transfer number request from virgin mobile. They cancelled the request. Please send another request

[gjosnoeks]

 @ Moderator_Team1 virgin mobile has cancelled your request to transfer my mobile phone number. Please send another request

edited by computergeek541: Moderator_Team1 isn't a moderator

[HALIMACS]

@gjosnoeks 

Bear in mind that the username you have tagged IS NOT affiliated with any Public Mobile staff.

Only username CS_Agent and users with the small PM moniker after their usernames are PM staff.  

Now, to be certain, are you moving HERE, or moving THERE?

To re-initiate the port, try this link and let them know what you need to do:

https://urlshortner.tiia.ai/Lc9xk8

[softech]

@gjosnoeks 

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  

however, do you need to confirm why Virigin cancelled your request?  I think you should sort it out before you call the porting team