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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22068 Views
  • 181 replies
  • 24 Bravos

SimCard Invalid

Hello,I just bought a sim card and was setting it up. I selected my plan and was going to pay and the page crashed. When I restarted and re-entered the sim card number, it said it is invalid. I don't know what to do now. Can I still use this sim card...

larawash by Good Citizen / Bon Citoyen
  • 900 Views
  • 19 replies
  • 0 Bravos

Resolved! Credit Expiry Doesn't show.

How can i see the credit card expiry on my account. I can't recall if i updated my account with a my new card that only has a different expiry. Does public mobile notify me that my card is expired. This is a very simple account feature that should be...

0461ct by Great Neighbour / Super Voisin
  • 740 Views
  • 6 replies
  • 0 Bravos

Resolved! Sim card unregistered/hijacked

phone and sim card were both bought brand new from wal mart about a year and a half ago.  phone worked in the morning yesterday, took it out of my pocket around 1300 to see "unregistered sim card" in the top left corner of the lock screen. can't call...

omnideuce by Good Citizen / Bon Citoyen
  • 977 Views
  • 8 replies
  • 0 Bravos

Resolved! $15 phone plan

Good afternoon; I recently switched to the $15 phone plan.  I see it includes 100 outgoing minutes per month.  Is that 100 minutes total or are evenings/weekends free?  Just not sure when is the best time for me to make outgoing calls or if it matter...

shcanomi by Great Neighbour / Super Voisin
  • 1119 Views
  • 5 replies
  • 1 Bravos

Resolved! Question: Long distance add-on minutes and regular minutes

I have a plan that allows me to have 100 Canada wide calling minutes. i want to know if i purchase the $15 750 pakistan minutes add-on and if i were to call pakistan using those minutes if it would also use part of my 100 canada wide minutes as well....

SI1 by Great Neighbour / Super Voisin
  • 586 Views
  • 4 replies
  • 1 Bravos

Making a Payment

Hi, I am trying to change my credit card info, however, the manage my cards tab or autopay tab is not appearing.  When I put in the info and hit submit it gives me an error saying my bank will not allow the payment. However, there are plenty of funds...

sherrie by Great Neighbour / Super Voisin
  • 485 Views
  • 6 replies
  • 0 Bravos

Resolved! Autopay date changing

Why does my autopay date get a day earlier every month or two?

JAG1903 by Great Neighbour / Super Voisin
  • 653 Views
  • 4 replies
  • 0 Bravos

2nd month free?

I signed up for the free month but I got charged. It was the flash sale. Who do I contact to fix the problem.

jo709 by Great Neighbour / Super Voisin
  • 848 Views
  • 5 replies
  • 1 Bravos

Resolved! Sim Cards Not working

I ordered 2 sim cards a little while back so that when I was ready to switch to public that I would have them.  When I got them and tried to use them, they don't work and I've now wasted 20 dollars.  How do I get this either up and running or returne...

jp1987 by Good Citizen / Bon Citoyen
  • 548 Views
  • 6 replies
  • 1 Bravos

Autopay not working

Hello, My credit card was not charged for my monthly phone bill yet it’s in good standing and I used it today for purchases at retail locations. Could you tell me what is the problem? It’s been working since I joined and the issue was raised today.

Uena by Great Neighbour / Super Voisin
  • 317 Views
  • 3 replies
  • 0 Bravos

Resolved! Samsung Galaxy A10 - Can't receive/send MMS

Hi! New Public Mobile user here! I set up my APN settings as per Simon, the chat bot's instructions and I can't still receive MMS. I also tried what's written on this page: https://apn-canada.gishan.net/en/apn/public-mobile/samsung-galaxy-a10 and it'...

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EA73 by Good Citizen / Bon Citoyen
  • 833 Views
  • 3 replies
  • 0 Bravos

APN Not Working for Sony X F5122

Hi, my APN settings, or something else is not working for the Sony Xperia X F5122.The compatibility checker seems to say it's compatible but I did not see the F5122 just the Xperia X. Can anyone confirm or deny? Or have any tips? I've tried adding th...

public_roma by Good Citizen / Bon Citoyen
  • 1423 Views
  • 40 replies
  • 0 Bravos

net work not working

why my phone unable to receive and send messages and calls 

Rica1 by Great Neighbour / Super Voisin
  • 355 Views
  • 3 replies
  • 0 Bravos

Data not working

Hi there. I just signed up yesterday and I am finding my data will not work. I have followed all of SIMon's instructions to set my APN up but nothing is working. According to the live chat before I signed up they told me my phone was compatible with ...

Rhonda28 by Good Citizen / Bon Citoyen
  • 638 Views
  • 14 replies
  • 0 Bravos

no incoming calls or texts

My plan includes unlimited incoming calls, but in the last 2 weeks, no calls are coming in and no incoming texts as well . I can make outgoing calls. Please let me know what the issue might be

vmarks1 by Great Neighbour / Super Voisin
  • 494 Views
  • 6 replies
  • 0 Bravos

switch over

hi there i am trying to switch from public to  belli did this yesterday i want to know if the IEM will be relase soon now i got aprove with bellthanks hope i cant find out soon

douellet90 by Great Neighbour / Super Voisin
  • 584 Views
  • 4 replies
  • 0 Bravos

Resolved! Data notification

Do you get a text or emailmessage when you are getting close to using your data limit for the month? thanks

Jesss by Great Neighbour / Super Voisin
  • 1454 Views
  • 22 replies
  • 0 Bravos

Help please

Ugh frustrating so I activated my daughters SIM card & used my email address for her account I chose a plan added the voucher the plan didn’t go through the pin I added in isn’t working I’ve added two $25 voucher cards & won’t let me log in to see he...

Chelsea12 by Good Citizen / Bon Citoyen
  • 1123 Views
  • 23 replies
  • 0 Bravos

Resolved! Site down?

I went to check out the plans for a friend, and this is what comes up when I go to publicmobile.ca: Application is not availableThe application is currently not serving requests at this endpoint. It may not have been started or is still starting.Poss...

dawna by Good Citizen / Bon Citoyen
  • 2347 Views
  • 6 replies
  • 0 Bravos

Resolved! New phone

Does Public Mobile sell phones? And do they have a tab system like koodo? 

adonika by Great Neighbour / Super Voisin
  • 1021 Views
  • 11 replies
  • 0 Bravos

Broken sim card

Hello,My phone keeps telling me the sim card is crashing.It makes the phone completely unsable as I cannot use either the call/messaging function or data outside of wifi networks.One of the techs reset my account and it helped for a week but it seems...

jakub1 by Great Neighbour / Super Voisin
  • 694 Views
  • 8 replies
  • 1 Bravos
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