Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! When is my porting occurs?

HelloI have tried to port my account on Jan 24, 2023 but due to some reason, it was effective from Feb 17, 2023.So my payment cycle will start from Feb 17 to March 17. So my account should be still active. I wll pay before 17 March 2023. Why my servi...

Resolved! Activate a new sim card

Every time I put my Visa card as payment for fees it says oops an error . Please help

I am being overcharged

Resolved! Plan change

How do i change plan ?

No call service

I have been unable to make or receive calls for the past week. I live in Thornbury On. I opened a claim and was told that the problem was external. Is anyone else experiencing this? I don’t know who to contact to get an update.

Phone

Won’t connect

Resolved! Cannot make calls

I cannot make calls. At first, it would immediately hang up without ringing, now it goes straight to a recording of a man's voice saying "sorry, we cannot complete your call since you don't have an active plan on your account..." I am currently logge...

Resolved! Service stopped and now I can't register my new sim on PM network

I joined PM a while ago and for some reason a bunch of people couldn't contact me in anyway, if they tried to call me it went straight to my old voicemail. I figured the my number hadn't fully switch so I called and fully canceled service from my pre...

Resolved! Phone was stolen

Can you please help me get my old number

Add ons roaming

I purchased Add one (u.s roaming)before I left Canada, I searched that AT&T is working in Mexico.but I can’t use any roaming service in here.want to refund it.

Resolved! About My SiM

My sim is not working even when I paid the payment.

Resolved! Can’t add funds to account

Hi there,Trying to add custom amount of funds to account but keep getting the error message: Oops! Something went wrong, please try again later. This has been happening for over 2 weeks. Any advice? Thanks!

Received a points balance update email despite not being enrolled in points (!?)

Not sure what's going on, did I get enrolled despite not wanting to? can I check to verify that I'm not enrolled in the points reward program but in the legacy dollar based rewards program? This the first time I've received such an email from PM, see...

Resolved! "roaming"

travelling to the caribbean. Have international text and bank of international LD minutes. Am i subject to roaming charges just by being out of market or will I not see any charges as long as I don't burn off international minutes. And of course us...

Preferred LTE networks disable receive/make phone calls

When my preferred network is LTE (recommended), I cannot make or receive phone calls only when I set it to 3G then there is no problem. How/When will this be solved?

international travel

Will my PM phone work in Europe. Mainly looking of data usage.

Payment

Refill roaming package when away

Can I automatically top off when out of area if my us roaming plan is running out

Dm while plan was deactivated

Resolved! Cancelling Plan

What happens if I cancel in the middle of a payment cycle? Am I billed for the whole month?

Resolved! No data on my huawei p40 pro

Hello, i am not getting data in my phone any longer

Auto withdrawal pymts

I'd advise not to use auto withdrawal. They don't pay attention to dates, keep moving payment date up, until like today, they suspended my account because the money isn't there. Maybe if they took it out on the right date, they'd get it!I've tried to...

Plan Change Request

Hello. I have been regularly using a plan of $15/month for limited call time, unlimited texting and 250MB of data. Recently, I discovered that my plan unexpectedly changed, and I was not aware of this until a few months in, after I had made a few mon...

Number of rings before voicemail

Hi allI need to add more rings before my calls go to voicemail. How do I go about it? regards R

SIM swap

I have been trying to change my SIM card for 3 months now, because I lost my phone with my original SIM in it and I don’t want to change my phone number. My monthly payment of $45 has come out every month and I have not been able to use the services ...

Leaving public mobike

Hello, I want to leave public mobile services as I got a cheaper deal with another carrier. Can you please stop my service and credit the billing of this cycle?

Resolved! US voice roaming

I have a plan that includes full time US Roaming. I am having trouble with voice service in the US but data service works fine. I have always had good voice service up until this year. I am pretty sure this is related to the 3G HSPA shutdown that is ...

Unknown Caller

Hello,My mom setup an ignite phone service with Rogers. Every time I call her using my phone it comes up as “unknown caller”. Is Public mobile blocking my caller id?

Don’t have access to email account

Hey there! I’m trying to login to my account to make a payment. When I login with my email and password, it asks me to verify the account via email. I no longer have access to this email account, and I cannot find a number to call or email address to...

Whats needed to port a seniors landline to Public?

Ive helped many others port cells to PM, but never a landline. And coming from a senior, they have no email address, and I doubt there landline can receive SMS. So what will be needed to port a Rogers landline to PM? Will the Rogers account number ...