Long wait times for replies
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01-08-2024
10:22 AM
- last edited on
02-19-2024
11:03 AM
by
Dunkman
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01-08-2024 10:47 AM
@Tk111 Yes that’s correct 👍🏻
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01-08-2024 10:40 AM
hi @Tk111
yes, the default settings is that PM will send you an email alert. 🙂
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01-08-2024 10:39 AM
I understand that but I will get an email notification to sign into the Community because I have a new message waiting. I cannot read the message nor communicate through my email.
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01-08-2024 10:38 AM
@Tk111 I have faith you will get reply today some point . Stay patient as you have and they will get to you eventually
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01-08-2024 10:37 AM
hi @Tk111
maybe weekend and they are replying slower, you should get a reply today in couple hours
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01-08-2024 10:37 AM
I’ve sent another reply from the original message and have sent the third ticket regarding this issue this morning.
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01-08-2024 10:36 AM
I replied to the original message as well as started a new ticket over the weekend. I have sent another reply from the original message and have submitted a third ticket for this issue this morning.
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01-08-2024 10:36 AM
@Tk111 support will only reply here in the community via private message not email
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01-08-2024 10:35 AM
I have been checking my Community inbox as well as my regular emails for notifications. I’ve replied to the message and have submitted a new ticket over the weekend.
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01-08-2024 10:27 AM
hi @Tk111
did you check Community inbox for PM's agent reply?
from my experience, they usually reply within two to four hours.
if not , replybstill, please message them again https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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01-08-2024 10:26 AM
It shouldn’t take that long for a CS_Agent to reply. Go to Messages, change from Inbox to Sent and reply to the original message for an update.
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01-08-2024 10:24 AM - edited 01-08-2024 10:25 AM
@Tk111 Usually with in the first two hours . But it can also be as long as 48 hours . Some memebers will tell you to keep submitting tickets every several hours . But this impatient approach can risk you ticket getting shuffled back down to the bottom of the.queue. I would just submit ticket and wait reply . If it’s been more than 2 days only then would I submit another ticket
be sure to check your inbox for their reply or you can use this link to to the community in box
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
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