Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Does any one have a screen shot of the Top x% and Dollar value for helping the community?
I have a public mobile sim and account and while creating that account, I've misstyped my e-mail addess and Now, I'm trying to change it since few months but I couldn't do so. Is there any help for that?
Display saying Sim card invalid and not inserted. Yesterday the phone was working ok
HI All, Finally, the badges are coming back!! But just December? Was it just me or everyone only got December?
hi. I accidently bought a 15$ add-ons for my account and I don't need it so I need refund please.
Hi, I have a question on a security issue I'm having. Just cropped up with a couple of messages within an hour of each other. May be coincidence. One from the:"return-team@cad-invoice,info Subj:31-03-22 Dear Client, We have been alerted of a mistaken...
Hello, my wife is determined to port her current Koodoo service to Public Mobile immediately using my PM verification code..She will want to keep her current phone number.Please kindly advise me on what steps to take.RegardsShina
I ordered a second SIM card to move service for a second line from FIDO, but I kept getting the error message "invalid promo code" using 12MONTHS2GB during checkout. I attempted to submit a ticket but I get error messages re my username when I get to...
i accidentily topped up my accounts and tried changing my plan and was billed three consecutive months 127.68$ in total but 116.00$. please help
Hi! can someone help me? I need to make a payment, my service was due and it got suspended. I wanted to make the payment but got locked out of my account . I have waited over three hours and when I tried it says to wait an hour more and so on! Thank ...
Good day, my cousin has an account with Public that need to be canceled as she passed away on the 23rd of March. How do I proceed?
I just activate my number and there is no signal. Can not make a phone call
Got this text today this is what my account looks like this text happens constantly. So frustrated and no way to call anyone about this. Ready to find a new carrier
I am a Public Mobile customer and am considering buying one of their certified pre-owned phones for my wife. She is not however a Public Mobile customer. Will the phone work with her carrier?
Security question forgotten, locked out
I'm getting an alert of data temporary turned off by operator. Is there service issues or upgrades being done on the Fraser Valley towers?
So I've checked that I haven't used up my data for the month and I also still have remaining additional data usage from bonuses in the past and yet my phone keeps showing this alert that says "your data has been turned off by your phone provider". I ...
Recently I received a new credit card which I went into my account and public mobile and changed and registered it. Now this months payment is coming up and was told that they couldn’t take a payment!!today I went in and made a one time payment on my...
My data is off but every time my monthly plan renews it still says 75% of data used already. what is happening?
Why did you not take out the automatic payment from my account in March?
Within our home, our connectivity to the Public Mobility Network in our home has been reduced to one bar - sometimes zero bars. We can not make or receive calls with our cell phones and have to go outside onto the parking lot. Even then the signal ...
For the last few days I've had the same problem. Trying to phone my son, I get a notification that says his number is out of service (code 6UT1), However, his phone is working fine. We are able to text and I have no issues with any other number.Any i...
How to send Text to Mobile number fm gMail eMail compose page?Thanks.
I was able to register for community account, but cannot signin to self-service.Password reset does not work. Account is already registered.Can someone please help me?
Help, my outgoing calls not going through. And I just got the line, its jus two weeks usage. Thanks
I need my account back
sometimes it took 30 mins to receive a text message. eg, when my wife texted me"going home", 30 mins later the message still not received when my wife got home
Hi All, Wow the docs seem horrible for this, so it's either that or I am simply missing some super obvious thing. Have to say as a developer that some error messages when validating forms are awful. An error should not talk about you using the wron...
Money was charged to my Visa which I believe was in error. Need to speak to someone urgently regarding this. My only other option (according to Visa) is to report it as fraudulent activity. I do not wish to do this but have no other option unless ...
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