Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! credit card

I would like to know what are the procedures to be able to give a new credit card number to pay my account...I am being sent to my account but cannot access it not remembering my password ..even after one try I am being written that I have to contac...

Resolved! Need to talk to a customer service agent

Resolved! How to change my SIM without having access of my email or phone number

My phone was stolen so I need to change SIM I can't get in to my email or my cell number

Resolved! I would like to change my monthly voucher payment to auto payment

Resolved! How do I change the credit card on my auto pay. My current card is expiring

How do I change the credit card on my auto pay. My current card is expiring & I need to get this done ASAP.I see no way to do this.Please helpMarios

has anyone got help here really?

Apps Not Working or Updating

Most of my apps including google play store are not working. It says I'm offline even though the wifi is connected. How do I fix this?

explanation

I do not understand that within 2 weeks I have used all my plan. I made 2 phone calls to my house, in the same city. I would like to understand what I am doing wrong. I do the same thing every month and I never ran out of minutes before. Please help.

Personalized voicemail for forwarded calls

Hi! I currently work from home 70% of the time and our business phone is forwarded to my personal cell. I've recently learned that when the call is not picked up, clients are hearing my personal cell voicemail instead of our work voicemail. Is it pos...

Resolved! 2GB bonus

I got my $25 plan yesterday, but the “ 12MONTH2GB” code didn’t work.

Resolved! Chinese Unlocked Phone Recommendation

Which specific Chinese unlocked phone brand / specific model works well with Public mobile in terms of calling and texting reception? data reception? (brands/models with minimal to no issues at all) I was looking to get a Poco F3 but I've read a few ...

Resolved! Login issue

My husband recently started an account with Public Mobile and registered an online account which he cannot get into. We have tried to do the chat line and keep getting automated bots which is getting us nowhere. We have cleared our cache and cookies ...

what is update (2/2)

Port Trouble Shooting

Hello, I bought SIM on Tuesday (2 days ago) but I still cannot receive any incoming phone call. Also no any text inbound outbound. Port from BELL to Public Mobile is not working. Could you kindly help?

"Plan expired" despite an autopayment yesterday

Payment went through, can see it on my CC statement. However, still got a text that my card was declined. Today my data and texting haven't been working *even though I've paid.* I haven't checked but I doubt calling is working either. My texts don't ...

help

Resolved! I cant get into my account to update my new credit card number

in order to update my cr

unable to make or receive phone calls

I am unable to make or receive phone calls. When people call me they either get "call failed" or it goes directly to my voicemail. My account is in good standing. I have tried rebooting my phone.

cancel add on

Today I purchased a US add-on thinking it would be triggered once I enter the US. Turns out that is not the case and it starts today but I leave on Monday. How can I cancel and refund this add-on?

Resolved! User name unknown

Bought a subscription yesterday. Unable to log in because user name is unknown. How can it be reset or found out?

Resolved! I had an epiphany... re: I am adding a 3rd issue - 2 major issues with service

Hello Friends, as I was thinking about the issues I am having I remembered I started having issues when I came back to Canada, and when I brought them to the attention to my provider in USA they mentioned my device does not work on their global netwo...

Internet service

I'm not getting any internet service. Don't know if because I have to keep adding internet last couple weeks

Service in the Sudbury, Ontario Area

Just wo wondering if anyone else in the Sudbury, Ontario area (particularly North of Sudbury on the highway 144 corridor) is having issues this morning? My phones show "not registered " this morning. Thanks.

Resolved! Keep number but de-activate account while abroad

Hi there, I'm now living in another country from June to October. I'd like to stop payments to my account as I cannot use this number abroad, plus it would be too costly for roaming. I understand if I stop payments, my account will be disabled and af...

Resolved! What is the most cost effective US roaming add-on?

I’ll be in the US for just under 2 weeks and am wondering how this works and what the best option is.

Resolved! calls

my phone isn’t receiving incoming calls and texts

Resolved! Phone

I transferred public mobile SIM cards over to phones before I got text messages from Bell. bell is saying I need public mobile to send two new notification text from public mobile becaus they expire in 90 mins. How do I do I get two new notification...