What's the area code* you are trying to dial? We can try test calling a random number in the area code to see if it goes thru? Many countries will have a small segment of phone numbers from specific area codes or exchanges that will not complete because the provider of those numbers does not have access agreement with pm/telus.
* the first 4 or 7 digits after "39" would be helpful.
@hTideGnow- lol Lots of area codes that have a leading zero. As I said, "the leading zero". Singular.
As I often ask...did you try any? I did. I tried the restaurant first without the leading zero and it rang through. I tried with the leading zero and got an 8UV1. Not even the Public recording that I usually get.
Which plan are you on? Any chance, the $15.00 plan? If so, might you have possibly used up your 100 outgoing calling minutes during any cycle, after which the outgoing calling would draw upon from your Holiday bonus allotment.
It's a possibility for those who make regular outgoing calls on the $15.00 plan.
I attempted to call a restaurant near Florence. I did not get the Public recording saying I couldn't. It rang. I didn't let it complete. I have the freebie add-ons.
I'm thankful for free things from my provider. Free things are never a joke.
Adding - looking at lists of area codes in Italy I see lots of leading zeros. Drop the leading zero.
Adding more - I did not see the response below as I wrote the above.
@hTideGnow- I don't think that's correct.
I know how to call by using 011 and the 39 etc. the call just win't go through and yes I did reboot my phone and left it turned off for a couple of minutes still no luck. Thinking these bonus minutes that were given to me are a joke.