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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1768 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3490 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32936 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44738 Views
  • 182 replies
  • 30 Bravos

Creditn card payment

My credit card was uaed fraudently and was cancelled.  Can you please not cancel as I will pay the cost when I get my new card in 7 to 10  business days,Thank youJoan

Joanhannah by Great Neighbour / Super Voisin
  • 855 Views
  • 7 replies
  • 0 Bravos

Unable to create an account

When I click on create an account, I enter my phone number but then I do not receive the 6 digit code. Can someone please help me create the account so that I can make changes regarding my payments

Saawan_1 by Good Citizen / Bon Citoyen
  • 397 Views
  • 2 replies
  • 0 Bravos

SIM card

My phone says I don't have a SIM card. But I do have one. Why isn't it working?

LuAnne by Great Neighbour / Super Voisin
  • 863 Views
  • 7 replies
  • 0 Bravos

Resolved! Data add on

I tried purchasing 1G data on my plan and proceed with data add on and made a payment of $15 however, not too sure if it has been added correctly. I restarted my phone after the purchase. Do I need to make full payment of my plan before purchasing th...

yejin0927 by Great Neighbour / Super Voisin
  • 570 Views
  • 4 replies
  • 0 Bravos

Resolved! Loyalty Points have not been applied to my Reward

Last month I got a text message from Public saying I was about to complete 1 year of being a client, and therefore I would start getting $1 off every month for loyalty. However, this month I did not get any Loyalty discounts, and I still paid the sam...

iamfernandan by Good Citizen / Bon Citoyen
  • 958 Views
  • 7 replies
  • 0 Bravos

Resolved! scam call

Hello,  My customer service of alarm company gave me a wrong number. I called this number, and was told that call would charge me $ 499. Is it possible verify this situation ? Thanks

esthersunlin by Good Citizen / Bon Citoyen
  • 1473 Views
  • 11 replies
  • 0 Bravos

Resolved! Transfer Account Ownership

Summary: I am looking to transfer the ownership of my account and phone number to my friend and want to make sure that he can bring this phone number to other service providers in the future.  I have a prepaid public mobile account that I am no longe...

ODST117 by Great Neighbour / Super Voisin
  • 533 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't log in

I can't seem to log in, and when I try to reset my password with my email, I get a login error.  Can someone help me out?

johnsakell by Great Neighbour / Super Voisin
  • 888 Views
  • 4 replies
  • 0 Bravos

Resolved! I cannot install Whatsapp

My phone number starts with 437 ... Whatsapp says it's not a valid Canada number What can I do?

jlauhn504 by Good Citizen / Bon Citoyen
  • 1637 Views
  • 9 replies
  • 0 Bravos

Resolved! payment

got a text saying your plan did not renew because we did not receive paymenti have sufficient funds and have my new master card with all the proper info in theretalked to simon the gobot thing and he said to come herehow do i get this resolved?

kim64 by Great Neighbour / Super Voisin
  • 977 Views
  • 7 replies
  • 0 Bravos

Resolved! HELP applying promo code

Hi! I need help. My husband and I just signed for PM yesterday evening and this morning I just saw this offer: 12MONTHS2GB. I had tried putting in a promo code yesterday (not the same code but for the same type of deal) that did not work and now I ca...

cmarin by Great Neighbour / Super Voisin
  • 860 Views
  • 5 replies
  • 0 Bravos

Reactivate account

I have enough money in the account and tried to reactivate it. The account will not reactivate though.

MW11 by Great Neighbour / Super Voisin
  • 383 Views
  • 2 replies
  • 0 Bravos

Resolved! Where and how the unlimited international text works?

Hello,Before the pandemic I used to go almost every summer for a few months in Bulgaria and used the internet to do banking, investing, and tax things. And I might go there this summer too. Overtime all these services introduced multi-factor authenti...

RossRoss by Great Citizen / Super Citoyen
  • 732 Views
  • 4 replies
  • 0 Bravos

Resolved! Need help

Sim activated but my phone still isn't working and phone is unlocked

Joeyk91 by Great Neighbour / Super Voisin
  • 46 Views
  • 3 replies
  • 0 Bravos

Resolved! Faulty NEW Reburbished Iphone 8

I just received me NEW-to-me Iphone 8 from Public Mobile. It has dead areas on the screen so that certain keys won't work. I can't even setup wifi to get it temporarily hobbling along as the dead area is right at an area that I need for typing in the...

financerch by Great Neighbour / Super Voisin
  • 480 Views
  • 1 replies
  • 0 Bravos

unlimited minutes

I have the $35 a month plan. Each time I try to call long distance, I get "you've used up all of your minutes", of something like that.

Denfer by Great Neighbour / Super Voisin
  • 329 Views
  • 2 replies
  • 0 Bravos

Resolved! problems with public mobile

On Wednesday at midday I switch my wife's and my own number from Telus, no service until intervention of cell toy shop staff which finally took affect Thursday evening.It was suggested to come to the community to seek help with the account PIN #'s wh...

dd2641 by Great Neighbour / Super Voisin
  • 803 Views
  • 6 replies
  • 0 Bravos

The Grandfathered $10 Plan is No More

 All good things come to an end: so did the grandfathered $10 Plan. On March 9, 2022 I got a text message from PM (photo above) that my grandfathered $10 plan will increase to $13. Unsure of the authenticity of the text message, I took the cautionary...

PM - rate increase.jpg
sa7375 by Town Hero / Héro de la Ville
  • 897 Views
  • 3 replies
  • 5 Bravos

Resolved! sim card switch

my new sim card number is good to go. the verification codes being sent to my email are "wrong" and i have 2 attempts left before im locked out? really hoping for a solution i have no way of contacting anyone unless i come to a coffee shop..please if...

jroco by Great Neighbour / Super Voisin
  • 572 Views
  • 3 replies
  • 0 Bravos
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