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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 54577 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 62472 Views
  • 186 replies
  • 32 Bravos

Resolved! retrieved phone number

Got a question? Have a friend and she lost her cellphone, She got a new sim card and a phone, want to know how can she retrieve her phone number, what she needs to do? 

Beth27 by • Good Citizen / Bon Citoyen
  • 635 Views
  • 2 replies
  • 0 Bravos

Resolved! Payment

I’ve recently bought a Sim card and $100 worth of vouchers from my local store to hopefully set up my account at home. I’ve had nothing but complications. I do not even get the option to using a voucher to create my account. Is there a toll free numb...

BentleyL by • Great Neighbour / Super Voisin
  • 1222 Views
  • 6 replies
  • 0 Bravos

Resolved! Is there something wrong with the data?

I have my data on but can’t send photo texts & I can’t look up anything on the internet on my phone.  My friend also is with Public Mobile & is having the same problem. He said his data hasn’t worked since Wednesday (Apr 12) afternoon. I didn’t notic...

acdcmj by • Good Citizen / Bon Citoyen
  • 940 Views
  • 4 replies
  • 0 Bravos

Resolved! Sign in

I can’t sign in to my account.  When I say I forgot my password, I go through getting a verified code, and then enter the new password twice to ensure it covers all the requirements, then it says there is an error and to try again later.  I have done...

Antoinette by • Great Neighbour / Super Voisin
  • 972 Views
  • 3 replies
  • 0 Bravos

Extra data

I paid for extra data this month, but it's not working. I keep getting a message that I have no more internet access!  Paid $15 for 1G

Thebee4 by • Good Citizen / Bon Citoyen
  • 1001 Views
  • 5 replies
  • 0 Bravos

Resolved! SIM card order NOT received

SIM card ordered March12/23. Not received.  It was to replace my active lost SIM card.on April 10 located store & purchased a replacement card.

ChrisPav by • Great Neighbour / Super Voisin
  • 694 Views
  • 2 replies
  • 0 Bravos

Resolved! "Invalid sim"

Hi All, "Invalid sim" message appeared on my phone after recent ice storm power outage in Quebec. Coincidence or bad luck? Tried multiple tests on mine and other phones. Sim card is invalid. Logged into my account, still active, no outstanding dues. ...

parisax by • Great Neighbour / Super Voisin
  • 891 Views
  • 3 replies
  • 0 Bravos

SIM PIN

Hey I have a new phone but when i put my sim card in it it says i need a sim code to unlock where would I find my code?

mac333 by • Great Neighbour / Super Voisin
  • 1140 Views
  • 8 replies
  • 0 Bravos

Resolved! No Caller ID- Resolved

Hello I just ported a phone from Telus and it can make and receive calls but my caller ID isn't working when I get a call or make a call. Anyone know how to fix this?  Resolution: Patience and powering the iphone off and on again seemed to work.....

tanya1255 by • Great Neighbour / Super Voisin
  • 1270 Views
  • 4 replies
  • 1 Bravos

Resolved! No service provider

Hello, I have recently left Telus and joined public mobile. I made an account and transferred my number over but still cannot get service. I have called Telus to release my number and everything on their end is done and they are even troubled as to w...

NApaleck by • Great Neighbour / Super Voisin
  • 722 Views
  • 2 replies
  • 1 Bravos

Resolved! billing

I was just charged twice for the same monthly payment. how do I go about getting one of them reimbursed? 

scubamatt85 by • Great Neighbour / Super Voisin
  • 623 Views
  • 2 replies
  • 0 Bravos

Resolved! Billing

How can I get into my account to add a credit card. I’m locked out.

Resolved! Unsuccessful phone number transfer

When I went through the activation process Bell said I did not reply in time to transfer my account and cancel with them. They want another request sent to them to transfer my number and cancel with them. So I assume I put my Bell SIM card back in?  ...

