[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Regarding data usage this month
I wanted to change my plan to the $45 plan with 20gb data. I am in an environment without WIFI for this month and possibly often enough in the future, where I will be depending more on my LTE data. I have already expired most of my LTE data this mont...
Resolved! Upgraded to Newer Iphone, Want to Unlock old Phone to Sell or Give to Relative
Hi Everyone,I have just upgraded to a newer model I-phone, going from an I-phone 6 Plus to an I-phone XR. My I-phone 6 Plus settings/data have been successfully transferred to my I-phone XR. I will next place my Public Mobile sim from my I-phone 6 P...
Unknown number/caller
I've been calling several landlines recently and the recipients tell me that I'm showing up as Unknown Caller (or Number). This started happening within the past several days, and before I switched my phones. They're all on Bell if that makes a diffe...
Can’t make or receive calls
I cannot use my phone right now. I cannot call or receive calls. I’m trying to reset my password to access my account but I keep getting a message saying ‘there was an error trying to reset your password, please try again later’.
Resolved! Change account email
I cannot sign into my account for some reason. Furthermore, the email attached to my account no longer works. So I cannot get the code they send to the email in order to sign back in. I am looking to fix that. I want to pay my bill and can’t even do ...
Add-on cancellation
Hi,my account is charged for add-on every month. I wanted that add-pin for just month. But it keeps changing me every month. How can I cancel it?
Plan Duration
A family member is considering joining Public Mobile and is considering the $40 15GB 4G plan. Does anyone know if this pricing is only for a specific timeframe? Does it change after a period of time or is it locked in until they change the plan? W...
Switching to Public Mobile
I am considering switching from a different cell provider to Public Mobile. How long does it usually take to port my number?
Resolved! Enabling VoLTE for not listed phone
Hello, I have a phone that is not listed on the official list of VoLTE enabled devices but I know it supports this feature. I used it in Europe over the last summer and VoLTE was frequently turned on. It's a Xiaomi 12. Is there anything I can do to m...
New sim card needed.
So my boyfriend set up my account years ago for me and has recently passed away. Im neededing a new Sim an access to my account.
Switching to PM - Honest feedback
Hey there, I am a Chatr customer currently, but looking for a new provider. I have purchased my SIM cards from PM (one for me, one for my daughter), but still hesitant to switch. Money wise, PM is the BEST way to go...right now I'm on 3G plan with Ch...
Resolved! Add-on US roaming
I'm trying to buy an add-on US roaming but when I try to go to the page that shows:"Oops! We encountered an error processing your request."
Resolved! Can't receive calls
Hello, I got my new sims card in the mail and registered my phone, transferring my old number from Virgin, about 3 weeks ago. I can make phone calls, but am not able to receive them still. I tried all the quick tricks, like restarting my phone, toggl...
charged twice
hi there, my sim was lost and i disabled the sim later i have got a new one after some days due to the change i am getting charged twice i have one account for my daughter C$15.00 and my plan is C$34.65, However i getting charged C$42.00 on March 31...
top up wont work
i key in PIN for top up it says I ve 35 balance but still no service no data
Resolved! Changed my plan from 35$ to 30$ but still on 35$
Team,3 month ago I changed my plan from 35$ to 30$ but still on 35$.
Resolved! Password don't work.
Password don't work and i can't reset it. Help. My daughter's phone broke. Im going to be paying for an account i can't use.
Resolved! Incomplete activation
I registered 5 days ago and still I don't have my public mobile phone number! At the end of activation process I received 821 error. I tried to chat with SIMon to remove the issue but it didn't work! I paid $42 for the plan and $10 for sim card. Wha...
What is the texting app for android users?
Further to my post complaining that mms-sms picture and video messaging is not working for me. Just watching the James Corden late show where they were discussing the draw backs and at times late delivery if delivered at all of mms text and pic...
Re: Fraud
I got a new public mobile offer to pay 45 dollars for 20g of service so I bought a 45 card today and try to add it i add$20 but couldn't add the other $25 .and it tell me to go to my community . Is there anyone here can help mi because my pati...
Resolved! Public mobile cancelled my plan without warning
I had the 20 gb for 35 dollar plan. I‘m currently overseas so I’m not using my Canadian sim. Today they sent me a message that they are sorry to see me go. They sent me a email about the I can sign up for 15 gb for 40 plan. Not sure about how I go ab...
Outgoing text messages showing up as original Public Mobile number
Hello,When I switched to Public Mobile, after I got my SIM card I got a temporary number. Then once I confirmed the temp number was working OK and I was happy with the cell reception and performance, I ported my real phone # to Public Mobile. While...
Resolved! Sim Card with 20 digits
I have a Virgin account and plan to sign up with public phone and port my current phone#. It appears that my current SIM card has 20 digits and PM requires max.19 digits. Does anybody have experience with this kind of situation and have a suggestion ...
Resolved! Plans
I have the $15/month plan for my iPhone and I can not send pictures without data it seems, even though the plan includes "Free Picture Messaging". I have tried turning on the data on the phone after I ran out of it, but I can't send any pictures at a...
VoLTE and US roaming
My wife is travelling to the US and we're going to buy the US roaming add-on. I see all the warnings regarding the turning down of some 3G networks and I'm wondering how VoLTE fits into all of this. If it improves service in the US then how do we ens...
Can anyone explain this data use?
My wife is using data in the middle of the night when she's fast asleep and the phone is connected to wifi. If I look at the usage history I see amounts like 68.45MB used at 12.03 AM on 3 April. What is happening? There are other data usage on other ...
Resolved! Can you purchase a US roaming add-on in advance of travel?
I suspect the answer is no and the 15 day countdown starts immediately upon purchase. If this is the case then why oh why doesn't the web page make this clear? It would be nice for anyone's peace of mind to be able to purchase the add-on well before ...
6um1 error on toll free or specific long distance lines
Long distance calls to individuals seem to be working but I can't seem to call some toll free lines I've been trying. 6um1 every time.
Resolved! Account hold
My phone was stolen and I can't get into my account without it. How can I put a hold on my account until I can get my number transferred to a new sim card?
