Change email address

[Spotdee]

My husbands public mobile account is registered to a cancelled email address. He cannot access his account. His credit card was also reissued. What a nightmare, trying to make a payment. How can his email address be changed? He does not want to set up a new account and get a new SIM etc.

[Chalupa_Batman]

Hey @Spotdee 

Due to the circumstances, perhaps reaching out to a CS Agent to help fix this as he can't get into his account to change it himself

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on the top right corner.

[softech]

@Spotdee 

first, you can ask PM support to help to change the email address used for PM  My Account , Please message agent here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

technically, the email is just a login username, you can still login using it and the password and use sms to receive 2FA

Once logged in, go to Profile page, click Manage EverSafe ID to update the email address there:

https://myaccount.publicmobile.ca/en/account/my-profile