porting my existing number to a new provider

[glencgdcincca]

I need Public Mobile to manually port my existing number to a new provider

[dust2dust]

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@glencgdcincca wrote:

PM account is active and sim is in the phone

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Just so we're all absolutely clear...you do mean of course that the PM sim is in a phone, right? The text goes to the PM sim.

[softech]

@glencgdcincca   open a ticket using this direct link with PM for them to confirm if they receive the porting request

https://urlshortner.tiia.ai/Lc9xk8

If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this link. This will put you in touch with our Customer Support Agents who will be able to assist you.

[glencgdcincca]

I retriggered the process after 90 min already once

all the info is correct

i can receive texts

[softech]

@glencgdcincca   Please check with your new provider first to see if anything missing.  Ask them to re-trigger the process

Also, make sure your PM service is working, like you can receive regular text from friends

[glencgdcincca]

two plus hrs

[softech]

@glencgdcincca   how long you have requested porting?

[glencgdcincca]

PM account is active and sim is in the phone

still have not received any text to port

Thanks

[Spuggetabouti1]

@glencgdcincca 
Click on the arrow in the top right of your original post and click on Edit

[BKNS27]

@glencgdcincca 

Click on reverse V in circle to edit and remove personal information or you will get spammed.

It will take up to 90 minutes to get the text with the PM SIM in your phone…account must be active to have your old number ported over.

[Spuggetabouti1]

Thank you so much!

[Meow]

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@Spuggetabouti1 wrote:

Hello @glencgdcincca !

1. Obtain Public Mobile SIM card

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Read OP post carefully!

He is porting OUT of PM, not to PM...

[Meow]

Please remove numbers from public forum.

YOU have to initiate porting out at other provider.

When you do that, Leave your PM SIM in a phone and reply Yes within 90 minutes after receiving SMS fromPM.

Do NOT suspend or close PM account. It will be closed automatically after porting is competed.

[glencgdcincca]

how do I remove the post ?

the request for porting from my new provider has been completed

the sim is in the phone and I am not receiving the text to authorize the port

what do I do now?

[Spuggetabouti1]

Hello @glencgdcincca !

1. Obtain Public Mobile SIM card
2. Port number when activating your SIM
3. If you are having issues porting your number over, activate your SIM with a temporary number and setup your online Self Serve account
4. Test the Public Mobile service to make sure you are happy
5. Send Public Mobile your account number, name on the account and the phone number by submitting a ticket. To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the link below: https://publicmobile.ca/en/qc/get-help

6. If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

   Please note that account verification may be required when contacting the Moderator Team 

[softech]

@glencgdcincca   this is an open forum and please remove your account number and phone number for your protection.

For porting, first make sure your account is still Active

Then request the porting from the NEW provider.  

Once requested, make sure your PM sim is still on a phone ready to receive text.  PM will send you a text for your authorization to port.  You need to reply YES within 90 mins

Once replied YES, the porting will be completed within 30 mins  to 2 hours

[JK8]

@glencgdcincca 

You need to initiate the port with your new provider. Make sure your PM account is Active and that you keep your PM sim in your phone to receive the confirmation text to port out.