Community

Resolved! Change plan now even though I just renewed

Hello, I just paid for my existing plan but then saw a better plan available that I would like to switch to now. Is it possible to move the payment to the new plan so I don’t have to pay twice? current plan $120/ 90 days 12 gb for 90 daysnew plan des...

Resolved! challenged by US roaming glitch!!

Bought a roaming package.  All fine.... Renewed it 10 days later for 15 more days.  All fine.  Renewed it again for another 15 days...... Public took my funds and turned them into an account credit instead of paying for my new package!  Now I have no...

Resolved! Need to Activate PM SIM card on existing PM #

The porting has been manually done by Porting assistance. However, am still not registered on network. Have PM SIM card # for PM tel #

Resolved! Sms alerts

My data/phone cycle just was renewed today i am on a 3 gig data plan, After about 20 mins of use i received a 75% data usage alert- i then checked my account and it said I had used .71% of 3 gigs and 2.29 gigs remained can this alert inconvenience be...

Resolved! Supported Short Code not working

I joined PM and everything is working great except I can’t receive shortcodes from my workplace. I get shortcodes from other places, banking as an example. The service we use is Everbridge and the shortcode is 89362. Any ideas? Thanks in advance,Shaw...

Resolved! Trouble with payment

I just ordered a phone and a sim card. was charged $435.68 but the payment page said card declined. Never received an email with an order number or a tracking number. Can't get a hold of a representative because they need to verify me with a sim numb...

Resolved! Ordered Sim card 3 weeks ago and have not received

I ordered my sim card weeks ago to join a cheaper plan and still have not received anything

Resolved! Have changed from Telus to Public Mobile. Transaction on line was successful. However after 7 hoursW

Resolved! unable to sign in to my account

I am having an issue trying to sign in to my account.  I enter my email and pw and it goes to a white screen with {"message":"Unauthorized"}Tried on my ipad and a laptop, getting the message on both.  Any ideas?

Resolved! incoming calls not working

I was with other company and switched to Public mobile. I am now unable to receive calls. It goes straight to voicemail. Help me please

Resolved! Incoming call issue

I switched from Rogers to public mobile and it says my account is active with my phone number but I can’t receive calls. I have troubleshooted all I can. Any suggestions?

Resolved! SIM card phone number 1-778-xxxxxxx

I was with public mobile but my CC expired and I didn’t update info.im in the process of purchasing a new phone.  Can I use the SIM card from my old phone to reactivate service.

Resolved! duplicate sim card

I have a tablet which can also use a sim card -- can I get a duplicate sim card -- i.e. a card that will work on the same tel. number as my existing cell phone (with Public Mobile)??

Resolved! Payment Shinanigans

I woke up today with no Internet access on my phone. Since the month is almost done I thought maybe I needed to renew my account for February.Using a voucher I added funds to my account to cover for next 30 day cycle. However even after adding funds ...

Resolved! Returns

I want to return phone I purchased 

Resolved! Top up voucher has extra dollar fee.

I wanted to avoid that greedy credit card processing fee so I went to buy vouchers with cash and now they are charging an extra $1.00 for each top up voucher you buy. Was ready to dump this carrier just for the principal of it but they are all doing ...

Resolved! account has been suspended a day before the payment is suppose to be taken out twice now.

As the title says, i have auto pay which is suppose to come out on the 31st/1st but twice now i've been received a text saying my account has been suspended before the payment it owed. i have the money but my account and phone are being locked anyway...

Resolved! question about a payment

Hi, I see on my credit card account ( ending 1939 ) a bill of 37.94$ from publicmobile  .. this card is used to pay my service as well as my son's and my wife's. I do not understand this bill, could you please tell me where this bill comes from ?Than...

Resolved! US Roaming - Washington DC

Hi everyone,Thought I posted last week but can't find my message. I've been reading some posts about flaky service for US Roaming add-ons. Can anyone testify to whether data works well in Washington DC? Thanks!

Resolved! Going South

Hi Everyone. I'm heading to the United States from Canada in a month. Do I need to add anything to my phone to use it? Roaming or whatever. Sorry, I'm not very technical.

Resolved! 3G to 4G

I recently moved to the 4G but have noticed my iphone still shows 3G. I'm definitely not very technical but is there something I should be doing to my phone to make the switch?

Resolved! Missing loyalty rewards

After years of everything working great, the Loyalty rewards have disappeared from the Rewards portal. Also no rewards at all are showing up when I log in under My Account and go to Payments - all rewards are reset to 0 there and PM wants a full paym...