Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello I‘m sorry to inform you that the credit card I used to pay the phone bill has changed. Please tell me how to pay the phone bill with the new card number. Thank you for your time. Karina
I have a Samsung Galaxy A8 phone (from 2018). I hadn't updated the Android OS since I got it until now. It was on Android 8. I was able to update it to Android 9, but no further. Since I know Samsung phones allow up to 4 Android version updates, I ...
It’s sending my verification code to new number but can’t access it yet I’m trying to add my new eSIM to phone
I am trying to activate new simcard for new line and it will not accept my payment. I tried 3 different cards and same message payment failed please try again. How do I get this simcard to activate
I have signed up for a new plan which is currently set to activate at the end of my renewal period.However, I'm currently on a 30-day billing cycle and understand that I can save $5 if I switch to a 90-day billing cycle which I'm fine with.However, I...
Currently I have $5 off per month for 90 days and $2 off per month for autopay. If I change to $40/month, will I lose all my discounts? Thanks!
It’s been months and haven’t been able to figure out wha the issue is. I haven’t been able to complete the transfer from Rogers. It will seem to work for a week and then suddenly I can’t receive calls or texts from some people. I keep having to turn ...
I lost my phone and can't get SMS OTP to log in my account. any support on that?
Greetings: I attempted to purchase a data add-on. It charged me twice, and I have no data. It did this to me once before, and that first issue is still not resolved! I cannot create a ticket, either, and keep getting a 404 error message. I am real...
I have an iphone 15 pro max. Mms is enabled in iMessage app. I did a reboot of phone. Unable to send a picture through mms and also unable to receive a picture mms.
subscribed to $34 40gb 5g black froday deal and on renew today it did not applytried to create a ticket but got error 404 - not helpfulis there a way to get someone at public mobile to fix the broken issue?
I'm switching from Rogers. Texted yes to the confirmation from them.Few minutes later I got a message on my iPhone that the esim transfer/activation failed. Now all I have is SOS. I can't call out at all now.Help!
Me and my wife switched from Rogers ported our numbers over we can call each other and other public Mobile users also call us but other service providers can't call us says our number is not in service. Help please. Thanks
I just got the Black Friday plan for 50GB enabled on renewal today and logged into the website to confirm it, when I saw the Boxing Week plan with 60GB up for $5 less. Just to be clear, this is a permanent plan with permanent pricing, right? There's ...
How to get another transfer number request if you missed the first one and it expired
This service is kife! both my wife and myself have issues calling out. To make things worse my data speeds are around 40 up and 2 down. We've only had PM for 3 weeks and have more issues than we had with Lucky in 2 years.Can anyone vouch for Koodo if...
my sim card number stopped working. I ordered new sim card thinking there was a problem with old one. but now the system wants me to choose a new number. I would like to keep my old number , what should I do?
This afternoon at 12:44 I got 4 Text Messages from two individuals (Two Messages Each), and it was confusing because these Messages didn't line up with the previous conversation nor make any sense at all...Upon asking these senders to check on they'r...
Hi there,I’ve been on public for a few months now and I have a 5G plan. The entire time I have been unable to connect to the 5G network and my phone is stuck on LTE! I can’t even change to 5G in my phone settings, it’s not an option. I’m in Kingston ...
Just recently when I am away from my residence my Public Mobile data will not connect to my phone. When I check the Public Mobile it shows as no connection. I am unable to use maps, text, or internet unless I use a wifi connection at a mall or rest...
I want to see if Public will match a competitor plan. I just made the switch and not even 2 weeks later the previous competitor has a FAR superior plan for a better price. I will switch back if Public doesn't want to match.
I am a new customer and I tried to signup for $34 for 50gb. The payment went through but got an error and currently, it's stuck at Step 3.
Cant login to my account. don't know the address associated.Cant call 611. dont know the pinHow can I cancel Autopay. Is there anyway to get a callback
Hello and thanks for this community! I recently used up my 1GB data and have no reason as to why. When I check my usage history, there are numerous entries of data used, almost every day in my billing cycle. This has only started happening over the ...
Hello!New to Public Moblie here. I have kind of a weird question. I love to play radio contests. Particularly the ones where you call in. The way these contests work is that you call in and if you hear a busy tone, you need to hang up right away and ...
This isn't a question. It's a rant, crying into the void.I've been trying to help my father get back into his "My Account" for the last two days after he put his password in wrong.It turns out, the "exceeded # of tries, wait an hour" message the site...
I ordered 2 separate SIM cards on Dec 5th and neither have arrived yet. how can I get refund so I can just go to a store and purchase one directly
I signed up with Public Mobile last week to transfer my number/plan from Virgin. I ordered a sim card and subscribed to a plan.I added my sim card to my phone to set things up a few days ago and received an email from Public saying 'Welcome' and 'You...
I need to setup WhatsApp on a new phone (my phone got stolen). When I setup WhatsApp I get the option to call my PM number. Indeed, I do get a voice mail; but it is empty.It is as if WhatsApp will not leave a voice mail to my PM voice mail box, anyon...
Can someone assist my card was charged when it shouldn't have been
