I have questions to ask about my subscription and need to talk to a CS agent asap

[Joseph34]

• have questions to ask about my subscription and need to talk to a CS agent asap

[hairbag1]

@Joseph34 

if you're near the GTA, these guys have the PM sims right now for under $4 and have a local pick up option. If they have to mail it to you ..shipping is free and tres fast. I ordered on Thursday and received it in BC on the next Tuesday.

https://canadiancellsupplies.com/collections/sim-cards/products/multi-sim-card-for-standard-micro-na...

edited...

used to be free...now they seem to have a small shipping fee.

[softech]

@Joseph34 

you can get this sort out quickly without a refund. Just get a sim card locally from Telus/Koodo or online from Amazon.ca. Then message support and ask them to update the sim card for you or you can also update it yourself via My Account 

[dust2dust]

What do you mean "no way to access"? Are you way out in the boonies or something? On a boat? Can you get any cell reception where you are? Click on the Pick up a sim card link down below and see if there's a store near you. Call ahead.

[Joseph34]

No I totally agree, I'm not mad about it l, I don't have the time to wait around for them to mail me a. Physical sim card, I could get one alot faster I should have done a little more research then I did 

[dust2dust]

Nope, not esim compatible. What made you go about trying to use the esim option? I'm not sure that's the responsibility of the company.

[Joseph34]

I'm looking to get in touch with a CS agent to get a refund for my purchase because I'm not happy with this company

[Joseph34]

It's a sonim XP8

[dust2dust]

What's the make and model of the phone? Maybe some pop up is lying.

[Joseph34]

I paid for a phone plan last night and after realize my new phone was not compatible with e sim I have no way to access a physical sim and. Not interested in waiting for one to be mailed to me so I want to be refunded

[softech]

@Joseph34 tell us your question and maybe we can help

or , if you want , open ticket  by direct message

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[dust2dust]

What sort of questions? Maybe us fellow customers can help you. You might even get incorrect information from support. Here, you would get a consensus.