Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello there,I know that the VoLTE rollout is ongoing but I'm curious if OnePlus phones, or other brands like Nothing, or Asus, etc are going to be enabled for VoLTE or if we'll have to stick only to the models listed in the FAQ? I'm considering getti...
For those who don't have Faith to the ticketing system, here is a Fact: I opened a ticket using Chatbot with PM support at 12:45PM , got a reply at 12:54PM, 9 mins Bravos to @CS_Agent team and @Denise_P for the speedy reply
I joined Public Mobile yesterday and started with basic $15 plan which provides 100 minutes, 250 MB of data and unlimited text and picture messaging. I have a brand new Samsung A53 phone and when someone texts me picture, I click "download" but pictu...
I have the 8.5G for $50. So I just want to make sure this new one is the same but just with more data. Because I need unlimited text messaging in Canada and internationally. So all of that is the same right?I think I saw something about pictures and ...
Hello, I did everything Public Mobile and Fizz asked me to do to transfer my telephone number from Fizz to Public Mobile, but I can't receive text messages and I can't receive calls either. I called Fizz and they told me that they can fix it if Publi...
When registering for a new account, we had an error that occurred and had to re-enter our SIM information- but both payments of $42 came out of our credit card. Expected a credit on account but doesn't appear to be. How do we correct this?
I’m having a long list of problems with PM. For starters I can’t log into my account with my proper credentials. I get a message saying, “System error. Please try again.” Well, trying again doesn’t help, not even when switching browsers. Also, the Re...
Hello! I have a 1Gb plan, and 3/4 of the way through the billing cycle my data is showing 0 Mb used. According to my phone I have used up more than 1 GB during that time. I have one data add-on and one "gift" add-on - has my data been taken from one...
Today I was having issues with my text messaging, unable to get into my bank verification. After calling some people i completly lost the ability to recieve or make calls or dial 611. No help from support as i am locked out of my account and unable t...
I have pixel 2xl phone and even though I shut off my data and my wifi I still get emails (gmail) coming into the phone using up data. does anybody know how to stop this leakage ? Regards
Hi there, I have been double charged for my 40 dollar/month plan even though it is my first month and the second charge was supposed to come very late in April. I have confirmed this with my credit card company, and they see two full charges on my ca...
I transferred my number from Shaw to Public, I received Shaw's confirmation of this but then I received a text from Public saying they are having trouble transferring my number, looks like an incorrect ESN/MEID was entered. How do I resolve this?
Hi team, I recently moved to Alberta from Ontario. My number and account was registered for Ontario's address. I just updated my address to reflect my new Alberta's address. My question; until now I was being taxed as per Ontario (13%) on my mobile b...
When I try to log into my account from my phone via the sign in button on Public Mobile home page it says "Page Expired. The page you are trying to access is no longer available". In the past, I have been able to refresh and after a few tries it will...
Hello, I'm trying to activate a new plan from Koodo. However, the activation appears with an error code. I checked my bank CC and payment went through. Can an agent please contact me? Thank you
My partner and I have both use Public Mobile and are getting "5B1" on a number we need to call. It won't connect either of us to this number. The number is for BC Ferries and is definitely valid. Please help!
I'm having an issue with porting a number from Rogers Pay as You Go account to Public Mobile. The issue is that the old device has stopped working and will no longer power on. When I fill in the form to port the number to public mobile it cannot comp...
6 days ago I bought a $40 plan and asked to transfer my koodo phone number. At the end of activation process I got a 821 error. No answer from customer support to resolve the issue. Very disappointing! So far, I think I have lost $52 and lot of tim...
