[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Dominican Republic with the add-on "300 International Long Distance
Does anyone has tried to call to Dominican Republic with the add-on "300 International Long Distance Minutes" ?
SIM card PUK
hI, IMY SIM card PUK have been blocked i need PUK number to un block my number how i can contact a moderator could some body help me please
I want to switch to $29/ 30GB Plan
Who can I reached with, I am an old customer, I would like switch the plan $29/30GB that would be awesome. I saw that new subscriber only, so old customer don't have chance? If so, I only can find another carrier move out i guess?
email update
hi I need to update my email. can you direct me to an agent please?
Resolved! how to make the manual payment?
I have the auto payment in my account. How can I make the manual payment as I want to upgrade my planThanks
I just added a referral how long for the points to show?
I just added a referral. How long does it take to see the points on my rewards?
Resolved! I still have not gotten my SIM !! I do not know why ??
I applied for SIM on December 31 2023, the info from public mobile says "Your SIM card is on its way and will be shipped within 2 business days. " Four business days have passed, there is no any card I receive. I am eager to know why ?? I cancele...
Resolved! Location of my sim card
I want to change my sim card mail adress to this. BOX 6438 30 HIGHLAND AVENUEWOLFVILLE, NS B4P 2R5
Resolved! changing subscription plan... I want what new subscribers can get....
Hi I have been a member for at least 5 years. I recently signed on and saw the new member plan that is 4G speed and $24 a month with 4 Gb over 90 days. This offer ends January 8th. How can I accesses this? The only way I can see is that I have to...
Resolved! Phone number transfer
Hello! Just became a PM customer, received my SIM yesterday and completed activation. I selected a temporary number and confirmed that was working before submitting a number transfer request.This morning (with my old Telus SIM in my phone) I received...
Resolved! Copy of detailed invoice
Hello, I need a copy of current invoice (paid a couple of days ago) that clearly shows what was paid, the plan I am on (i.e. that it is for 90 days) and my name and phone number. Thank youHoward
Resolved! Switching plans
Hi AllIm on the 3 month plan that includes 60gb of data for $102.00 for 90 days. Can I switch to the limited time offer of 30gb per month for $29.00 per month even though my plan isn’t up until March 2 ? Thanks
Resolved! CANNOT GET EVERSAFE ID CODE
I recently joined and I cannot login to my new account to manage it as the verification codes don’t get sent. YESSSSS I know there are other methods once you login. But the very first time it HAS to send it to your mobile number but I can’t get it. I...
Account no
How to know the account no for phn no-xxxxxxxxxxxxxxxxxxxxxxxxx
Resolved! Subscription did not update upon renewal
In December I received a promo for a great deal in a new subscription plan. I had it set up to change to the new subscription on my renewal date of Jan. 05, 2024. Today, my renewal date, my account was deactivated. I had 40.00 already on my account a...
Logging in
I am not able to log in. My credit card number has changed and I need to enter the new account number or my account will be locked
Moat frustrating process
I need to see an agent to activate my sim to my old number..I cannot log in and I have been trying to resolve this issue for many days ..I can't do this anymore..where can go in Surrey bc Canada to see am agent
Sim
I need to activate this Sim to My old number but I cannot login to my account because verification code is sent to my number for which I don't have the Sim. I ended up buying a telus phone and I need to switch my numbers but u cannot because verifica...
Should be forwarding but always goes to Voicemail
I am a little over one month into the three month plan and I am away from Canada at present. Before I left I forwarded all calls to another Canadian number and that seemed to work for a month or so but presently even though on the phone with that SIM...
Transfer number
Hey, I transferred my number from bell to PM just this Tuesday. Unfortunately, I forget to reply yes to the message which allows to port. Now, I can’t get that message again from bell because bell says PM have to request again. But, I’m requesting PM...
my account page
Is there anyone else getting internal server errors when trying to load my account page or 404 error trying to submit a ticket?
Old service cancelled and Public Mobile not connecting to phone
I am trying to switch my dad's phone to public mobile. I went through the registration and received and responded to a confirmation SMS from the old provider, but public mobile is not an option for an available network and the phone says it can only ...
Charged twice, don't know how to get a hold of anybody
I was charged twice for my phone bill and I can't figure out how to get in contact with somebody other than a bot.
My phone isn't eSIM compatible, need total refund for purchase of subscription
My iPhone 14 I find out wasn't eSIM compatible, but after that page it said I could request a full refund. Please help me.
Changed number/ wrong province
Switched carriers to Public Mobile . I told them keeping my old number was imperative. They said they could do that. Instead, they changed my number and what is worse my new unwanted number is an Alberta area code. A province I have never been to. I ...
Boxing week offers
I would like to change my plan to the $34. plan but it says new activations only . I have read talk to an agent they are able to do this . I called talked to an agent . He told me i had to go to community and an agent will help me here i am help
Resolved! Trying to activate
Hi,Subscribed my mom and just received the SIM card. However to activate it says I need to download the app. Her Alcatel flip phone doesn't have apps. She's a senior and that's way too confusing for her. How do I proceed?
Subscription expiration, payment won't go through?!
I've been trying for 3 days now to purchase a new subscription after my dad's old one expired. The CC won't go through. I can't figure out why.. and can't frigging get help from PM. It isn't a cc issue. The card hasn't changed- it's still good and a...
Reissue number transfer with previous provider
Hello, I need help reissuing a number transfer request to Telus. When I initially switched providers, Telus sent me a message to authorize the number transfer but I could never deliver my confirmation due to poor cell service. I called Telus as I bel...
