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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

keep phone number for 1 year

do you have any plan to keep the phone number for 1 year?

I just posted a ticket am I eligible for live chat

Data Add On

Hi all, I purchased a 1GB add on since my plan had used all of it's data. Didn't end up using this data, so it rolled over. I now have capped out my data again this month but my additional data add on won't allow me to use this data now (says 0% used...

Resolved! Internet

Does anyone know if public mobile has internet or a internet package?

Resolved! Account balances

I joined PM on August 25,and they took 2 payments from my credit card, and my account says it is 0 .Why is that?

Resolved! Friend referral

I am trying to use my friend friend referral code but when I am ordering the sim there is no place for me to put it there. Like there is no spot that says friend referral. It goes straight to payment. Please help me out for this.

Resolved! cannot reset password after referenced account was canceled

The account I used for second phone referral was canceled.Now i cannot log into second phone at all... If I cant get in today, might as well move to other provider before I move 4 people to get referral bonuses.

The competition, Telus, somewhat of an unfair offer for mobility service.

Resolved! Wrong email address

I need help, when I registered I think I put the wrong email address, now I can't change my plan!! Please help me!!

Resolved! Help! Sorry, we didn’t find what you were looking for.

My wife is in the US and I bought the 10 day $20 roaming package which worked well. It expired yesterday and I bought another 10 day package but it did not apply. I can see the $20 sitting in the account but every time I try to go to the add on page ...

Resolved! Access Account

I have been trying to access my public mobile account to check some things out but when I try to sign in the page is blank and says forbidden in the upper left hand corner.

Upgraded to new plan -- still showing no data available

Quick summary: my daughters can't get internet access in their student apartment until the 11th so I suggested they upgrade their plan to get some extra data in the interim. They both chose "immediate" to upgrade their plan and while one of them has...

Resolved! Questions

If I were to change carriers right now would I be refunded any of the money I just paid on my bill?

Resolved! Changing voicemail name

When someone calls my voicemail the machine introduces me and then says a name I recorded months ago, I want to change the recording, could someone please help?

Resolved! Plan change

Hey my name is ujwal my phone number is xxxx i got the offer $55 plan 20gb internet at 4g speed i choose that plan on my renewal i.e. today on 29 August but what i get $70 20gb at 3g speed that doesn’t gonna make sense I already choose that $55 plan ...

What's wrong with my self serve account?

What is going on with my self serve account? I logged in and unsuspended my account through lost/stolen so I could reactivate before day 90 which is tomorrow August 30th. I checked my bill which showed $35- $5 discount amount owing $30. I have a bala...

Resolved! Reset password not working, still saying incorrect after successful reset

I successfully Reset my password yet when I go to login afterwards it is still saying incorrect after successful reset. Cookies are allowed , using Chrome browser and windows 7.

Resolved! How to reach Customer Service?

Hello, Does anyone have an idea how I can reach to customer service?What type of company is this?

Resolved! online re-activated suspended account didn't work

Hi all, Anyone had experience to re-activate a suspended account through "My Account" online outside of PM network, e.g., not within Canada? More details of my case. I went out of Canada and suspended my number in May. But later I decided to re-activ...

Resolved! Number porting and SIM card issue

Hi there, I recently moved back from Portugal and would like to start a new phone plan. I continued to pay my public mobile account so I could keep my phone number but I lost the SIM card. How can I port my new number over without the SIM card?

Resolved! Posting for rebates on monthly plans

After reading, did I understand clearly that by posting/answering questions in this community that I can lower my monthly fee? If so, what's the rate, how much can I spam to receive any savings? Probably a loaded question but thanks for the time,

Resolved! iphone, how to receive text(imessage)without wifi or data?

just switched to iphone 6plus, and have no data plan, only got someone's message when i have wifi connection. has no problem receiving from android text. I guess the only problem is from those sending from iphone, thanks

Resolved! Additional data

Can I use promo 12MONTHS2GB to get additional data monthly? I have read it online. If so, where to input?Thanks,

No city Mississauga

Why I couldn’t find city Mississauga? Thanks

Need help in BC but connecting to T-mobile USA what to do?

I am currently in Sooke BC but my phone, wife's phone and both children all on Public Mobile have been told we are roaming in the USA and are connected to T- Mobile. Staying here 4 days and need phone service do not feel we should have to get USA roa...

Resolved! lost phone

lost phone - need to respond to email from Public Mobile but cannot access account online to suspend service. Please help. Thanks.

activation

Resolved! Cancelling multiple accounts under 1 email

I opened 3 accounts under my email for family members. I want to cancel all three but I can only cancel 1. In addition, I have another account that was created incorrectly by the staff at London Drugs under another email. Customer service is horri...

Plan upgrad

Hi, I put in for the new cell plan with 4gb at 4g speeds for $41 and it was supposed to take effect on the next billing cycle which was Aug 18 but when I check my profile it still shows the old plan

Not a question, just a way I have found to get the usage filter to give me what I'm looking for.

The filters are still not working correctly as far as I can tell but I have figured out this.. - Select the date range that you want to look at (say the start of your plan cycle) and leave the usage type to all and apply the filter to get everything....

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