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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Emails

Resolved! Charge Statements

Hi I have recently joined Public Mobile a month ago, and I was wondering when I checked my statements I got charged 11 times on March 13, 2022. Why is that?

Resolved! double charge in credit card

Hi,I need help to understand my auto pay. Last April 3rd, my credit card was charged twice for same amount of $19.95. My plan is $25 but after rewards I just usually just pay about $19.Thank you. Sincerely, Rhea

Resolved! Pre-authorized payment

Could you please remove my pre-authorized payment from my account?Thanks

I paid and I also tried everything what the bot told me and nothing work

I tried everything what the bot told me , I only have bars of the network for 2 minutes and then no connection at all. I check my account and I haven’t used my data. Need help thanks

Resolved! Public didn't send a port request

Hi, I switched a few days ago to Public from Roger's. I haven't received any contact from Roger's to authorize a port transfer so I can keep my old number. So I was hoping someone could help me get in touch with Public so they can send a port request...

Iphone 6s doesn‘t work

Can only make phone calls, but no incoming phone calls or text messages in and out

Resolved! US Roaming - Unlimited Talk not activating.

Hi,I purchased US unlimited talk and the add on is listed on my online account but I'm getting "No Service".I restarted my phone and off data roaming turned on in my iphone.Is there something I can do to get it to activate?I am already in the states....

Resolved! HELP!!!!

I need help with my password/security questions. I forgot them and need help changing them.

Data

Hi....my data stopped working about a week ago, my payment cycle is today April 9th but still no data???

Resolved! Self help email address

I have 2 SIM card. Can I combine my email addresses into 1?

Payé 2 fois mois avril 2022

Voice mail system speed

I was trying to adjust my vmail notification messages (and I succeeded even though some were at weird places through menus, particularly how to get rid of 'your name' message) but when listening to spam and other left messages I came across some thin...

Resolved! new activation

flash sale.I have on hand a pm sim card, can I still eligible for the 2gb added if I activate it

Resolved! Lost sim

I need help please. I lost my sim and I don't have an account created .If I try to create an account now a code is sent to my lost sim. How can I replace my sim?

I don't get incoming calls

Most of my incoming calls seem to go to voicemail and do not ring at all. I did look this up and tried switching my sim card into an older phone then back into my current phone, it did not seem to make a difference. I really need my incoming to be wo...

Resolved! 2GB One-Time Data Bonus Not Working

Hello, I have a $15/mo plan with autopay, so 250 GB of data per month. I also have a one-time data bonus of 2GB. This month I burned all of my regular 250 GB of data, but instead of consuming data from my one-time data bonus, data just stopped on my ...

Resolved! following up the reference number

how I can track and follow up my reference number for refund?

Resolved! Does it cost money to accept international calls?

If an Australian number were to call me, is it free to pick up? Im on the $25/month plan. Thanks

Resolved! Declined payment

Hey guys, I am trying to pay my phone bill but they won’t accept by card, they say that my bank is the problem but I went and they said everything was fine on their end, they have no reason to block my card or anything. I tried to register the card ...

Call cannot be made

Hi, I just bought a public Sim and prepaid $40 card, did activation but unfortunately not able to make any calls

Resolved! Sim card doesn’t fit/PM customer support

SIM card doesn’t fit iPhone 6. . Does anyone know how to actually get ahold of Public Mobile?? The bot is useless.

Mobile data isn't working

My mobile data is turned on, but it randomly decided to stop working. I tried restarting my phone, twice. I took my SD card out then put it back in, nothing. How can I get it to work again? My account is still active.

Resolved! I paid for an add-on, but its not showing on my plan

I paid for an add-on, but its not showing on my plan - but it is posted on my bank statement.

Resolved! used phone rebate

i bought a used iphone through PM a couple of weeks ago. when can i expect to see the $20 rebate? thanks. bruce

Resolved! Lost sim for existing public Mobil accout

How can I tie my new SIM card to my existing account and number

US Roaming - Incoming Call Works, everything else doesnt

Not sure what I'm doing wrong here, using an iPhone and currently in the US: - Roaming is enabled - Automatic network selection wasn't working so I manually chose: AT&T (no service), then chose T-Mobile (4 bars of service) - Incoming calls work (peop...

Resolved! Calling from the US TO CANADA

Is it possible to buy a package from Public Mobile for snowbird that are travelling to the US for 4,5 and 6 months. The package should include illimited calls from the US TO CANADA.

Resolved! Adding 2nd Phone Number to Account

Hello,Is it possible to add a second phone number to my existing account? I realize the charge would double, but I don't want the additional hassle of creating a second account and separate payments. Would prefer to combine all in one if possible. Th...

Resolved! Sim Card in Unlocked Tracfone

I live on the border and am using a tracfone, Moto e5 .. i can call canada and usa with it. I am not on a canadian plan because i have no coverage at my house. The usa verizon/at&t are across the river from me. I just want something basic for when...

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