Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I used the 20 gb for $35 promo but my payment says my next bill will be $55
Hi Community, I was charged the same amount twice on the same day on my Mastercard. Please, can you check an reimburse me?
is it possible to pay for my first months service using a top up card during activation ?
Can anyone tell me.... if I am not connected to a network, can I send/receive texts via wifi? I will be in the USA for an extended period and wondering if I could check text messages over wifi (since I won't be able to connect to a USA network/signal...
Hi Community, I was charged the same amount twice on the same day through autopay on Nov. 21, 2022 of $44.80. Need to get reimbursed $44.80 + $40 that is showing as available to the autopay credit card. Suppose to be $35/mth on this plan and still p...
I inadvertantly selected the incorrect plan when I signed up, and when I went to change it after realizing it looks like I've been charged on my Credit Card for both plans now. Can the initial charge be reversed? It was never used and wasn't even act...
how do i see my full CC info on my account?
For the last two times I added add ons I have been getting charged twice for my add ons. I never saw the first one but when I renewed there was two taken out and the same. Last day I added was Nov.24. Plus the 10 days befor got charged twice also. ...
I will be moving to Telus so I was hoping I would be able to transfer my phone number to any new provider. Will I have to change my number or can I keep my number?
I forgot my password and username and my old email address is no longer in use, what can I do? Why can't I just log in using my phone number with sms verification???
I just signed up for public mobile. Completed the SIM card application. Sent for phone number from old provider. Thought of was complete. An hour later, received text The message was sent to authorize number transfer. We have not received your respo...
Hi My husband is a Public Mobile customer and me has tried everything top get into his account. It keeps saying. ! There was an error reseting your pasword. Please try again later. He has been trying for 2 days.hment
I am at Bristol Mountain in Finger lakes New York State on 4G and have no signal, from previous chat when I was down at Canadian Thanksgiving with same issue, only 5G is supported in the area now, I cannot even dial 911. I own vacation property, so ...
Switched providers and and unable to log in to cancel my account.
Trying to change my plan from the $35 for 2.5 gigs plan to the $55 for 20gig plan with the 20OFFMONTHLY promo code.But when I click yes, change my plan on renewal date, I just get the spinning circle thing for..until I reload the page, been 15+ mins ...
I'm currently unable to use data on my mobile since yesterday. My current usage for the period ending Nov 30 shows its only 795.52 MB used out of 1024MB. In fact I received a text message yesterday morning that I have consumed 100% of the data for th...
Looks like my port failed due to not responding to my previous provider's text verification. Please help with resending port request. ThanksEric
Having trouble to get to my account and fix my payment. Got a massage that my account got suspendedDon't have network since this afternoonPlease contact me about it
Why has the public site gotten so slow? Most of time I can't even log in
I have a active mobile number but cannot get into my account to change plan cant seem to actually talk to someone isnt there a number to call costumer service? And when I press *611 it says I ha e an account balance of almost 70 but every month they ...
Hi all, I was charged $46.20 on Nov. 11th. This is outside my normal regular payment of $30.24 on the 26th every month. I checked and I do not have any extra money sitting in my public mobile account. I did not sign up for any new features (heck I ha...
I can’t login to my accounti have reset and yet it keeps saying that I have reached my maximum limit- the first time I attempted. I am trying to refer a friend and now unable to. Can I receive help on gaining access to my account please?
my plan just renewed today and I’m on $55 /month for 20G data and 4G speed however this apparently is not showing up as my plan on my account page which IT is working on now they told me but assured me that that plan was working. So since then now th...
links don't work I had requested a change in my plan on renewal but my account doesn't show it. I originally had unlimited talk minutes (which man account still shows) but I reduced my plan because of travel. I just received a message that I only h...
I tried to set up a new account. Online, the SIM card was accepted as valid, but the credit cards (2) were not being accepted, even though the information was correct. I exited that screen and now when I try to activate the SIM card again, it says it...
Trying to set up my account and pay the first month with a Canada Post single-load prepaid Visa card, as I just arrived in Canada and haven’t had a chance to get a Canadian bank card yet. However, when trying to get the 20gb for $35 deal, I keep gett...
Hi there,When I was activating my new SIM card. I typed in my number that I had when I was with Freedom Mobile. My mom was trying to get a hold of me. But she couldn't because there are 2 digits in my number that were switched.How can I get the co...
As part of my plan i have roaming and cell coverage in the US. Data seems to work , however no cell coverage
You have notified me that I need to update my credit card info because of the expiry date. I have attempted to do this bu unable to because your system won't allow me to update the security code (located on back of CC)
Port from zoomer, now phone can only make a phone call and data. just cant receive the phone call. what is wrong.
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