[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Minutes
How do I put minutes on my sons phone
Resolved! I need to check what add on I just purchased, can someone help me with that?
I just purchased add on for US roamingi thought it was 15 days of calls/ textsdoes it mean the rest of my usual plan minutes or unlimited minutes while in US? Because my current Canadian plan has 100 mins and I have used almost half of it already.
Resolved! Phantom phone calls & data usage
My apologies, I am a total newbie to mobile phones. I just got a phone plan this month.I only turn the phone on two days a month; the rest of the time it is totally shut off. My usage history shows there are 5 outgoing phone calls to the same number ...
Resolved! Cancel pre authorized payment
Unable to access My Account
I have signed in to Community, then tried to access my account. The password was not accepted, so I asked to reset the password. Each time I try I receive an error message.
Unable to make outgoing phone calls
I'm unable to make any outgoing phone calls but I can accept calls and its says I have unlimited minutes. Anyone know how to fix this problem?
Shut down Public Mobile's network
Do you know whether Telus will truly shut down Public Mobile's mobile network, I was wondering?
VoLTE
Does anyone know if VoLTE is active in Thunder Bay, Ontario yet?
My cell phone can't call our, and can't receive a call.
My cell phone can't call our, and can't receive a call. I switched my cell phone, still do not work. reset all cell phone setting, still do not work.
Resolved! I can not call out, but I can receive calls in.
For some reason, I can not make a phone call out, but I can receive calls. My data is also working.
Resolved! Add 2nd line
Hi, At present, I have public mobile plan since last 3 years. I am planning to add 2nd line under same account. 1) is it feasible to add 2nd phone line ?2) Is there any promotion or discounts can be added to both lines ? My another question is,1) Wha...
Resolved! Activation Issues
My wife opened an account and thought that the sim card was activated correctly. Apparently the phone number was not transferred, therefore she can call out but incoming calls go straight to voicemail. Adding to the problem, when she opened the accou...
Resend porting request
I successfully went through the porting from PC mobile to PM but I missed the text confirmation to approve the porting. How do I get a new request to resend porting request ?
Resolved! One or more media attachments were removed
Hello,I cannot text a word or pdf document to someone. The recipient receives One or more media attachments were removed. It has something to do with Public Mobile because when I text myself with the attachments I receive the same message. When I tex...
Resolved! Updating my present plan
Hello Community Support, I've been with Public Mobile for a number of years and have the $40/mo plan with 4GB of 4G LTE data support. I've noticed that Public Mobile now provides this same plan price with 15GB of 4G LTE data support. Is there any w...
Resolved! no internet connection on phone
Dear Community,I have internet on laptop but not on phone. I have 760 Canada-wide long distance minutes leftand the original 100 minute Canada-wide talk is used up.Do I need to purchase more Canada-wide talk? If so, how?Thank you,Ellen
Resolved! Enter referral code after activation
I didn't enter my friends referral code during activation. I have it now, can it still be used? How would I do that?
Account Suspended and Not Taking my Credit Card
I have phoned my bank and there is no issues with the credit card, the issue is on Public Mobile's end. Also says my account is deactivated July 2023? It isn't even July yet?
Incoming calls, funky caller id...
Hi all, anybody else getting funky characters in company names for incoming calls? This should read Promutuel, but instead I get : Thanks.
Resolved! Locked myself out. Exceeded chances
I reset my password but I exceeded tries how can I get access to top up?
VoLTE - Phone Supports it, PM Disagrees
I own a Unihertz Titan Pocket, running Android 11. It is fully capable of Voice-over-LTE, and I believe I have enabled it as such. However, I get regular texts from Public Mobile, claiming over and over again that my phone does NOT support VoLTE, and...
Resolved! It sems that my account might no longer be active ... need help please
Hello there,I tried to top up my number (via the 1800number) and the message I get is that they are having trouble finding the number. I was out of town for a bit and I don't know if I missed the topped up date. Can someone please help ...
Resolved! Return from leave
Hi PM Team,I stopped my autopayment in mid-February before proceeding on 1-month leave and upon yesterday (April 3rd), tried to re-activate my account but failed. Can someone look into the situation and assist. Thank you. Caesar Wong
Resolved! Making Long Distance Calls
Hello; i have international long distance minutes but i am unable to make calls to the Caribbean. I receive a message indicating that the call cannot be completed as dialed. Is there a special way to dial out? Regards,MM
pm if you are changing or updating the system ------------------6ut1 msge
please text every onewe are changing the way you call out you need to add (1) in front of all numberi am sure your poor tech guys are pulling there hair out lol
Some of my calls are going straight to voicemail.
I switched to Public two weeks ago and some of my incoming calls are going straight to voicemail. I have tried all the recommendations regarding settings, updates, etc. but I can not resolve the issue.
Resolved! Can't port my TBayTel #
Been testing a Public Mobile sim for a little while and am happy with the coverage for my rural area. When it came time to do the switch over the Public Mobile 'system' told me my # couldn't be ported, which was also confirmed in a private message to...
Resolved! outbound call msg 6ut1 the number msg
says this number is not in service all outbound calls airplane mode offinbound is fine i have data acct is active taken the sim card out and put back inHELP!
Resolved! Can’t receive SMS or make calls
I can’t receive text messages or receive or make calls. When receiving calls the caller says that I don’t have a US add-on, I live in Canada and the person trying to call me lives in Canada. When I try to make a call it says Public Mobile here, the c...
Resolved! Upgrading to a plan
Hi folks, I've been with PM for a few years and have $11 monthly reward (Refer a friend, Autopayment, Loyalty).I'm currently on $40 monthly plan but get only 3GB Data. They currently advertise $40 plan with 15GB data included. Question: if I switch,...
