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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I have esim and can't bring my number to a new device

I am unable to buy a new esim fr a new device i just purchased. There are no options in my account for me to purchase a new one. I need to keep y number HELP!!!

How do we access our Public Points?

I noticed on Public Mobile Plan, they state earn $0.75-1.20/mth on Public Points, does that apply to existing customers? If so, how do we access our Public Points ? Also, are the points redeem for offset of bill payment or?

transfering number

Hello, I'm having trouble transferring my number from Speakout to PM. I got the message from Speakout (this services pigging backs on Rogers) saying that they have approved the transfer but I haven't received any messages from PM confirming that the...

Resolved! Do Public Mobile not give out Free data & minutes during Christmas period?

Past few year, Public Mobile will give out free data & free international minutes to existing customers, do they not do that anymore this year? I have not receive any text message or anything?

Data

According to the public mobile app My data is disappearing overnight while the phone is on a solid wifi connection and not in use. And it doesn’t correspond with my IOS usage stats. I tried to open a service ticket but keep getting an error page.

Resolved! Need to receive a text in the USA and cannot change my accout to add the addin

Hi:I have a couple of public mobile numbers and I am travelling in the US . This one that I am using is working fine finally in the US so long as we don't connectd to AT&T, it took a phone upgrade to us this far. My current problem is with my other n...

Port number help

Submitting a ticket doesn't work, need to Port number from Rogers thanks

Resolved! Losing Rewards

Hi, I just switched y account to a 5G from a 3G and the new plan gave me more GB's then before. I am grandfathered with my rewards, so I get $5 worth of discounts every month due to referrals, loyalty and autopay. When I changed, there wasn't any not...

transferring number

Transfer my number from Koodo to Public

add ons

I have purchased' 2 15 days $15.00 add on but I have only gotten 10days. I purchased another this morning but it"s not working. Is there a contact number that I can call.

Resolved! Problems with transferring number

I got this msg:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID.Can someone please help?I’m with Cityphone/Zoomer. Thanks.

Resolved! Holiday Bonus

Hi everyone! I was just wondering if anyone here knows if PM plans on giving a holiday bonus this year. Every year I've been a customer, I've received one. So far, still nothing.

Trouble Transferring Number

I recently switched to mobile here, everything was going fine until I didn't receive my 90min transfer verification from Rogers. I called Rogers and am told I need Public to Send the transfer request again so I can approve it or call them so they can...

Cancelling My Plan

Hi Community,Is there a link to go to cancel my plan? I cannot find it on the account page or on the app.Thanks

I have submitted transfer my old number to eSIM card with public, how do I know if transfer is done?

The waiting time is 4 hours, can I have temporary number for use during this waiting period?

CSA and accessing account

How long does one have to wait to hear back from customer service agent? Also, I haven’t been able to access my account - nothing opens up.

Resolved! Missed porting 90 mns timing

I had to remove my SIM card to get the eSIM setup.. did not think I had to put my SIM card back to get the verification code since it said it could take 5hrs. Once I put my old SIM card back in I received all the code and missed the posting text.

Change subscription

I wanted to change my subscription online, i clicked on change now and then i added my voucher number and I took the amount out from my previous subscription. how do I go to change that to be able to get the subscription i wanted and not my old subsc...

Resolved! Payment

How do I pay with an American visa when the form ONLY has an option to enter POSTAL CODE in the information section?

What is 12digit pin voucher pin and why the webpage is not allowing to update the payment options?

Where can i find the 12 digit voucher pin number? My credit card was expiring, I was trying to update my new credit card number but the online page always said we are unable to process at this moment. And now the service is blocked. Can anybody tell ...

International texting not received by others

I have international texting, not a new user. I ve tried several times to send text to numbers in China. They never got it. I used +country code then phone number. Any suggestions?

Canada/US plan

I currently have a 4G subscription but will soon require a Canada/US plan.I only see such a plan available for 5G.Will a 4G phone work on the 5G plan?

No service

Hi,mom hasn’t had service for while. She travelled here and could have used her phone. It wasn’t good. I took out the SIM card and put it back in. Reset the network settings. She has paid her bill. Any idea what’s up?

Subscription COST

Why is my subscription $40 per month when you are offering the same subscription for $24 per month? Something has to change for loyal customers. How are we going to make this happen? Best regards Todd and Sophie.

I need to renew my subscription

But it keeps asking me to reactivate??

Don't receive calls from some numbers

Hi, my lawyer is trying to contact me through her land line and can't reach me.How to solve this issue ?

Subscription Not Activated error

I attempted to subscribe to the $34/month plan today, however my activation failed. On step 6/6 of the registration, I got the message, "Subscription Not Activated - Something didn't go right while activating your subscription. Click the button below...

New Rewards/Points Missing

Switched from legacy rewards to new points system, but haven't received any new points from November and December payments. Should I start a ticket, or is there a CS person here? Merci

Transfer still pending after 5hrs

I switched to public mobile from virgin plus. But after 5 hrs it's still not completed. My virgin plus sim is active and i can make outgoing calls and data on public mobile (e sim)When they complete process? How can i reach public mobile customer ca...

Bill payment

Don't know how to pay my bill

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