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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I bought a new phone, how do I transfer my eSim to it?

Subject says it all.I bought a new phone after signing up with PM, using an eSim. How do I transfer my eSim from one phone to the other?I tried contacting support but that tells me to put in a ticket. I put in a ticket but I have not been able to fin...

Can I switch to 4g data if my plan is 5g?

Hi, I recently subbed to the plan that includes 5g data but my phone is older and can only access up to 4g. Would I be able to downgrade to 4g and keep my plan?Edit: nevermind! Figured it out.

Transferring a number over from Telus (switched devices after receiving the SIM)

Would there be any obvious issues if:1. I do a BYOD plan with an old phone and request for a physical sim2. Use the SIM from Public Mobile on a new phone and try to port the number from the previous phone I did the above steps, and it's been almost 1...

Wrong reward points obtained for refer-a-friend

Last month, I was still having 11 points as refer-a-friend reward. Over the past week, there were three people who used my referral code and I got three Cha-ching messages. However, today when my new billing cycle starts, I only got 12 points for ref...

Cannot make or receive calls: Thinks I am roaming in US.

I live well away from the boarder in the Timmins ON area and my phone will not make or receive calls because it states that I don’t have a US phone plan. Working through the help chat I’m supposed to send in a service ticket but the link doesn’t work...

Resolved! Refund request

I accidentally bought a 1GB add on thinking it was the USA data add on. It was just for Canada. Is there a way to get a refund? The data is unused.

Cannot receive text message and phone call

I switched from Rogers to PM and replied Yes to Rogers confirmation message. however, right now I can only call and message others. No messages or phone call can be received. It looks like it might be a porting issue. Is there a way I can re-port it...

Had issues subscribing my son and Black Friday deal now over

I tried to submit a ticket because I’m having issues subscribbing my son and now the deal is over. I have tried many many time to submit a ticket and it won’t work. I’ve cleared cookies and all.

Resolved! No VoLTE option on Samsung Galaxy A54

Good morning,Just got new Galaxy A54, and there's no option to enable VoLTE. I contacted customer support, and they told me "if an option doesn't exist in a device's settings, we can't add it". The guy told me that he checked my account and even did ...

Code not received

Good morning, I didn't receive a code for verification

My data reset today, but my plan date and credit hasn't come out?

So my data reset as my renew date is November 30th, however payment hasn't come out and under the data reset it still says October 31st to November 30th. I don't know how to fix it seeing as only part updated?

SIM card sos

Please I'm trying to transfer number from one provider to PM but can't receive text message. And can't active PM SIM card any help please

Unable to Activation

I was able to select yes so my bell service is now canceled and I am unable to get text or calls or data with public mobile any help would be appreciated

Resolved! Wrong Add on chosen, want to revoked to the US 1000 mints add on

Hi,I have chosen wrong add on subscription I want to add on the US 1000 mints and I have selected US roaming text and talk is there anyway some one can help me to get the US 1000 mints instead of roaming text and talk it’s very urgent and I don’t hav...

Issue Activating Sim with Black Friday Deal

Hi PM,So on Black Friday, I was able to get the $34 - 50gb deal but I chose the option to purchase a physical sim. I just received the sim card today and when I try to active the sim, it takes me through the whole payment process again and I noticed ...

transfer phone number to a new phone

HelloI bought a new iphone and wish to use my phone... not sure to how transfer my number to my new iphone. I believe I have an e-sim currently? thank you!

Hi

Hi I am trying to fix this issue I enter the wrong esn/meid number will try to transfer my phone number how do I fix this problem

Resolved! Unable to change payment for resubscription, can't use the same SIM to create a new subscription

I am trying to reactivate my account after a missed payment due to an expired card. When I logon to my myaccount, I only have the "getting started with public mobile" screen (mobile app the same) where I can select a plan and link a Sim. The sim I al...

Talk and text not working, data does.

I transfered my number from Freedom mobile. My phone should work LG V50 V450PM. I've tried submitting a ticket but keep getting There seems to be an error submitting the ticket.

Rogers/Shaw telling me they will cancel my number even though I already ported it to Public

On Sunday I jumped on the 40GB $34 deal, grabbed a sim from. Telus store and signed up and installed the app. After 30 minutes it appears the port worked. I setup voicemail and everything seemed great. For context I also did this with another number ...

Does my 10% points offer transfer to my new plan?

During last year’s Black friday, I got the $34/3GB plan + 12GB bonus with an extra 10% in points every month for a year and it’s expiring at the end of december. I’m thinking of switching to the 5G plans but was wondering if the 10% offer would carry...

rewards

Hello all,Quick question regarding rewards earned here. I am on the old rewards program so I am trying to get a few dollars off my plan. If I am active on here enough I am hoping to earn one or two dollars off my bill but i was wondering if these rew...

Resolved! phone number that was ported over isn't the same number now

My husband became a member of Public Mobile on Oct. 3rd, 2023, we ported his old number over from his old provider to Public Mobile.I got an email saying that the transfer was a success, so didn't think there was an issue. I am not sure when his numb...

Resolved! How can I message cs_agent

Every time I enter cs_agent into the TO part of my message their name doesn’t come up. How can I reach out to them directly?

can't log in to my son's account

can't log in, I keep getting message used locked. tried multiple times, please help

Can't get into my account.

I am a old public mobile customer. I can't seem to get into see the details in my account. I need to update the expiry date on my credit card. Might have something to do with old closed telus email used when I switched to Public years ago.

Port Failure

I ported my number to PM from Virgin and then I went to port it back. I never received the text of accepting the confirmation and now Virgin is telling me I need to contact PM so they can cancel the request. How would I go about doing this and is the...

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