[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! getting a new plan
Hi want to change my plan.. what is better to do change now or upon renewal...is renewal date end of month? or end of bill payment period?
My plan says 40gb but it supposed to be 50gb
How can i talk to someone to change it
Resolved! Contact with moderator
anyone had success in hearing back from a moderator in the past 48 hours?
Resolved! Double Charged by Public Mobile. Should I get Credit Card Company to chargeback?
I recently signed up for a new account, and I was trying to get my number transferred over. The system ended up double charging me, and I still have not been able to process the number transfer.Contacting support has been no avail, should I just ask ...
Resolved! Ported number earlier today but can't receive any SMS texts
I ported my phone earlier today at 11:30 AM, my data came online and I could make phone calls so I assumed the port was done, but now I'm realizing I don't receive any texts. I just canceled my line with my previous provider, did I screw up the porti...
Resolved! Nam change
I recently got married and changed my last name. How do I update my profile and make this changes?
Resolved! Porting my number from Bell to Public Mobile
Hi,Didn't received the first txt message to port out my number from Bell to Public Mobile, now Bell is telling me that there's no port out request on their system??Thanks
Can’t transfer number?
Can’t transfer my # from bell. Don’t know why? Someone please help. I have my phone and Apple Watch with bell. The Apple Watch plan is called “Smartwatch numbershare smart pay”. I tried to submit a ticket and it kept saying there was an error with m...
Credit card overcharge
I topped up my phone yesterday and the receipt amount showed the correct amount of $38.42 (I have a $40/month plan, less rewards plus tax) but my credit card was charged $45.20 - TWICE. How do I get this fixed?
SIM card not received
I'm a new customer. I should have received my SIM card since about one week. What should I do?
Cancel subscription which never completed.
Tried to sign up but too frustrating. Payment was taken before completion and Iwould like that reimbursed.
Just signed up and want to cancel
I have not received the sim card but I have changed my mind and want to cancel.Can I do that and receive a refund ?
Issue with Making and Receiving Calls Despite Signal Availability
I am reaching out to report a persistent issue I am facing with my mobile service. Despite my phone showing that I have signal strength, I am unable to make or receive any calls. This problem has been ongoing and is causing significant inconvenience....
Can't Receive SMS code from WhatsApp
I recently switched to a different iPhone (same number) and when I attempt to reinstall WhatsApp I keep getting a message from WhatsApp saying that they are unable to send me an SMS message with a 6 digit code. I eventually receive an option to get t...
SMS issue
My bank in Romania sends me SMS to login into my account but I do not receive the SMS. Their support team said that Public Mobile might block the SMS. How this issue can be fixed?
I Bought The 60G 5G Plan For 40$ A Month, Yet It's Showing On My Cell Phone Network At All!
Hi Everyone,My 60G 5G priced at 40$ a month plan is not showing at all on my cell phone network. I tried to search for it, yet not showing at all, either 4G or 5G? What should I do? How I can fix it ASAP?My cell phone is a Samsung A71. and it's brand...
Payment issue
Hi there, I've tried everything for the last couple of days and I come here defeated. Recently I changed my credit card, and I tried updating it on public mobile, but it didn't let me. At first I thought it was an error, but now I'm desperate. I've t...
No Service Again!
Hello, My phone has no service again! I just topped up my phone a week or so ago using a prepaid card. Can someone help me please. I need my phone tomorrow for business!
Number
Does public mobility have a contact number
early subscription
HI I topped up my payment before the scheduled subscription date because I went on holiday for 3 weeks. On the schedule subscruption date, they asked me to top up AGAIN !! now my account is on hold.Can't they just use the money already in my account?...
Number
How do I go about getting a new number? Thought that I can transfer my own number to public mobility but I can’t so I need to get a new number.
Transfer number
Transfer old public mobile account but it isn’t working because account is closed
Just found out I was probably scammed by this company.
Just got in Canada and took the bait to hire this boxing day deal from PM. Had to wait 1 week to get my sim card by mail and, now that arrived, service is not working. Wasted a lot of time to fix the issue but I can't receive calls or texts. After so...
Resolved! Promo for existing customers
Do I terminate my current plan $120/3 months 12 GB data and province wide calling to become eligible for the one offered now $29 for 30GB data and Canada wide calling? How do I get in touch with a CS_Agent? Could not initiate a ticket via the bot.
Mobile login constantly refreshing
Hi,I'm trying to login to the Mobile App using my Eversafe ID. However, I can't even load the login screen. When I tap "Log In" in the Mobile App, the next screen is stuck in a loop and constantly refreshes. I can see brief flickers of "Loading..." a...
Help with Customer Service!!!
I have never encountered a more frustrating "customer service" platform. I have no ability to make or receive calls and I have submitted several tickets online and no one is getting back to me. It's been 5 DAYS! I'm not sure at what point I just can...
I lost my phone, I can't log into my account because it asks to input pin sent to my lost phone
I lost my phone, I can't log into my account because it keeps asking to confirm my identity by inputting the 6 digit pin being sent to the phone that I don't have access to anymore.Please contact me, I am feeling really stressed that I haven't been a...
Unable to Access Account Add-Ons
Hi there, I'm trying to access my app account to add a Roaming add on while I'm in the states, but it still thinks I need to activate my SIM card, and when I do it says the SIM is already being used. Don't know how to pass this stage, and can't do an...
