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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Using my service with a ZTE WF721

Our land line is a ZTE WF721 on the $15 plan plus $5 500 minute add ons when needed. I have 2 question and an observation. Observation. We get a beep or two while talking and assume that is some one calling. Once call is completed we can see who it ...

Resolved! US roaming

I registered for the us roaming package and used 75% of it the first day. It’s a ten day package, does it reset daily or do I have to add more funds each day. Thanks

Resolved! Phone calls don’t work

Hi I’ve done everything it says to do, the 3G network is working but when someone calls my number it doesn’t go thru??

Resolved! Activating SIM card failed

while activating sim card and transfering telus number to public mobile following your online steps, it showsActivating your SIM card Oops! Looks like something went wrong when activating your account.Please start a conversation with our virtual assi...

Resolved! Old phone plan expired

Joining Public mobile, want to keep my old number. Old phone plan ended less than 12 hours ago, can I still use that phone number? Can not use the old plan for texting.

Resolved! Locked out and already paid

Hello! On April 1st my account stopped working due to Autopay not making the payment, which has happened before, so we used *611 to pay with a credit card. Usually that fixes the problem, but then the Public Mobile robot said that we hadn't paid for ...

Resolved! 2nd gig roaming not working

I purchased an additional gig of USA roaming but it is not working. Help seems to indicate that I need an agent to activate it. I got a message from someone but there is no way to reply. Please activate my 2nd gig. xxxxxxxxxxxxxxx. I already p...

My number is being reused

I discovered my number is being used by an Amazon user. How could this be possible? In Amazon they told me it could be because my number is being reused

Resolved! 196 Outgoing calls to 647-580-4001

Got lots of calls this morning. Picked one call - the caller asked why I called him from this number. Then I checked the usage and found there are lots of outgoing calls to 6475804001. I searched online and found public mobile had the same issue befo...

Emails

Resolved! Charge Statements

Hi I have recently joined Public Mobile a month ago, and I was wondering when I checked my statements I got charged 11 times on March 13, 2022. Why is that?

Resolved! double charge in credit card

Hi,I need help to understand my auto pay. Last April 3rd, my credit card was charged twice for same amount of $19.95. My plan is $25 but after rewards I just usually just pay about $19.Thank you. Sincerely, Rhea

Resolved! Pre-authorized payment

Could you please remove my pre-authorized payment from my account?Thanks

I paid and I also tried everything what the bot told me and nothing work

I tried everything what the bot told me , I only have bars of the network for 2 minutes and then no connection at all. I check my account and I haven’t used my data. Need help thanks

Resolved! Public didn't send a port request

Hi, I switched a few days ago to Public from Roger's. I haven't received any contact from Roger's to authorize a port transfer so I can keep my old number. So I was hoping someone could help me get in touch with Public so they can send a port request...

Iphone 6s doesn‘t work

Can only make phone calls, but no incoming phone calls or text messages in and out

Resolved! US Roaming - Unlimited Talk not activating.

Hi,I purchased US unlimited talk and the add on is listed on my online account but I'm getting "No Service".I restarted my phone and off data roaming turned on in my iphone.Is there something I can do to get it to activate?I am already in the states....

Resolved! HELP!!!!

I need help with my password/security questions. I forgot them and need help changing them.

Data

Hi....my data stopped working about a week ago, my payment cycle is today April 9th but still no data???

Resolved! Self help email address

I have 2 SIM card. Can I combine my email addresses into 1?

Payé 2 fois mois avril 2022

Voice mail system speed

I was trying to adjust my vmail notification messages (and I succeeded even though some were at weird places through menus, particularly how to get rid of 'your name' message) but when listening to spam and other left messages I came across some thin...

Resolved! new activation

flash sale.I have on hand a pm sim card, can I still eligible for the 2gb added if I activate it

Resolved! Lost sim

I need help please. I lost my sim and I don't have an account created .If I try to create an account now a code is sent to my lost sim. How can I replace my sim?

I don't get incoming calls

Most of my incoming calls seem to go to voicemail and do not ring at all. I did look this up and tried switching my sim card into an older phone then back into my current phone, it did not seem to make a difference. I really need my incoming to be wo...

Resolved! 2GB One-Time Data Bonus Not Working

Hello, I have a $15/mo plan with autopay, so 250 GB of data per month. I also have a one-time data bonus of 2GB. This month I burned all of my regular 250 GB of data, but instead of consuming data from my one-time data bonus, data just stopped on my ...

Resolved! following up the reference number

how I can track and follow up my reference number for refund?

Resolved! Does it cost money to accept international calls?

If an Australian number were to call me, is it free to pick up? Im on the $25/month plan. Thanks

Resolved! Declined payment

Hey guys, I am trying to pay my phone bill but they won’t accept by card, they say that my bank is the problem but I went and they said everything was fine on their end, they have no reason to block my card or anything. I tried to register the card ...

Call cannot be made

Hi, I just bought a public Sim and prepaid $40 card, did activation but unfortunately not able to make any calls

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