Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
When I'm in the US using the Public Mobile roaming package, can Americans text and call me without being billed an international call/text? Like, does the roaming package get me a domestic-like phone number for Americans, or only the ability for me t...
Those traveling to the US and are considering using the US roaming add-ons should be mindful that AT&T is sunsetting their 3G network on February 2022. https://www.att.com/support/article/wireless/KM1324171 T-Mobile is not too far behind with retir...
Hi, I'm receiving this error, and haven't had any issues before with my auto-pay so I don't understand why this is happening? Unable to Process TransactionSorry, your credit card was declined by your card provider, so this purchase could not be compl...
Hi all, I'm new to Public Mobile and looking for a new service to buy. I'm looking into purchasing the Samsung Galaxy S22+ and was wondering does Public Mobile service work for the phone. I looked at their phone completability and seems they haven't...
Hi, I went to the strore and the guy activate my account, but after I was not able to login. I achieve talking to someone and she changed my password but I am still not able to login. Not able to reset my password (it says my account is desactivated)...
Locked out of account. Wont allow me to reset password
Hello all.I successfully transferred my first number in from a Telus account. When trying to activate a second SIM card and transfer my wife's number over (same Telus account) I get error code 821. Can I transfer in a second number? What am I doing w...
Hello, I have transferred my number from another provider on Sunday February 6th, so more than a week ago, and I am still not receiving verification code texts. For the time being I have worked around this but I really need to be able to receive them...
I've successfully purchased a 1000 US long distance minutes add-on (confirmed on account). I have roaming turned on, as well as cell data for my Phone app. I've powered phone on/off several times. Am unable to make a call (to US or Canada) , I am c...
Hi I transferred my SIM card to Pixel 5 phone, but I get an error message saying mobile network unavailable!what do I need to do.
Good evening, I’ve previously purchased voucher codes from Recharge.com without any issues, was able to enter the code into Public Mobile’s site and all was fine. However recently I purchased two codes and both codes were longer than 12 digits (in f...
tried troubleshooting but no luck
HiI mistakenly purchased a us talk and text add on yesterday, and I need a refund.Thanks!
Trying to reset password. Security question is not visible so, I cannot answer the question and reset password. Can someone help?
Cant transfer daughter account from Bell to public.
I'm in the US and want to add a Plan but forgot my password and can't log in.
You are not accepting my payment voucher.
From new points websites, my rewards shows I have a refer a friend $5, but from This Pay cycle line was showed include 8 numbers,can someone explain why I only got $5 not $8?thanks
Multiple threats said to be on my cellphone and advice to download software free for 7 days - all I need is my credit card lol WHAT'S BEST way to clean my phone?
New cell phone user here. Waiting for 3 to 5 days to have my landline number ported over (didn't realize I should have taken a temporary phone number). How will I know when my cell phone works? I keep trying it but nothing. Will I get an email w...
You charged me two times in feburary
Good Afternoon, hope all is well. I would like to top up my account. Can you kindly assist me? ❤
This is a first for me to see....when did CSA's start accepting solutions for customers? It just seems to be out of place for employees to be choosing solutions that previously to the best of my knowledge only customers have done in the past? Either ...
I opened my Public Mobile Account on February 2, 2022 in London Drugs in Cloverdale B.C. the clerk ran into problems activating the account and had to contact Public Mobile directly and because of a error on the first activation try, I was billed tw...
When does the SIM card go off sale? I see it's is 50% off now but for how long?
I have an old iPhone that I had previously used with Public. My mom is going to use it and she already has a public account. How to I unlock the iPhone so she can use with her Public sim. Thanks
my unlocked phone is not listed in the compatibility list. Before I sign up I would like to know if my current phone is compatible on your network. its a Blackview BL6000 Pro.
I tried to renew my monthly but still suspended i paid the amount due there's even available credit enough to pay my monthly bill but everytime I try get help they say I have only 10 credit I wonder why??
Hi, I would like to port my number which is currently with bell and move it to public mobile. can you please let me know procedure to move over. Thanks
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