Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello I have been with Public Mobile for about a month and now they have a way better deal for boxing day. Does this mean I cannot get the deal ?
I signed up for the $34 40GB 5G plan about 1 month ago. Its way more data than i need as a senior. So now i see the $24 plan which would be best for me, but it says new customers only. I see some customers say to move over to Lucky mobile then move b...
Howdy Folks, Hope you all are doing great and are taking some well deservered time off.So I see this offer on the plans homepage. doesnt say "for new activations only" like the others, but i cant find it in my account. Wondering if its possible to ge...
I did not respond in the 90 minutes to transfers from another carrier. How do I ask for another transfer request from Public Mobile?
help,got registered, trying to purchase plan and sim. web page wont highlight or prompt credit card info boxes
I’m able to find Boxing Day subscription on browser but that promotion is not showing on the app. Browser says to goto account since I have an active subscription but account doesn’t show 34$ 50gb promotion you can find on google search promotions.
Hi My other account got locked up and I try to rest the password but it still shows the account locked up. Can u unlock it for me so i can reset my password and get in to my account
Ported is successful, but i am not receiving texts.
hello im trying to connect to an agent for support on my account but its not working!
I have 3 charges of $169.50 on my credit card for the month of November. There are no such payments in the billing history. It’s impossible to submit a ticket, page is always down. How do I proceed to get the charges reversed?
Hi, my plan has a promotion price which is 35/month (original price is $55) and 10% points back, but it only lasts more than a year. It started on Nov 28, 2022. I think it's going to end soon, how do I find out when the promotion ends? Thanks.
Hi can someone help me outI need to change my plan to a New oneThanks
Good Morning everybodyWould you mind telling me that by opting out rewards you dont get any rewards or you switch back to old reward system. Please guide as i dont know about it
How do I cancel my account and get a refund. I have not activated my eSIM yet
Hi,I want to know if i port out a number xxx from public to another carrier and also i want my wife number yyy to port in from another carrier to public.Can i port in yyy into same public account where xxx was there?
Had no responses in 48 hours, could I be submitting them wrong. Does it always have to be through chat and ticket?No response even from the link that an oracle community member gave me to get answer.
Hi, I have been having problems with incoming calls/texts. Whenever anyone calls me, it goes straight to voicemail for that person. But If I can call the person and it works.
Hello,I am trying to update my payment information and when I click save and proceed to payment I get this message:Sorry, we’re not able to process this request at this time. Please try again later.I tried multiple times and I always get this message...
Now I am having a boxing week monthly plan. What if I don't subscribe to the plan next month? Am I able to get the boxing week plan again? And how long will my number keep if I don't have a plan?
I just transferred myself and my wife and 2 kids to the 34/month plan 30 gigs and a few days later they are offering 50 gigs for same price . Do I have to buy all new SIM cards? They won't let me upgrade on the app and all I get is the 404 error code...
I've been noticing some issues with my outgoing calls lately, like the last 4 or 5 days, they don't always connect on the first try. Saturday I tried calling my parents and the call didn't connect, just waiting 15-20 seconds in silence and the call w...
Just purchased sub. Have an account. Try to login and just returns to login screen. Over and over. Including 2FA.Therefore cannot activate esim
Bummer. They should update the fine print lol.
@Xsia Will need to get a new PM sim card and create a new account with a different email then before . SIM cards can only be activated once
Hello,I'm currently a PM customer and want to port another number from another provider. The account with the other provider is under may name even though that number has been used by my wife. I'm wondering if it's considered as a new activation/subs...
So my friend switched to freedom mobile a month earlier during black friday, but the service was trash.They want to switch back to public mobile since they still kept their old sim with them.Would that still be possible to just use their old sim card...
Can you change your name displayed to show a nickname, handle, moniker etc.Would prefer that to my full name. Went to account but could not see this option only space for name, address etc.Great help so far thanks
