Unsuccessful payments

[Mahnaz1345]

Hi 

I am wondering why my account has been suspended and I can’t pay my balance . I need to pay asap because I am unable to call 

[hTideGnow]

HI @Mahnaz1345 

Please try using *611 to make payment and resume service (4 digits pin requried)

or you can also go with voucher option.  Get a voucher from Shoppers drug mart and you can load the voucher via *611 to reactivate plan immediately.  Or you can get a voucher online at recharge.com/ding.com with a service fee, then load the voucher

[BKNS27]

@Mahnaz1345 

Are you on AutoPay or making a monthly payment?

Clear your cache on your browser on a laptop or desktop then try login to your account.

Go to Payment section and enable AutoPay or make a payment with a voucher or add new CC number.

[softech]

@Mahnaz1345   did autopay fail? and you can't make manual payment?

Try to call *611 and make a payment if you remember your 4 digits PIN

If you don't remember you can try making payment via My Account, click Reactivate  my plan and follow the steps

If you tried already and fail, you might need to wait a full hour to try again using Incognito mode

[Handy1]

@Mahnaz1345  

Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611  no PIN needed . You can also do this by by calling 18554PUBLIC . otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

My account

Legend  and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

If you  still have service and your plan renews today / tomorrow you can ignore this suspended notice