Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Do I have to register a new phone everytime I get one with PublicMobile or is keeping the same SIM card good enough?Thanks
How do connect add on to phone and text while in the USA?
Hi, I am a handicapped person who is unable to use the computer. Therefore I have to ask someone every time to help. For me to pay each month I would need a mailed bill. Please can you do this for me. If you need to contact me, please call xxxxxxxxxx...
Lost my phone over the weekend, i have been trying to call it , it would still go to my custom VM greeting. all of the sudden this morning when i tried calling again it would just keep ringing/ Vm never picked up/ tried again/ this time someone answ...
Is there a number that i can call customer service
Why will Public not be honest in the transaction history they provide online and show the taxes they collect? The amount charged to my card never matches what they show b/c it does NOT include the taxes they collect which ARE part of the transaction ...
Can I get a refund or somehow access the data I purchased?
I had cancelled my account, but was still charged a monthly fee. How can I address this issue?
Thanks again with double thumbs-up to folks who answered my previous questions about pre-arranging data Add-Ons (no need), and the status of my "Remaining Data" (4gb should be plenty). I figured I'd follow-up with a new post with a more general ques...
Hi folks, Looking into data add-on for an upcoming trip to Toronto (from PEI). I just posted a related question about this, my objective to pre-arrange the data add-on. In this post, I'm wondering how to correctly interpret a section of spreadsheet/...
Hi, I'm in PEI, but traveling to Toronto for 10 days mid-August. I have the basic text/talk plan ($15/mos), and I was trying to see if I could pre-arrange an Add-On of data to match the period during which I'll be away. Unless I'm missing something...
I have a referral code from a member and would like to add it to my account. I joined before getting the code - so not sure how to proceed.
I'm locked out of my account because I cant remember my password and it also wont let me reset my password. Need to reset my password
Hi there, we recently signed up for public mobile and had a promo code but it was not applied to our account. Can you apply it now? thanks,crystal
will a flipphone coolpad 3632h 4g lite worh on this service thanks merle
Hi, I am currently travelling and want to transfer my phone plan from Telus to Public but physically not in Canada for at least a few months. All I really need is voicemail that I can access from here. Do I need to have the actual SIM Card to do this...
Hi everyone, I just want to confirm if it is the same for others. Is the self serve sign in not working right now? I am trying to sign in to upgrade my phone plan but unable to sign in. It is saying "Internal Server Error". Is anyone else having the...
I’m confused by this. I have the Canada wide plan, how does roaming work ? Does it use my data ?
Hello… I want to stop my services for a month from July 13 2022 as I am going out of country so will not be using the services till 31 st august. So how can I do that ?when I will come back I will resume my services
I have set up a new account but have no service. I have tried phone resets and multiple devices but no luck. My service will not activate. I can login to my account, see the plan I have chosen but when I place the sim in any device, I get nothing.
Hello. I would like to add a second sim card to the same account, How could I do this?
Hiwhere can I see how much data is left and what is the period so I know when it will be reset? On the data usage page it only seems to show the bonus data. And I don’t see what period it is for. is there a way to see how much I am using daily?than...
Hi, I purchased a US roaming add-on, and I'm roaming in the US and can make the calls, but they always hang up automatically after three minutes. If anyone knows what's going on that would be extremely helpful. Thanks!
I got locked out of my account. I waited 3 hours and I can’t access my account. I forgot my password so I can’t login.what to do?
I am on $25 plan, and i am getting $2 off for auto pay and $5 for Loyalty and $1 for refer a friend, should I switch to new points system?
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