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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

calls breaking up

This is a localised issue in the 1400 blocks of East 8 Ave & East 7 Aves Vancouver.Any reason my calls break up here and nowhere else? Thanks

Resolved! Phone says I'm out of minutes

I am new to PM and my phone says that I've used all my minutes when I should have unlimited minutes as I haven't used any calling yet and texting works. Haven't needed to try my data because I'm on WIFI. I signed up for the $25/mth plan with the bonu...

Resolved! How does the new rewards way works? (BTW, didn’t like it:()

Did not really get how the new way rewards works: the old way when the new payment comes, it’s automatically reduced your payment for how much my rewards are. but today my payment only showed $5 less that I refered a friend from last December, but di...

Resolved! Refer a friend

I gave my code to my sister and she used it months ago and I still have never received the reward for it. She got the $10 off and I haven’t gotten anything!

Resolved! Incoming calls

When my phone number gets called it connects to someone else, but out going calls are fine

Prevent blocked numbers from leaving a voicemail

Couldn't find anything recent on this issue. Surely in the year of our spammers 2022, the carrier must have a solution by now... Like many people, I get spam calls every single day. I can block the numbers through my device, but all this does is send...

charged twice for activation fee, phone not transferred over

Good Morning,I was at Walmart on Saturday February 12th, 2022 to transfer my sons phone from Virgin to Public Mobile. The Walmart representative stated that he was having troubles with the transfer and stated that he would try again from a different...

International texting

I have international texting on my base plan. I’m visiting the US and when not on wifi, I’m getting a message saying my plan does not include texts in the US. Is the US not considered international?

Resolved! Few questions about the new Public Points.

Hey all, I'm trying to decide if switching or staying is best for me when it comes to points vs the old program. I just had some questions hopefully you all can answer. #1 I pay $15 a month now on autopay, so it estimates the amount back I'll get is ...

Cancelling my plan from abroad

I need to cancel my plan however I am abroad and I do not have signal. How can I cancel my plan?

Resolved! Getting back my old Public Mobile number

Hello, My account was deactivated a few months ago and I lost my old phone number. I want to be able to get that old number back but there doesn't seem to be an option that works. When I ask to change numbers I am given the message that the number is...

Esiim

can i change public mobile sim to esim ...? is tht possible ..? from where can i get QR code ?

whatsapp issue

I dont have whatsapp while im using my data. Is somebody can help me out how to fix it?

i can't texting

Unable to Process Transaction Sorry, your credit card transaction was denied

Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information.I used this credit c...

Number ported 10 hours ago still no service

Hi:I ported my number from Telus to Public at 9:30 a.m. Vancouver time today. As of right now 7:30 p.m., I'm still not getting any Public services. The SIM is in. I've turned cellular on/off and restarted the phone numerous times.Is it normal that it...

Invalid Phone number Suggested Outside Canada

I have a Public Moblie card and now I’m traveling outside Canada. The number doesn’t show and it suggests nothing, no signal, no number... So how can I do with that? Do you have any service like the WiFi Calling function of the T-mobile which can ena...

Resolved! Good god this is so frustrating

I sent in a question got an answer with a ticket id number, it said to respond if it did not help, now I cant find the place to respond to without getting the same answers from that bot Simon which issues another ticket. For the love of God, this is...

CDMA or GSM for public mobile ?

Hello Im thinking on buying a phone from the states, but I was wondering if Public mobile works with CDMA or GSM?or both?

Resolved! US calling

I have 500min INTL Long Distance including CA & US. Does this mean I can call from the US to Canada for up to 500 minuets?

Resolved! Bonus data offer not showing up

I activated on Public today. I got a code from them for 2GB bonus data (12MONTHS2GB) and it indicated I was eligible. I entered the code as part of my activation. When I look at the account I cannot see any indication that this bonus data was applied...

Not really a question, but a suggestion

I see so many times here:Don’t know my pin #Can’t log into My AccountMy password does not work etc My suggestion:Once online activation is complete, Allow to download a PDF file or mail a PDF file with a summary of “all” that was entered for future ...

Resolved! international texting

One of the reasons I became a public mobile customer was for the international texting. Once again I am disappointed with my services. Can you tell me why I couldn't text while out of the country? Why Why Why?

Change plan not working

Hello,I am trying to change one of my plans I have with Public Mobile and is not taking effect. We added funds to the account and then selected the new plan we would like to add and is not allowing us to do. The plan we currently have is for 15$ but ...

Hi customer service agent (secret)

Please write chaters to release my phone number from thier company as for the last 5 days I do not get phone calls even thought I phoned them on the 12 of February and the chaters agent told me that they will remove my payments detai...

Self Serve purchase add on

I am trying to use the Self serve 611 to purchase an add on for long distance and it requires my Pin number which I do not have. How do I find my PIN number?

Data Event

I’m curious to find out more about what exactly a “Data Event” call type is. I sent videos to my boyfriend and his call log shows call type “data event” but the originating number is his, not mine. Does that mean he has seen the videos? Thank you.

New SIM not getting activated with a new number

I just activated sim with new number and its not recognized. I have tried to put another public mobile sim in my phone and its working and I tried to put new sim to another mobile and its not recognized. is ther a minmum time for activation even for ...

Moderator

How do I get in touch with a Moderator? I have an old plan and I am curious if the unlimited talk to Canada/US includes roaming in my current plan? I am able to call from Canada to Canada or the US but am I able to call from the US to Canada or the U...

No Pin

I need PIN to change my phone feature. Repairman did not give me the pin number at all. Maybe he got confuse and gave it to someone else instead.