overcharge and cannot submit a tiicket

[204wpgmb]

i accidentily topped up my accounts and tried changing my plan and was billed three consecutive months 127.68$ in total but 116.00$. please help

[JL9]

Sort out the issue with the CSA and if it is only an 11 dollar difference you can leave that in your account and it will go towards your next renewal so you will be charged less on autopay

[softech]

@204wpgmb   direct message PM Support instead then, it is easier

Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[204wpgmb]

I tried to submit a ticket but when prompted to sign into my community account it says "error loading" and does not recognize my request to lgin so I can submit a ticket yet I can long into the community seperately with no issues

[softech · Accepted solution]

@204wpgmb   did you click Change Immediately 3 times when you tried to change the plan?  if that is the case, yes, they will charge you right a way to make the plan change immediately.

no worry, if that is an honest mistake , PM support can likely reverse the charge, open a ticket with them, explain the situation.  

to open the ticket:

1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there