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Data not working on iphone and calls going to voicemail

shakti
Good Citizen / Bon Citoyen

hi 

i am using iphone 13 data is not working for me and some calls going directly to voicemail.

 

my plan is active as per self service.

 

please advise 

 

thanks in advance 

 

 

 

3 REPLIES 3

BKNS27
Mayor / Maire

@shakti 

There also seems to be cellular issues with older iOS so check to see if your phone is on iOS 16.4.1.

Handy1
Mayor / Maire

@shakti  After trying as @softech  mentioned also check to see that you have data left like this 

simply try refreshing the page when logged in

Handy1_0-1681763488741.png

 

For most up to date account info

softech
Oracle
Oracle

@shakti does data ever work on this iPhone ??

 

 start with updating the Carrier profile

 

Try changing the network type back to 4G ( do not leave it with 5G).  if 4G does not work, change it to 3G and test 

 

if still does not work, click Reset All Networks , then make sure network type is 4G and not 5G after the reser

 

 

 

Add: 

Update Carrier Profile

  1. Make sure that your device is connected to Wi-Fi or a cellular network.
  2. Tap Settings > General > About.
  3. Follow the onscreen instructions to install your carrier update.

 

Change Neteork type 

Touch Cellular. Touch Cellular Data Options. Touch Cellular Data Options. Touch Enable 4G to use the 4G network

 

 

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