Community

DO PRICES AUTOMATICALLY INCREASE IN YOUR PLAN AFTER PROMO PRICE TIME FRAME??

Hello and good day.For example, if you signed for a 12 month promo deal and on the 13th month with same plan has anyone noticed price increases or stayed the same promo price? 

Have not received Phone or Sim card Order No 34xxxx ordered April 28

Where is my sim card

Hi, I ordered my sim card 10 days ago. It was order # 342338. Can you tell me where it is?

Request for the official receipts

I'd like to receive receipts for...1. The cell phone I purchased2. Monthly plan paymentthat include...a. Vendor nameb. Client namec. Amount I paid including tax I am unable to obtian them through my account.Who should I contact?  

Joining Public

I'm new client. I have never got incoming calls yet. What's the reason would be?

Registering Account

Having issues registering my account. Every time I try it gives wrong links.

Call failure

I will randomly not be able to make phone calls. It tells me that there is a call failure.I took my SIM card out and put it in another phone and it did the same thing. I can sometimes receive calls but often it says to the other caller that the call ...

Where is my SIM card

I ordered April 28 and haven’t gotten my SIM card yet.

NO SIM CARD

I would like to get my SIM card. I paid for it with paypal. They would also like to know also. It is only $5:00 which paypal will refund me. From all the reviews I’ve read there seems to be an awful lot of problems. Not pretty well dont no if I reall...

Please Self-Serve Password Reset!!!!!!

Please Self-Serve Password Reset!!!!!!

Noticably Degraded Service Since Switching From Telus 2 Months Ago

Look, I understand that Public Mobile, while owned by Telus, doesn't mean I'm getting the same level of service as if I was on a Telus account, but honestly, since switching to Public, my cell phone service on phone calls is entirely unusable. People...

Call forward to another number without phone

My phone is out of comission and I'm unable to get a new one for a couple of days. Can I call forward my calls to another number without the phone in hand? Thanks, Lee

Ordered a SIM card never received it want my money back this is ridiculous???

Never got my SIM card after about 3 weeks and counting now.. this is all a joke want my money back and can’t seem to be able to post a ticket. It’s only 5 bucks but it’s a matter of principle!!! 

Upgraded plan for more data and now I have no data and cant reach any help!! Suggestions?

I upgraded from 3 to 15 gb data 3 weeks ago but my access ended at 3 gb.  Have tried a Ticket and writing customer service.  Last ditch effort here before just finding another service. Any suggestions appreciated!

i can't get in online

I was going to get in online, but I can't get in. It shows up that "something went wrong."How to access it again, could you help me? 

Calling

How come my boyfriend's phone is saying he doesn't have USA roaming when he is trying to make a local Canada call?

Textes

Why does it show textes on my online profile but i never did any of the textes

Support team

I need to get my account number and keep trying to rest my pass work but says error has occurred and try latter been couple of weeks trying this

i can't get into my account and can't solve my payment issue

I can't make a call because of the payment issue. I was going to sign in on public mobile online for payment, but I can't get into my public mobile account. I think it's locked because I haven't used it for a long time.

sim card

I applied for a SIM card on April 28th.  When will it arrive?

Sim card not delivered

Hey, I ordered Sim card on 1st of this month and still haven't received it? Here is my order number 342381

Why can't I make outgoing calls?

Sim card swap

HelloI swapped out a new sim card as I couldn't find my original. I went online and registered the new sim. Unfortunately it is not working How do I get someone to fix this? Thanks 

cant receive calls

new customer