have forgotten my pin number.For change of credit card particulars u have blocked my account.I need to send u the renewed credit card details to make auto pay active again. My cell no:1 xxx xxx xxxx.pls respond  Edit by Dunkman: removed p...

Shawkatkhan52 by Great Neighbour / Super Voisin
  • 547 Views
  • 4 replies
  • 0 Bravos

Resolved! Going to States

Hi apologies for not searching but am 74 and am really nervous I will do this wrong. I will be going to Florida after vaccination, but for the first time cannot fly direct to my destination so am arranging for a paid driver to pick me up.  I will hav...

RMF by Good Citizen / Bon Citoyen
  • 710 Views
  • 3 replies
  • 0 Bravos

Resolved! 1gb add-on problem

Hello,I had 860 MB left on my data add on. I paid the 15$ for 1GB. I know have 1160mb listed. So I just paid $15 for 300mb?  That's not right!  

Markadam by Great Neighbour / Super Voisin
  • 737 Views
  • 3 replies
  • 0 Bravos

can't call family on exact same $15 plans?!

I have 3 phones on the same $15 plan but my wife can't call me, the message says she needs a long distance add-on to call me!? We can call each other but her phone can't. What's the glitch? Help!

NCMVas by Great Neighbour / Super Voisin
  • 1254 Views
  • 11 replies
  • 0 Bravos

Resolved! iphone s

i cannot receive calls and dont know why

siouxxx by Good Citizen / Bon Citoyen
  • 2026 Views
  • 23 replies
  • 0 Bravos

Resolved! ZTE Cymbal 2 phone

I am thinking of buying a ZTE Cymbal phone. I am not sure if it will work on the Public system. Here is some technical info I grabbed from their site: LTE Bands: B2/4/5/7/12/13/66 | GSM Bands: 850/1900 | UMTS Bands: B2/5. If anyone cane tell me wheth...

vindicator by Good Citizen / Bon Citoyen
  • 1938 Views
  • 3 replies
  • 1 Bravos

Resolved! Sharing is Caring

When was the link removed from Sharing is caring!Tell your friends to use this code xxxxxx when they activate with Public Mobile?Now you cannot share this statement and have the receiver link directly to Public Mobile to activate a new phone. In the ...

edk by Good Citizen / Bon Citoyen
  • 1686 Views
  • 12 replies
  • 2 Bravos

Resolved! Addon

what addon should i get to call Turkey?

Benjaminsfc by Good Citizen / Bon Citoyen
  • 1413 Views
  • 16 replies
  • 0 Bravos

Winnipeg, Branon Region Service March 16

Hello,I'm curious if anyone in Winnipeg got affected today with an outage. Last month I received a text from Public Mobile stating that on March 16, 2021 you may have noticed a difference in your calling coverage and to maintain best coverage to call...

jai2 by Good Citizen / Bon Citoyen
  • 2643 Views
  • 24 replies
  • 3 Bravos

Transfer of MTS phone number

Hi,I am about to activate my new SIM. I would like to still keep using my previous number from BellMTS but I’m skeptical that I may not be able to do that reading a post here that a provider doesn’t allow it. Does anyone have experience using their p...

eruthc by Great Neighbour / Super Voisin
  • 1578 Views
  • 10 replies
  • 0 Bravos

Can't call

I have an issue. I can't call from my phone. I have the mobile internet, but I can't call. Can you please help me

Pavlik07 by Good Citizen / Bon Citoyen
  • 1583 Views
  • 15 replies
  • 0 Bravos

no signal

i'm having some network issue, there is no signal on my phone. i tried to reset the network setting, but it didn't worked. i even tried to take off the sim and reinsert it, got the same result. did couple of rebooting, still not working. i am using a...

PK4 by Good Citizen / Bon Citoyen
  • 2355 Views
  • 20 replies
  • 0 Bravos

Resolved! Certified Pre-owned phone

I ordered a certified preowned phone. I received the phone but not the SIM card that was supposed to be included with it 

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