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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can’t access account

I setup public mobile for my daughter and now we can’t access her account. Her email is xxxxxxxxxx @icloud.com. We want to upgrade her plan but can’t access it. Please help. Can you search her account by her phone number? Edit by Dunkman: removed per...

Re: Service Suspended but cannot make a payment because "account has enough balance"

I have same problem but solution if calling *611 to make a payment due not work as it's asking me for a 4 digit pin which I don't have.

Data add on

I added an extra gig of data almost 2 hours ago and it still hasn’t taken effect!

Resolved! Spam calls from 7 digit numbers

Hello everyone,I have a bit of an issue. Out of the blue I have started getting spam calls from random 7 digit numbers, I don't have time to pick the calls up they just ring for a couple seconds then hang up. This started today and has gotten really ...

Change my Self Serve Info

I’ve been trying to reach your moderators for almost a month now to change my email so I can activate my SIM card. I’ve emailed 4x. I need to change my email because I deactivated it over a year ago.

Resolved! Referral amount changed to 1 instead of 2

I have referred 2 persons and I suppose to receive $2 each month discount. Last month in my account referral count showed for 2 persons now it’s changed to 1 person. it’s buzzard.can anyone help please I do have message from public mobile as well “C...

Resolved! I am not receiving my auto pay discount. Member for 6 months. How to activate this discount. Thanks

Motorola REVVLRY+ cell phone

Motorola REVVLRY+ cell phone - carrier Public Mobile I bought a new cell phone the one listed above. Problem: When I make phone calls I can hear the other person on the line perfect. The other person is telling me that I am cutting out, muffled, sou...

Resolved! Plz Need Help, trying to port a Telus Landine

Hey Everyone, Plz, I need help. I created a brand new account last night at 17:00. And tried to port a Telus landline number. The Telus account is in good standing, but it has internet and TV cable plans attached to it. When I was creating the new P...

Resolved! How to apply a voucher to someone else's account?

I assist a technology challenged friend with their monthly payments. The don't have access to their self-serve, as writing down their login details for them wasnt enough. I was to remember them myself. Anyways, I bought a couple vouchers and I need...

Resolved! Does anyone know if I can get a free SIM and also if you can choose your own phone number?

I'm after a particular number. Thanks.

Resolved! Locked out of account

Just signed up with Public Mobile. Created an account. Wrote down username and password. Tried to sign in 3 times. Locked out of account. Told to contact Public Mobile for help. Simon doesn't have that option anywhere. Don"t know what to do next.sabe...

Resolved! Usage dates??

We are currently on vacation for 2 weeks (last 2 weeks of July). The week prior to my billing date (17th) I increased our plans for more data while on vacation which it does show online. I cannot find anywhere our actual "usage dates", is it the 1st ...

Resolved! Service cut off early before usual Autopay date

I've had my autopay running for several months now without a problem. Yesterday (the 19th) my service was cut off, stating a 'late payment'... but autopay is set up to pay on the 21st of every month But I have autopay set up. Why is this suddenly an ...

forgot email and password for account

Resolved! forgot email and password for account

phone # xxxxxxxxxxxxis it possible to change the email for another email edited by computetgeek541: phone number removed

Resolved! Canceling my contract

I want to cancel a phone contract that I have. The problem is that I dont have any access to an account to do so.

[Help] Not Recieving Texts

Just ported my number successfully. I am able to make calls, send texts (the other person gets them) but when they reply I don't get them. As such how can I resolve the fact that I am not receiving texts? Device: Android Samsung S9

Data issue

Just added an extra GB as I have used all data with my plan for this month. I added money to my account then went back to the add ons and confirmed the extra GB which is showing on my account now. I tried resetting my phone, network settings and rest...

Resolved! Porting a Mobile Telus number over to Public Mobile

Is there a guide or instructions for how to start and complete this process?

Not getting phone calls/texts

I switched my phone plan from Freedom Mobile to Public Mobile a few weeks ago. Since then, I've had people telling me they are trying to reach me via text/phone call and I haven't received any of them. I've made sure my phone isn't on do not disturb ...

Resolved! US text add-on not available?

Hi all! I recently travelled to the US. I purchased a 10-day unlimited text add-on the day we left. I received a notice that it would be expiring today, and we'll be here for another 20+ days, so I've logged in to buy the same add-on... and it isn't ...

Got 3 text messages at 2:26am, what happened?

I was surprised i didn't get replies yesterday, got 3 text messages at once from 3 different people. I am curious when they were sent (not replying yet as people may still be sleeping/getting ready for work) and is this going to keep happening?

Re: double payment

Im i was charge 4 time my payement. I just wont my money back on my card please it's 150$ Thanks

I can't reactivate my service

I returned to my country and suspended my service 2 months ago. Now I'm going back to Canada and want to reactivate my service but I cannot do it. I cannot submit the amount due. I'll be in Canada on Wednesday morning. Can you guys help me about this...

Re: Top Contributors - June 2021

Congratulations fellow members!Quite the soap opera this month and I missed it all while on vacation. Great work everyone! I see I managed earn a reward for June but its not in my account? I see @LurganIeUk suffered the same fate. Can you tell anothe...

Resolved! International trip

I’m heading to the UK soon for a couple weeks is there an add on for international use for calling back to CanadaThanks

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