[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
SOS only error
What should I do to resolve this error. I tried reactivating my number through the app but there is an error saying my “phone number not eligible for port”.
plan switch
I received an offer from another carrier that is a better deal than I currently have with PM. I would like to stay with PM as a very long term customer. I see that you have a current offer that is very close to what the competitor is offering (Boxing...
Being charged wrong Provincial tax
I live in Alberta but I am being charged 13% tax. I should be charged 5% instead.
Data/wifi
I wanna know if my data was left on and in wifi service, do u still charge me for data? Because my data was used fast !
Subscribe to plan but not activate the plan until later (15-20 days) later?
In as mentioned in title, I want to take advantage of the current boxing week offer for new activation of subscription plan, but I want to do it later as my old cellphone plan is also prepaid and I want to use that instead for next 15 days. So can I ...
esim
My iphone has recently broke so im trying to get another phone but im not sure what to do with my e-sim card. How do i get it to work on another cell?]Thank you
Resolved! Sim
I have purchased my planand it says my phone isn’t compatible with the free eSIM the phone is an Apple 13 proWhere Can I ask for a refund of my 40$? If we can’t get this to work.
$39 @ 20GB vs. $39 @ 50GB
I searched the threads but didn't see a clear answer.What's the diff between these two 4g plans other than an extra 30 gigs? Is there a catch?Currently on $39 @ 20GB with max. monthly loyalty reward of $5/mo.
Rate plan increases
Are all rate plans subject to increase? I want to switch to Virgin Mobile. But their plans offered have a note included saying rates are subject to increase.Is it the same with Public Mobile plans?
Resolved! E sim
I have an account etc. but now it says it couldn’t activate my sim. now what?
Resolved! Number Porting issues
Hello,How do I get help with transferring a number? I have two lines that have not had their number transferred and honestly, if it wasn't for the price this service is offering, i would have aborted this whole process.
Re: Not getting 6 digit code after transferring number !
I have the same problem. Came to PM Jan 1. Replied YES to confirmation text from old provider to transfer the number . Left old provider sim in phone. Getting inbound calls. NOOutbound calls: YESAccess data: YESText send: NOText receive: NOMessed u...
Resolved! help with a number change please
Hello!I have an issue, I have just activated my phone with PM but I made a mistake, I wanted to change phone number but instead of that I entered by mistake the same phone I had previously. Can you please help me to choose a new phone number?
Change credi card
What's wrong with my account? I've been trying to change the card on my account for weeks and I keep getting a try again message. I've tried everything and it's the same message everyday.
Confirming identity
Hello, I’m new to public mobile but can’t seem to get past this page. Can anyone help me?
Confirm for full access
Hi I'm new to public mobile. And when I log in on the app. It tells me to comfirm 6 digit code for full access. But it's not sending a 6 digit code to my phone number. I ported my number from bell And can send and receive texts and phone calls
Completely unable to purchase US Roaming Add-Ons.
I have tried repeatedly, both with the *611 number, and through the website, to purchase the US Roaming Add-On with 3 GB data, and it keeps refusing to complete the transaction. The website claims the purchase has been made with funds I have added (w...
CANNOT CANCEL A SUBSCRIPTION
I cancelled my subscription on the self serve login, but the next month they continue to bill me, and it's back on subscribed. I cannot get in touch with any support at all. Thinking of filing a complain to the Consumer Protection Bureau. Any advice?
Roaming in greater Minneapolis/St Paul Area
Recently I bought a text and talk package. I tried at several locations to make calls in M/StP and its suburbs and nowhere could I make a call. The call just immediately went to a call ended screen. In Fairness I could send texts that were receive...
Duplicate PM SIM Activation
My SIM activation and subscription were working fine. Last week I logged into the PM mobile app for the first time to purchase an add-on. During this initial login I was unexpectedly prompted about activating my SIM. It appears I accidentally activat...
Forgot to add my referrer code
My name is Chidubem. I just activated my Public mobile and I was referred by a friend. While activating my sim line, I forgot to add his code which is xxxxxxxxxxxx. Could you kindly add the code so that I will the $10 off my next bill?My phone number...
Unable to activate eSIM
I just switched over to Public Mobile and confirmed with the porting team that my number was successfully ported over from Rogers. However, I cannot active my eSIM and get an error message saying to contact my carrier service. My phone is no longer w...
Resolved! Switching to boxing day special plan
I'd like to switch to the 5G 50 GB plan for $34. I would like to connect with customer service about this. Please advise. Thanks!
Resolved! Annoyed
Ok so one of these PM customer service decides to write me and be so rude!! I have all messages who do I contact to get it dealt with? I'm an army vet and they are being so rude to me! I told him not to be rude to am Army vet and he's still being rud...
credit card reset
please reset my account
eSIM
My eSIM does not seem to activate. I tried to transfer everything over Saturday evening, it is now, Monday, and I am still on Bell. I did receive a request from Bell to switch, to which I confirmed yes, but for some reason, my eSIM will not activate.
Subscription Plan
Hi there, i'm a current public mobile subscriber, my current plan is $25/month for 1024 MB of data. I see that new activiations gets $24/month for 4GB of data, is there any way to get a better deal on my current subscription or do i have to leave pub...
Can I buy a new phone through Public Mobile?
same as title.
Credit card renewal
I have a credit card that expires on Nan 1. I have three accounts (tel. #s) on the card. I have renewed bmy card on my account ant two of the accounts are still connected. However, one was disconnected.How do I get the 3rd one reconnected? I've ...
