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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

When I signed up to Public Mobile there was a promotion but I think an error was made....

When I signed up to Public Mobile there was a promotion on the $40 package. It was offered at $40 per month giving you 4.5 gig data and because I gave a credit card for the billing i got 5 gig additional data. In reviewing my information on my acco...

réception SMS à l'étranger

Gone to French forum

change number

I just signed up on February 17 and on March 11 my number from my last provider got cancelled. I tried getting a new number but it won't let me. Does this mean I have to wait the whole 30 days? If so, this means I cannot get another number until the ...

Resolved! Change plan

Like to change to 25 dollar half gb plan

Resolved! How can I change my visa expirary date

Resolved! No internet connection

Hi,I'm not able to use mobile data on my phone anymore.My phone is a Samsung Galaxy A01 Core.I signed up for Public Mobile at the beginning of the year and had no problems accessing the internet in January and February, but all of a sudden it's stopp...

How do you REMOVE a Voice Mail password?

Resolved! How do you REMOVE a Voice Mail password?

Somehow I ended up with a voice mail password. Yikes???

account locked

Resolved! account locked

My account is locked I waited for 1 hour but the account is still locked. It will not allow me to use my credit card by calling *611 I need my phone for work and it is not working. please HELP

Resolved! Reg Plan change

Hi, When do the new Plan be effective if I make a change of Plan today?Please do let me know. Thank youMP

Resolved! Account email not verified

Why my account email is not being verified? I am not able to log into my account. My phone number is xxxxxxxxx. Can anyone help me with this. Edit: phone number edited by will13am. Please do not post personal information in the public forum.

Cant receive security codes from my bank etc

When I am sent security verification codes from my bank or anywhere really the code never comes to me. I know other people have had this issue. My area code is not a new one so that is not the issue as I have heard others on this site say. It saddens...

Login error

Resolved! Login error

icant login to pay my phone bill on my account? ...

Resolved! I am anticipating (<= I couldn't help saying that!!) a new referral and....

So I have a reverse of the issue I had last week. An account that I oversee has referrals showing as $8 but only 7 numbers. Thus one number short. Is this a glitch or could this be some one with an incomplete port or has put a suspend on the accoun...

wifi usage

HI my mb are being used up quickly and I'm not using safari or surfing the net . I tried to turn off cell data on my photos but it is locked on . Anything else I can do to help with my mb usage ?Using a iphone 6

Can't call

I just bought a SIM card and set it up. I also bought a plan and received a new phone number. I entered my new phone number into my phone but whenever I ask someone to call me it just takes them straight to my voicemail(in which I can't access). I al...

Resolved! Change of Cell Number

All I wish to do is change my cell number. I currently am with Public Mobile and I am staying with Public Mobile. I just want to change my phone number. I tried to do it using the Change Number link, but it never works. What am I missing?Cheers

RTT

I can’t seem to activate the RTT (real-time text) accessibility feature with Public Mobile for some reason. When I go to the RTT/TTY set-up in my iPhone, the RTT doesn’t even show up. Any suggestions?

Moto g9 power or g power

Looking to buy a phone for the wife. Considering the Motorla G9 power or the Motorla G Power (2021) The G9 power spec wise is the better phone. However the G power (2021) supports all PM frequency bands. The G9 power only supports 3/5 4g bands. Missi...

I was wondering if anyone has been getting spam calls?

I've been receiving too many spam calls, Area Codes 306,587, 226, 204, 250, etc. When answering, no one is on the line, and when calling back, number not in service. Kinda annoying

Resolved! How do I update credit card for autopay

Hello, I am wondering how I changed my credit card info for autopayment? I am signed up for autopay but the credit card that is on file for autopay has changed. I can't figure out how to change the credit card I have on file.

Resolved! switched providers, will I get a refund?

Hi there, unfortunately i had to switch providers recently, was wondering if I'll get a refund for any monthly fees that I won't be able to use

Resolved! Any way to get specific data logs

I have an iPhone 11 and I'm on the $15/m plan with 250MB of data. Over the past few months, my phone occasionally uses a large amount of cellular data that is categorized under "System Services → Documents & Sync". Recently my phone used up my entire...

About payment

Hello there, I just paid a payment for $50/month Canada wide. But I checked my overview still not updated yet. Could you change it to the new plan now ? Thank you very much.

Community

Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

When I signed up to Public Mobile there was a promotion but I think an error was made....

When I signed up to Public Mobile there was a promotion but I think an error was made....