Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How I can found my email address I used when I get my number?
Hello, Every time I try to enter a new credit card, it just says "Oops! Something went wrong, please try again later." I tried clearing cache, etc, but doesn't appear to be a browser issue. Yes, I am using the correct credit card number, expiry date,...
@J_PM 1. Almost 3 in a row. This one a test to see if new lower price plans are appealing?2. Is it 5 x $5 or 6 x $5?3. Last one had a lot of anomalies/disconnects!若4. The 6 month phrase....what is that covering/preventing......or is there a typo err...
Hi,I am public mobile client of having phone # 2*********9 and 2*********4.I not interested to continue with the public mobile services any more. Would you pl. cancel the service and mail me the outstanding balance. Thanks, Jahangir Edited by Shawn...
I tried buying a sim card online. The page says" zip code does not match billing address". My bank account was charged.
My phone plan is on another email and i'm unable to sign into that account to change the phone plan
My phone was lost. The person who brought it back to me seemed to have changed the sim to match it to their own telephone number. As Such, I was receiving and sending texts, but no phone calls. To make a long story short, they did not get back to me ...
Hii cannot update my payment method, i get the messageOops! Something went wrong, please try again later.
I paid for a USA Roaming bundle (talk, text and data 250) , have the receipt, but NO ADDON is on my phone ! Why !?!?!!? I have available funds , the add on should be IMMEDIATE … why isn’t it ? Disappointed
I do I check my activation code
I cannot receive picture or video by text message, currently I have $13 plan. Everyone have the same?
I can`t use my phone as I keep getting a message that my account has been closed due to lack of payment or so it seems. That is nonsense as I have auto payment and, when I checked my balance, found that I have $3 still in credit. Every time I log in ...
Hi, How can I make Public Mobile payments every month automatically? Thanks
I referred one friend before September 30 and until now both my friend and I did not receive the 5 credits for this month, I have checked my next bill payment, and there are no 5 dollars rewards. what can I do right now?
Why are there no human beings in this company that can actually help me like I do Not want to chat online give me a phone number for customer service
why did my plan not renew ?? I have been on pre-authorized payment ...
Hello Community,I have a basic plan with 100 minutes Canada-wide, unlimited international text, and 250 MB of data, however, my plan only works every other time since I came back from vacation and put back my public mobile SIM card. During this trip,...
I am looking to upgrade my phone to a Samsung s22. I have an s9 right now. If I buy an unlocked version online, do I also need a new SIM card?
Hi - my plan renewed today (90 day plan). I want to change to the newly discounted 40/month 5gb 4g plan (30 days). How do I do this? My only option online is to do it in January. They're the same price/month. Thanks
Hi, Can we port public mobile to other network and can we change it to pre-paid to post-paid in any other network.
Hello Community! Public Mobile newbie here...I purchased a US Roaming 10-day unlimited talk, unlimited text, 250MB data plan on 10 October or so. I traveled from Vancouver down to Seattle on 12 Oct. Once across the border I enabled "data roaming" on ...
Hello,I need help accessing the online account. Keep getting the error " Exceeded max login attempts". I tried resetting the password and even after doing that got the same error. Thank you
I ran out of Data. What is the best plan for me based on recent usuage. i would loke tomspeak to a loyalty service staff
How do I set up a new accountDo I have to get sim activate it and then I chose plan and set up an account?
Hi there, My wife and I are using the same $15 plan with Public Mobile. When calling each other, will our plan use our outgoing phone call minutes? When both parties are Public Mobile customers do they get unlimited outgoing calls without using ther...
Hi guys, I've been getting a lot of errors when accessing my account on the Public Mobile site. It often says this page can't be found. Is anyone getting these too?
I registered with Public last night. Inserted new Sim card ordered through public and it is not being recognized. I checked the number inserted at registration and it's correct. I restarted my phone. I removed the sim card and reinserted and rest...
Hi, I have reached 75% of my monthly plan usage for data. However, when I log in to Public Mobile self serve, it seems to show that I have add-on data usage available. I didn't buy any add-on data usage this month. So, is this from a previous month? ...
I want to change my payment to my bank account from my credit card to avaoid extra charges. AlsoI am seeing charges for outgoing calls on my account. the 587 area code. What is this?
Hi there I am having trouble signing in, And the system will not let me change my password. Can you help me please? thx. kh
