Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Does this only apply to eSim? I hope it's can be on physical card.Thanks
Why does this Site make it so hard to directly contact an Agent? I don't know how to do that. As this is a Technical issue and not one for our general PM population.A Text was sent to me on Oct. 11 re: a Funeral of a dear Friend. I not knowing that t...
If I change plans I have 4gb data bonus and also I have 1000 international minutes will I lose them I am changing to a 5g plan
.
so recently tried to transfer my current Public mobile number to another Public mobile sim card, one card had the number that I want to keep the other card has all the rewards on it. on the login page under profile it has page for transferring number...
Hello, I just signed up $34 20G 4G plan, the next day your 5G plan for the same price came out, can I switch to the 5G plan now or I have to wait for renewal date? If I can switch it now, since it is the same price, am I paying any additional cost?
It will be nice to have time and date somewhere at the top of page as a proof that one CAN log in even though some claim they cannot.Something like this:
I cant update my address is saying invalid
Can't submit a ticket; can't send message; have tried everything; different browsers, etc., etc.
i lost my email account, couldn't access to activate my phone service, (disconnected for a reason i have not clue still, cause my credit is still valid). had to create a new account but had to use a different # to register to even come join this cha...
Hello @CS_Agent in our Community,My phone's service isn't working. I've double-checked that it's not on airplane mode and I'm unsure of the next steps. Thanks for your help,Debbie
I am trying to change my payment method. I can't log in. I have tried resetting my password and still can't log in. I said i forgot my account and you sent an email to the one i was trying to log in with. My wife handles ALL of my computer crap, and ...
How do I cancel my account
I have signed up public mobile for 2 months already. My signed up credit $10 and my referee's credit has not been activated, too.
I purchased US roaming text and calls 2 days ago and nothing is working. I get an error message that I’m not on the plan. I’ve rebooted and reset my phone. I have a Samsung Galaxy S21 FE 5G. Do I need Volte installed? Last year everything worked afte...
It seems I was double charged November 2n 2023 I am hoping to solve this issue with you instead of the bank because they say it will be bad for you if they just take the money back
Signal quality 4G, Mississauga, Oakville ON are!Hi , From the moment Public mobile started to offer 5G, my signal Strength for 4G deteriorated in the Mississauga, Oakville Ontario area . I am not sure it was duty 5G and 4G share the same frequency or...
Good morning, i am trying to switch from Bell to your company, Bell has cut me off but i only have SOS in the corner, how do i rectify this Thank youJustin
Hi there!I referred my sister and her husband to public mobile. They were paying a lot of money with their previous cell phone provider. I sent them the link and my sister said the link did not work so I gave them my code and apparently Public Mobile...
@CS_Agent I switched to public mobile on Friday, what I didn't know at the time was to respond to a text message accepting the transfer. Since I didn't had any working SIM card at the time I didn't even had a chance to know about this. The time 90 mi...
I have checked the Trusted source box multiple times with no response, still requires 2 step sign in??
I received the text message from my provider (Rogers) asking if I wanted to port. I replied yes. That was yesterday and still nothing is working. Public mobile chat tells me to create a ticket but once i fill everything out it says the ticket can’t b...
Is there no way to contact for help? the claims slip for support will not submit. I am beyond frustrated with the company. What is the back up?
It's been 12 hours, still I am not having network, not even temporary service. Need urgent help.
I read that refunds don't happen but I prepaid with a 90 day sub and went to switch plan accidently choosing "now" instead of billing cycle. I wasn't aware I would be double charged for service.Hoping to have an agent respond to refund 30 days (only...
Just wondering if there are any rumours out there if the More is Merrier is back this year?Last year the More is Merrier was offered to PM members on December 1 for free bonus data and LD calling.
Hello,I just activated on November 11 and I noticed that VOLTE and 5G are missing in my settings. I have a Samsung S20 5G FE and had both options with Rogers. How do I get those settings back? I do have the 5G plan with Public Mobile. Thank you.
I always get add on when I go to the US but it never works. I will be going again next week and I need to know how to make it work.
