Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1173 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29912 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41715 Views
  • 186 replies
  • 29 Bravos

Private number outgoing calls

Hello, How can I make my number appear private when maling outgoing calls? Right now, it shows my name. Back in the day we could dial *67 but i'm wondering how to do this on a cell phone?

Liza1984mtl by Great Neighbour / Super Voisin
  • 1217 Views
  • 3 replies
  • 0 Bravos

credit card pAYMENT

Hello ,I have just moved to public mobile and they have charged me twice from two different credit cards 

sangeeta1 by Great Neighbour / Super Voisin
  • 478 Views
  • 4 replies
  • 0 Bravos

keeping PM account open after transferring my number

 I have had my number with Public Mobile for a couple of years now. I would like to transfer my number to Koodo temporarily because of voLTE as I have no coverage where I am right now with 3G. However, I would like to keep my PM account open after th...

AhmedZaki by Great Neighbour / Super Voisin
  • 612 Views
  • 6 replies
  • 0 Bravos

Resolved! Match a competetors plan price: Freedom mobile

I currently purchased a new phone. I have 2 options: port my current number in that I have with public mobile OR get a new number with a new plan on the phone. Currently Freedom mobile has a promo plan:Big Gig Unlimited + Talk : 20 GB$40 for the firs...

bonnie09 by Great Neighbour / Super Voisin
  • 949 Views
  • 6 replies
  • 0 Bravos

Resolved! Ontario Public Mobile not getting any service in Manitoba

Hi Team - I have Public mobile working fine in Toronto. I am on business travel in Manitoba and found no service in Manitoba. I have reset/rebotted and done all good stuff but still do not get any network service. Pubilc Mobile Coverage says it is we...

athukral77 by Great Neighbour / Super Voisin
  • 1483 Views
  • 5 replies
  • 0 Bravos

Resolved! Account Locked

It says my email is incorrect when I try to reset my password. I am using the same password I originally signed up with.What's wrong and how can I resolve this ?

Rharfouch by Great Neighbour / Super Voisin
  • 643 Views
  • 3 replies
  • 0 Bravos

Resolved! Autopay Reward

If I leave autopay turned on, but use a top up card to prepay for one month of service (or more), does it surrender my autopay reward (such as bonus data and $2 discount) for the months covered by the top up?

meta by Good Citizen / Bon Citoyen
  • 822 Views
  • 6 replies
  • 0 Bravos

Resolved! unable to sign up for an account self-serve

Hello Support,When I try to register an account with my phone number for the Self Service portal, I get the following error message:" The phone number entered is invalid or you may have created your profile already. If you've forgotten your password,...

MPYB366 by Good Citizen / Bon Citoyen
  • 1105 Views
  • 9 replies
  • 0 Bravos

Resolved! Online Ticket Submission Radio Buttons Deselecting

Hi, I'm attempting to submit a ticket online in order to return my certified pre-owned phone. It's pretty straight forward (I think). The only problem is, every time I select the radio button 'exchange' and then select the radio button 'no' under shi...

schulze498 by Great Neighbour / Super Voisin
  • 1610 Views
  • 13 replies
  • 0 Bravos

Texts

I can't send or receive texts.

Lakee8 by Great Neighbour / Super Voisin
  • 872 Views
  • 7 replies
  • 0 Bravos

rewards

Hello, None of my rewards are showing up as a discount on my bill this month, is there a reason why?

rondaleess by Great Neighbour / Super Voisin
  • 1219 Views
  • 11 replies
  • 0 Bravos

Resolved! Moderator

I need help with my account for autopay please

JohnKivanc by Great Neighbour / Super Voisin
  • 1009 Views
  • 10 replies
  • 0 Bravos

Resolved! Order Mobile Phone track

Hi,  On the 14/01 (three days ago) I ordered a refurbished Samsun Galaxy S9. I want to know how I can track that order, being that is far more valuable than a simple SIM card I think it is prudent to have the chance to track the order and make sure t...

Lautaro by Great Neighbour / Super Voisin
  • 732 Views
  • 4 replies
  • 0 Bravos

Resolved! Auto-Pay Added

Hi,When I changed my credit card, I inadvertently did not indicate that I wanted auto-pay. I've now added auto-pay to my account. How long do I have to wait before I get my service back? Thank you.Susan KVictoria BC ps: How do I send a confidential m...

