Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My Visa Debit is brand new and i triple check to make sure everything is right. They wont take my payment. keeps saying something is wrong but all the info is right AND the card works on amazon so i know its not the card. going to move to another com...
At around noon today my service lapsed and now my phone shows "No Service". It doesnt seem like there are outages in the area - anyone else having that? Tried restarting phone a few times, taking SIM out, and changing from LTE to 3G. Still showing "N...
Spoilerhttps://snipboard.io/jUNGsp.jpg https://snipboard.io/jUNGsp.jpg I just used my plan's data, however I have a promo for an additional 2GB. This would be fine if I could use data, but it's not working. I have a $37.50/mo plan, so it's not my eli...
Hi there, I would like to have my Bill Account No. pls, thank you.And wondering if you have other methods to reach other than dialing #611 and email, such as : customer service line Thank you
Hi, I was recently going to the country where Public Mobile does not offer roaming, my phone was with me as I was using it solely on wifi. After I came back I wanted to check out new 4G plan, logged onto self serve portal and noticed there are outgoi...
I cannot access my email to retrieve the verification code. How can I change the email on file?
I have a couple of questions about the promotional text re: switching to the 4G plans. My family has the following plans:Me: $35 - 3G plan with 3GB of data17 year old: $35 - 3G plan with 3GB of data + 2GB for life of plan16 year old: $15 - 3G plan wi...
Hi Folks, anyone else in BC experiencing a calling outage currently? Texting works fine but cannot call out, nor receive calls.
Activation Troubleshooting Other / Error code 821How to solve this problem？
public mobile tells me they cannot process my request at this time and to get in touch with my bank. I want to make a payment with my credit card. The bank tells me that my card is good. How
Signed up a few weeks ago with Public Mobile after choosing, paying for phone plan, installing and activating SIM card the phone did not work for 3 days? I could not make any phone calls, send texts, or use the data during this time that I paid for? ...
I never opted for auto-recharge and unfortunately I was just saw my account was recharged 20mins ago. And the worst case is that the mobile data is displaying 2.38gb used at the point of recharge. This is unacceptable and please I need a refund of my...
I have registered with auto-pay but I have been cut off.
The last two friends that I signed up (Anita xxxxxxxxxxxxxxx & Ralph xxxxxxxxxxxxxxx) I did not receive the Reward.Has there been a change to the policy?Keith
I signed up with Public last year (three family members and I) with the promo 2GB data bonus which was definitely unlimited for the life of my plan. This was a $35 3GB/month plan with the additional 2GB bonus. Just this month I noticed the free 2GB h...
my payment is going through on Monday. My new card won’t arrive until later in the week. My payment won’t go through.
Is there any way to contact a real person in order to get a SIM card expedited? I would like to use a referral code I have but it expires Oct 31. I would like to get my SIM card before then.
I have been receiving text messages from 611 that 75% of my data has been used. However, I am receiving this for my previous plan data of 2GB instead of my current data plan of 6GB
I received a promotional text message offer for 4G. However, I am already on a 4G contract. My concern is that behind the scenes I am not actually receiving 4G data plan. My online profile shows that I have the 4G speed plan. Is there a way I can ...
Simon says I will still get my rewards. The promotion right now is basically I will switch from 3g to 4g and the price stays the same as well as my rewards. So What I am understanding is I will get 4G for the exact same monthly price? Please confirm.
I set up a new plan with Phone Box and requested a port out to keep my number. PB set-up a new number for me and will port my number once I authorize Public Mobile but I have not received an email/SMS for this yet. How long does it take? Reading o...
I had 2 GB data as per my plan for last 3 years. Why it is suddenly reduced to 1024 MB but bill is same. I did not receive any notification of reduction of data.
Has anyone else been cut off without notice?There was some technical error in a payment and our account was suspended - without notice - so we were left without service and missed important calls. I had no idea this had happened until hours after the...
I need to update my email login in order to make a payment
My account shows I have 2 gig left but I'm getting messages saying I used my data up , I don't know where I stand and no one to talk to
Just wondering if Public has any plans to make an app? Easy to access the website, but some may like the option to manage an account through a dedicated app.Thank you!
Dear Sir/Ma’am,there was a transaction made on my credit card worth $56 on the 3rd of October saying that I own a public mobile plan which I don’t have. I need assistance to prove that I do not or have never had a public mobile number to get that mon...
Hi everyone,I received a 4G plan deal by text message but I can not activate it.it does not show any deals in my account. this is the text:Public Mobile here.Did you know our new 4G speed plans are up to 30x faster than your current plan? Upgrade to ...
