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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Data used

why do I get a notification saying I’ve used up 75% of my data a few days after my plan has been renewed?

Resolved! dead phone

I just received the phone and activated yesterday and nothing happened, dead ?

Resolved! Booster

Is there such a thing as a booster to improve signal strength?

Resolved! Auto payment Credit

Hi,I recently transferred from other carrier to PM. I suppose to get Auto Payment credit of $2 each month, but I didn't seein my account. Please add all what missed rewards. Thanks

Resolved! Change my plan

Hi, Can anyone please help me out with how to change my current plan? Thanks

Account disabled?

Says my account is Disabled... I still have 9 days left for this month already paid... how do I find out my account number without being able to log In? Or how do I fix my log in? Phone doesn't work..

I can't make my payment, could you help me please?

I don't know why it won't let me pay for my phone, could you please help me. edited by computergeek541: not "community" related; move to "payments"

Suspended Account

There is money in the account balance to pay my plan and the last renewal date went by. Please help

Account suspended - need help!

Hi, Who do I contact to get my account activated? I have autopay and I see payment was taken. But my account is suspended?? Thanks

Resolved! Payment Problem

Hello my account has been suspended, I recently have a new debit card, it's activated (used many times online and in stores) I forgot to make a payment yesterday for my cell phone (due date) and now when I try to make a payment it says "card declined...

can't view my plan or upgrade it online

Hi, I am trying to upgrade my phone plan and only get an error message when I try to get plan details or change it.

I see Koodo is up to their usual BS

Resolved! Data settings: The option to add a new APN setting is missing

Hi I’m using Figo orbit II phone, android 8.1 Oreo Go Edition operating system (OS), on the APN screen there is no option to add a new APN so I cannot continue with my data setting.

Resolved! Poor Internet

The internet has been very poor for the past days in St. John's, Newfoundland, Canada. Please attend to it.

said i didn't make payment

payment was always atuomatic then said i. didn't make full payment....then woul'nt take my credit card

Resolved! Ringer on phone doesn't work

Ibought this phone 4 months ago for my mom when I added the voicemail on it ,it stopped ringing.i CALL HER IT RINGS 5 TIMES ON MY SIDE VOICEMAIL GOES ONSHE CALLS ME LATER AND SAYS IT NEVER RINGS ON HER SIDEDON'T KNOW WHAT TO DO ,IT HAS 1 YEAR WARRAN...

Error When Trying to Add US Data Roaming

I have funds in my account. But when I try to add the 1GB Data plan, I am getting this error: ValidateAndUpdateOptions/Provisioning_15 I'm leaving to the US tomorrow morning, please advise ASAP.

Resolved! Cancel my plan

Hi Pls cancel my subscription with prepaid plan. I haven't used my broken phone since over a month now. Thank-you

Resolved! Phone not working

My payment was automatically taken on May 10 and I haven’t had any service (phone or text) since May 11. Pubic Mobile doesn’t even show up in my carrier options on my iPhone anymore (iSO 15.4.1). I’ve checked for updates (my husband’s Public Mobile...

Resolved! I wanna activate my old sim on a new account

says it's already used. help

Phone not working

Network won't connect. Texts and calls won't send and my data isn't working. I'm paid up to next month

Number not registered on network

Hi, please can you assist as we are receiving the error number is not registered on the network.

Resolved! US text addon

My texting doesn't seem to be working in the US after purchasing the add-on. My airplane mode is on because I don't want to use my data.

I order Us roaming text, talk, and 200 mb data...

I am getting the talk and text but not the data. I am traveling and this is BAD when I am trying to find things I need on the road. It shows on my acct that I should have all three. What do I do? I am already 4 days into this.

Resolved! Wrong amount charged

I was charged $9.04 instead of $5.78. I have not made any changes so need to know the reason.

Resolved! I have to update my credit card information but I can't sign in to my account. Reset doesn't work

HiI need to update my credit card information but I can't sign in. The reset doesn't work and it says none of my emails is valid it's for xxx-xxx-xxxx

Resolved! can't get a ticket to help with activation

I have an 821 error code and was directed to submit a ticket. When I go through the process of submitting a ticket it asks me to verify my identity with public mobile number and account number etc all info I dont have yet

Resolved! I forgot my e-mail

Hi, So basically I want to pay for my mobile data plan and I forgot the e-mail linked to my phone number What do I do?

Resolved! Deactivation

Hi everyone! I want to deactivate my services for 3 months. How can I do that? thanks!

Resolved! No network after transfer

I transferred from Telus to PM this AM and still no network as of now. I answered YES to Telus to allow transfer. Then received text from PM saying I will receive my payment info and activation via email but still haven't yet. I checked the APN. Rest...

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