[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Need help with: Canada Us $65 ($50 on 90 day sub) plan
My monthly renewal date is October 11 and I want to switch the Canada Us plan 90 day subscription ($50 a month instead of $65). I see it says ends October 9th do I have to do the plan "change now" since my renewal date is October 11?Or selecting "cha...
I was not prompted to install my eSIM
Hi neighbors! I was trying to setup my initial subscription by installing the app and going through the initial subscription process. I was not prompted to install an eSIM, and now the app says to contact support. I can not do anything from the websi...
autopay
autopay is not working as I have new visa card
WiFi calling
How do I add WiFi calling to my account
roaming in EU
Hi everyone, I had to travel outside of Canada and was surprised to find out that my public mobile number is not able to catch any network in roaming mode in EU, is there any way to resolve this issue as I'd love to see my OTP messages coming? in add...
login
im having trouble logging in on website as well as mobile app
Impossible to install esim
Hello, the installation of my esim doesn’t work. My cell supports esim, I did all the updates, I resetted the network setting and the qr code or the manual installation still doesn’t work. I’m not getting any answer from the ticket. Is there anyone ...
transferring number from other carrier
i just subscribed Public mobile plan and tried to transfer my previous number from Freedom Mobile.but when i go to my account and try 'transfer phone number' section and type my previous number it shows "Phone number not eligible for port"what is hap...
Suspended service
I am unable to use cc to make payment but have 48.00 on my acct and i am trying to use that but no luck. Any help would be appreciated
Resolved! Data service is abnormal
This early morning, I got a 611 phone message stating I have used 75% of my data. But today, Oct 9, is the only the first day of current month plan. How comes I have used 75% of the data? I checked my account, the data usage is only 7.69MB.
Resolved! Your service is on hold
When I log in my account today, I found message on the top of the page: "your service is on hold" , expiration date is today. I am not sure what it means. Today is pay due day. I pay the service by a registered credit card. I assume the "service on h...
Apple advised that my nee iPhone 15 Pro Max will be shipped October 31
Hello, Neighbors.when the new iPhone 15 Pro Max arrives at my door from Apple.... do you recommend that i first finish setup and transfer of iCloud back to the new phone before inserting the Nano Sim from the iPhone X or insert the nanoSim to the ne...
Can't get any support
Hello, Just signed up. ( I've actually been a customer in the past) my sim card is not properly activating and I have tried multiple times to contact PM support but I keep getting error codes. So if a Customer Service Rep could please contact me to ...
Sorry for this stupid question
Hi neighborsthe answer seems obvious although a little clarification won't hurt as there have been times when the assumption based on the obvious is wrong i was browsing the different plans to see if there is something worth changing plans tocame ...
Automatically renewed
Hello, is it possible to get a refund, as my subscription got automatically renewed even though I won’t be using it because I’m not in Canada!
Subscription will not activate after payment.
I am a new subscriber. I have paid for my 90 day subscription. I started the activation process up to trying to transfer my number but now cannot get past the “Subscription not activated” page. It makes me log in again to leave a ticket but then I...
Do 1-890 and other toll free calls to the U. S. A. Count?
Hello friendly neighborhood smart and kind people.i pray you're all doing well.i recently called 1-800- MY-APPLE to get resolution to my locked APPLE ID.since it was a toll-free number, I thought it wouldn't count towards my minutes with my Public Mo...
Resolved! Changing plan mid-way cycle
So my current billing cycle is August 24 - November 22, so my next bill isn't until November 22. I want to switch my plan tomorrow because one of the promos ends tomorrow (Canada-US 60GB plan). If I change my plan to start tomorrow isntead of renew a...
PM number's name not mine,
Just get the number first day, the team said owner not under my name. When try to log in, they ask me active another number. What a hell, I already have the number. what shall I do? The number link to my e.mail but not match the one on their file....
What is this. Thank you
My son is able to go online but he is out of data. What does the unlimited part mean.
$15 plan unlimited incoming minutes?
Does the $15 plan include unlimited incoming minutes still?
Resolved! International text and picture messaging?
The description for our 30 gb, 5G plan states unlimited data, Canada wide talk and text, and international text and picture messaging. Based on this would I be correct that we could text and send photos from Mexico without any data add on plan, or wo...
Resolved! long distance call
Tonight I dialled a S Carolina Number from Toronto, and I received a message saying this call may incur long distance charges, but I have the $50 package with unlimited minutes between Canada and the USA, is this message standard?
Resolved! New phone same SIM
Can I use the SIM from my Samsung Galaxy 9S in my new Samsung A14?
Resolved! new sim card
i want to activate my sim card
Resolved! My Husband has forgotten his email login
Me and my husband both have public mobile accounts. He was able to reset his password using his mobile phone, but has completely forgotten his email. His phone is currently not working any time someone calls him they get the message "sorry the call c...
Cannot access account
When I change the password Public Mobile says it does not match
Resolved! 5gb
is there a 5gb option? there used to be one but i don't seem to find it anymore
Resolved! Public point reward
Hi need help with my public points. There is no redemtion option showing. I have 62+ points and wants to reedeem it but no option shows up just "No Activity" message showing up. Thank you
Resolved! Activating account
Can I talk to Alex again. Our last session timed out
