@Mg28
My condolences. I am going offer you the advice I gave another member dealing with closing the account of a loved one who had passed. Just some advice to consider during this difficult time.
I am sorry for your loss. I have had to deal with this situation a few times so here is a little advice for your situation.
The account....call 1 855 4PUBLIC and enter your cousin's 10 digit phone number. This will give you the basic plan and account info. Write all of this down. If the message says they cannot find the phone number then the account has been cancelled and deactivated due to non payment.
This info will be helpful for you to gain access to the account when you contact customer support. If the account is suspended note the last day it can be reactivated and the plan amount for a couple of reasons. If the plan is the $10 plan (grandfathered) or the $15 these are the cheapest plans at pm and you may want to donate the $10 plan especially (with rewards too!) to someone who needs a cheap low usage plan with or without the phone donation.
Additionally....and I still maintain the phone number of my late partner nearly 7 years now since he passed because I have run into online accounts like PayPal etc....that I was unaware of and without that number to send 2FA verification codes or voice calls to be able to reset the password and deal so with or close the accounts it would have been nearly impossible. A little similar to even dealing with your cousin's pm account.
Keep the account for awhile. Pay for 30 days and suspend via lost/stolen before midnight eastern on day 30 to retain active voicemail. Pay and reactivate when necessary or by day 85 at the latest for another 30 days and so on....The approximately yearly cost is a maximum $45 minus rewards so likely $30 or less.....this will save you a lot of headaches when discovering unknown accounts.
You can also check the voicemail regularly when suspended or not for messages from old friends etc...that inevitably come up and always appreciate while very sad to learn of your cousin's passing rather than being left to wonder about their old friend they haven't been in touch with....?
Once at least a year passes you can decide to close or pass on the account or keep it awhile longer.
Along with the info from calling into your cousin's account you can likely locate the card registered for autopay that will show PUBLIC MOBILE payments and the last date and amount paid. If it is suspended then it is possible the card on file has expired. This info and the card details along with your cousin's full name, address and date of birth if they had the account for a couple of years will all help verify the account without knowing the email and/or 4 digit account pin #.
Send a detailed message to customer support and you will be able to verify and gain access to your cousin's pm account once you gather up the info required to verify the account. If the phone was originally from the telus family then the pm CSA can help unlock it if it is a pre-December 2017 phone as can Samsung Canada if it's a Samsung device.
I hope this helps you thru this time....every day does get a tiny bit better even though it may not seem like it. Stay strong!
