01-05-2024 03:23 PM
hI, IMY SIM card PUK have been blocked
i need PUK number to un block my number
how i can contact a moderator
could some body help me please
01-05-2024 03:35 PM
FYI, the Moderator have change their title as a CS_Agent (Customer Service Agent).
01-05-2024 03:25 PM
@alimohamed If it’s a SIM card puk you need support to get it for you
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-05-2024 03:24 PM - edited 01-05-2024 03:26 PM
is it really sim card PUK?? what was the exact error message? Depends on the message, you have to ask the PUK code from different places
if it is really sim card PUk, and If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.
If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)