SushiQ by Great Neighbour / Super Voisin
  • 774 Views
  • 5 replies
  • 0 Bravos

Resolved! Porting a number

Hello, my acct has been suspended for 1 day and I am trying to port my number to another carrier. In order to do this I need my account to be activated for 24 hrs so the new carrier can port my number out.please contact me at xxxxxx per Luddite thank...

lisamacd by Great Neighbour / Super Voisin
  • 776 Views
  • 5 replies
  • 0 Bravos

Resolved! Data Usage

I don't know why but I looked at my data usage and it says I've almost used 2 gig of data this month. I very rarely use 500m per month. I looked at the usage logs and compared it to my browser history and at most I looked at was 8 websites on 3 separ...

sprite by Good Citizen / Bon Citoyen
  • 1971 Views
  • 13 replies
  • 0 Bravos

Resolved! How Does Public Mobile Contact Customers?

Here is the scoop. I am not a PM customer and can not put in a support ticket. I tried, it wants my PM phone number, which I do not have.I live in an area with no cell phone coverage. My phone is turned off 95% of the time so the battery does not kil...

RobinPlewes by Good Citizen / Bon Citoyen
  • 2304 Views
  • 17 replies
  • 1 Bravos

Resolved! Save flash sale

Can I save the flash sale for tomorrow activate since I can’t get SIM card

ghxhongxia by Great Neighbour / Super Voisin
  • 1020 Views
  • 11 replies
  • 0 Bravos

Incoming Calls Go Directly to Voicemail; No Automated SMS

I have been with Public Mobile since mid-December 2021. Have not received any incoming calls. Automated SMS also does not work. Have rebooted the phone, shut the phone off, removed the SIM, re-installed the SIM, toggled Airplane mode on and off. No n...

jeffmccrea by Great Neighbour / Super Voisin
  • 599 Views
  • 5 replies
  • 0 Bravos

Resolved! Phone is SIM Network locked

I just bought a plan, and inserted the SIM card. The phone is NOT locked according to Virgin (old provider). I'm prompted to "Enter Network Lock Control Key" to Unlock. IN the meantime, I'm not connected to the network. Is public mobile supposed to p...

guy_sprung by Great Neighbour / Super Voisin
  • 2024 Views
  • 12 replies
  • 0 Bravos

Resolved! Didn't receive my extra Sim card!

Hello, I'm Melina and I'm a Public mobile customer. I ordered a Sim card a week ago and the Public mobile company said to me that we will send you an extra Simcard for free. So I was expecting to receive 2 Simcards but when it arrived I realized you ...

melinasirati by Great Neighbour / Super Voisin
  • 978 Views
  • 8 replies
  • 0 Bravos

No Service

My account is suspended. My amount owing on my bill is 0 but I have no service. 

Paul713 by Great Neighbour / Super Voisin
  • 419 Views
  • 5 replies
  • 0 Bravos

Voicemail

voicemail can’t be accessed through pressing down the 1 key. Or through the voicemail on my iPhone. It says error performing request. Unknown error. I have used voicemail before

Andrew91 by Good Citizen / Bon Citoyen
  • 847 Views
  • 9 replies
  • 0 Bravos

Resolved! Transfer number to other carrier

Hello, I transferred to a new carrier about 1 day ago. However, I just paid my plan with public mobile 2 weeks ago. I had a 10$ credit and 2$ credit for automatic pay. Considering I only used my public mobile plan for a very short amount of time and ...

annawong314 by Great Neighbour / Super Voisin
  • 910 Views
  • 10 replies
  • 0 Bravos

Resolved! Activation not working online

Activate.publicmobile.ca says oops the site is oops the site is down or having maintenance.. The chatbot says there's no scheduled maintenanceI'd like to register my new sim card and phone

TMe by Good Citizen / Bon Citoyen
  • 1932 Views
  • 22 replies
  • 0 Bravos

Service

I already paid for my monthly data, but its not working yet

keishananda by Great Neighbour / Super Voisin
  • 474 Views
  • 4 replies
  • 0 Bravos

Resolved! Missed out on the 2GB activation promotion.

Hi, I am a new customer who just recently made the switch from rogers (On Jan 16th 2022).  I noticed that there was a promotion for a free bonus 2GB just after I finished activating my new SIMCARD.  Since I was eligible for this bonus promotion, I wa...

Resolved! PUK CODE

this service is disgraceful  i have service with publicmobile  my phone is asking for a PUK code  someone contact me so i can unlock

Need Help? Let's chat.