Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,My hearing aid clinic tried to call me numerous times, but their phone number doesn't get through to my cellphone. I see no missed calls or anything, and all they hear is a weird beeping noise instead of reaching my phone. I looked through all my ...
Hi everyone ! is there any 4G plan below 40 $
Hi, I want to transfer my freedom mobile number to public mobile. I already have a public mobile sim and plan. When I try to enter the freedom mobile account number, it does not accept the 'DBC' part of the account number. What should I be entering...
-(-20) = +20 ?Is this something I did wrong or something incorrectly coded? I doubt I would be the only person this would impact.
I recently changed my plan from $25/month to $50 because I wanted data. Then I seen you had a better plan for $5 a month more. I thought I would only have to pay the difference between plans. But I was charged 3 times. $25, then $50 then $55. This is...
I am trying to transfer to Koodo but it hasn’t ported yet. I am now having issues connecting to my current Sim Card with public mobile. I have no network and I tried to turn on and off my phone. Nothing is working
Hello,I need to change my email on my account. I no longer use it. Can you please tell me exactly what to do. Simon is not the most helpful.Thank you.
Cyber Monday deal is impossible to use. It is expiring today AND it's for new customers only (which I am) AND I just ordered the SIM card which will take 3 days to arrive. I feel like I got scammed for $10.50 for the SIM card after getting lured in w...
I tried numerous times to activate the sim card only tobe billed for it without the activatio fully going through. How do I cancel this and get a refund?
I just activated a new sim card and transferred my phone number from Telus. My telus account is now deactivated, but when putting the new sim card in my phone, it shows SOS
I have several phones with Public Mobile and each have their own account. When ever I log In it goes to a certain phone number. How can i switch to one of the other numbers ?
Hello,My accounts keeps getting credited every month with $60.00CAD under the name "3 Choices with Provincial Talk". My payment history in public mobile shows the last "Automatic Top-Up" was May 3rd 2022. The last debit on my credit card statement wa...
Hi, I lost my sim card and cannot enter my account. How can I restore my #?I have access to my email that was tied to Public mobile account
I found something bizarre in my Usage Report. It starts out normal, showing usage for Nov 29 and then 28... but then it goes back and shows more entries for Nov 29 before continuing on with Nov 28!How many Nov 28/29 are there?Say what??
can we benefit from black Friday deals if we are already with PM - and how can I upgrade?? Get 20GB of data for $35/mo. For a limited time, save $20/mo. on our $55 plan for 15 months.* Offer ends 11:59 PM ET November 29.
Hello! I tried to buy a sim card multiple times on Friday and again today but kept getting the message "Zip Code doesnt match shipping address" After enough attempts using my credit card and paypal I got frustrated and stopped trying. I decided to go...
I ordered A13 phone on 15 Nov when it was discounted from 259$ to 199$. But the price in my cart was still 259$. I thought the discount would be applied during checkout. But still it didn't change and the price I paid was 259$ eventually. I am looki...
Hello! If I buy Roaming as an Add-on, will it work in Mexico? Or just the US? How can I get roaming (data) in Mexico? Or what do you recommend?TIA
I urgently need to update my address as part of a utility bill address verification and I'm now based in St Thomas, Ontario, but when I go to update my address in my account section, it won't recognize it as a valid city. Please contact me ASAP to ge...
I posted an issue because my account was not updated for the past 3 days, keeping my last cycle's info even though it was renewed on the 27th. It just did right after I posted, so not sure what's going on. Sorry about that. I don't know how to de...
I can’t seem to add the promotion to my account . i’d like to change my plan .
I change my plan to a lower cost one .just check my account and it never changed. It was soppose to automatically change on Nov 26 .
So yesterday I changed my plan to the new 45$ 20gb at 4g , I have confirmation on the website it would be changed on the billing cycle which is today , this morning the money came out but my plan is the same , can someone help me ?
I got a text yesterday from public about a cyber monday deal I want to take advantage of but all day yesterday and still today after I sign in I jaut get a page saying they the page I am looking for is expired, anyone else experience this ? how do I ...
Hello, I used the Black Friday deal to transfer from Koodo post pay to PM. Everything showed it went through fine and I got the request from Koodo to port over 12 hours ago. My PM sim never activated just shows SOS and my Koodo service still works an...
Hi there , I activated my new public mobile sim and ported a number from Koodo post pay. My service activated on the new sim but even after 12 hours no one can call my number my phone only works for outbound calls and shows no caller ID . Koodo servi...
Does anyone know why my data hasn't been working over the past three days? I also can't log into my account. I submitted a ticket but no response.
I just tried to port my number from Bell. I received the text message, hit yes saying to port the number. within 1 minute i received a text from public mobile saying that it looks like i entered the incorrect ESN / MEIDWhat do I do? I can switch out ...
Good Morning,I wanted to ask for assistance.Yesterday because of the Cyber Monday offers I attempted to register a new SIM and port my number to Public Mobile from Rogers.The website and chat showed error messages (unavailable / try later) etc.I'd st...
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