MarilynMurphy by • Great Neighbour / Super Voisin
  • 738 Views
  • 3 replies
  • 0 Bravos

Resolved! Unable to update my first name in Account Information Page

I am unable to update my first name Account Information Page. The field allows to type my first name but while savingI am facing below error message"Sorry, we could not reset your account info at this moment. Please try again later." Please help me t...

daulgha by • Great Neighbour / Super Voisin
  • 1103 Views
  • 5 replies
  • 0 Bravos

Resolved! Activating a New Sim Card

Oh boy do I have a problemA couple of weeks I had written about putting an account on hold when my wife lost her phone. Luckily her phone was returned to her, albeit in pieces with a broken sim card. So we ordered a new sim card and phone which arriv...

dnevillebc by • Good Citizen / Bon Citoyen
  • 693 Views
  • 2 replies
  • 0 Bravos

Resolved! Wifi calling

Hopping on my spouse's account here.I am thinking of switching to Public, but I see that no "wifi" calling.Does that mean I would not be able to use my MS TEAMS app to make and receive calls?Or, Whatsapp to do same? 

brucedagsvik by • Great Neighbour / Super Voisin
  • 794 Views
  • 3 replies
  • 0 Bravos

Resolved! Public mobile sim card not letting me update?

I've had this phone for a few months, it was with Verizon. Anyways any5in3 I type my new sim card # in the field and push send, it loads and doesn't change. Wtf! So frustrating.  It doesn't say there is an error or anything either. My plans just wast...

lamberguinixo by • Great Neighbour / Super Voisin
  • 1214 Views
  • 9 replies
  • 0 Bravos

Resolved! Number port issue

I'm a previous Public customer. My old number was ported to my work's corporate Telus plan a year ago. ~85 days ago my corporate plan was cancelled. I'm now trying to re-activate with Public and keep my old phone number, which I understand could be e...

bradholroyd by • Good Citizen / Bon Citoyen
  • 1032 Views
  • 3 replies
  • 0 Bravos

Resolved! Payment

I need  to make a payment to my account but in order to do so I have to type in the CODE that is sent to my EMAIL.  Here is the problem it does not give me time to check the email on my COMPUTER  (I don't have email on my phone) then go back and  typ...

Engel by • Good Citizen / Bon Citoyen
  • 1579 Views
  • 8 replies
  • 0 Bravos

Resolved! to change an email

just activated the account and entered a wrong email would like to change the email 

irene94 by • Great Neighbour / Super Voisin
  • 427 Views
  • 1 replies
  • 0 Bravos

Resolved! Can’t get into my account

Payment was stopped on the credit card for an other phone number, but they seem to stop it for my phone number that I wanted to keep going. Now when I login it needs a second verification I am not receiving text even if I am on Wi-Fi and for some rea...

Silverback by • Great Neighbour / Super Voisin
  • 842 Views
  • 3 replies
  • 0 Bravos

Resolved! My account email

I want to change my email address for my account 

Paaapap by • Great Neighbour / Super Voisin
  • 509 Views
  • 1 replies
  • 0 Bravos

Resolved! Does not save new sim number

Hi,I lost my SIM card, while travelling. I came home to Ottawa and bought a new public mobile SIM card. To activate it I go to Profile->my account info->edit account info->new sim… And then SAVE does not work!Please help !

areguina by • Great Neighbour / Super Voisin
  • 1034 Views
  • 6 replies
  • 0 Bravos

Reactivating an account

My daughter's account somehow got 'deactivated" (although it says online that the 'deactivation date is / was July 2023). We have tried repeatedly to go online and pay the bill and insert new credit card information. All we keep getting is a response...

ARainford1710 by • Great Neighbour / Super Voisin
  • 935 Views
  • 6 replies
  • 0 Bravos

Resolved! public mobile plan

How to check my public mobile plan & change other plane.

Vyas by • Great Neighbour / Super Voisin
  • 728 Views
  • 3 replies
  • 0 Bravos
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