Did not receive SMS for holiday reward-free 2GB+500LD

[youls]

As described in subject. Please advise. Thanks 

[youls]

Thanks for all the details. SIMon was not very helpful, but what can you expect?:) I will keep an eye on the reply. Have a good weekend!

[youls]

Thanks a lot for all the details. Ticket submitted through account. 

[youls]

thanks ticket submitted as suggested. Have a good weekend!

[youls]

Thanks yes I found the text from last year, did not work though:)

[youls]

Thanks, tried that, only got - not eligible for the offer. I believe I should receive the sms first like last year. 

[Quigley]

@youls 

Try sending YES2 to 4911 

If still no gifts, then use the Chatbot Simon to get a service ticket started, and you can get the gifts added manually to your account.

[BabsW]

Note that the text should be sent to 4911, not 491

[Meow]

No problem. Contact agent to add those rewards manually to your account.

[softech]

@youls 

first try to send YES2 to shorcode 4911

if you got back a reply saying they will add it, good

if not, then just open ticket with PM Support and they will add it back for you. 

Please  open a ticket via Chatbot for PM Support :

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[JK8 · Accepted solution]

@youls 

Try texting YES2 to 491.

If still no promos:

You can contact an agent.

You will receive a response from an agent faster using the first option below, which is the preferred method.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

• Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.