problems with public mobile

[dd2641]

On Wednesday at midday I switch my wife's and my own number from Telus, no service until intervention of cell toy shop staff which finally took affect Thursday evening.

It was suggested to come to the community to seek help with the account PIN #'s which did not work ,I am told is needed for the accounts to work properly.

My credit card has also been charged 3 times in this mess.

We have 2 ticket numbers for these issues, is this the right place to post the ticket numbers for help resolve this.

[BKNS27]

Great! I hope it finally work out for you.

Welcome to PM.

[dd2641]

Thanks to all for helpful advice, I think I am on the right track now.

[BKNS27]

@dd2641 

This is a public community forum so this is not the place to post your ticket numbers.

As others have noted, if you already created 2 tickets. You will just have to wait until a CS_Agent gets back to you so keep your eyes on the envelope icon above.

[softech · Accepted solution]

@dd2641   if the ticket was opened by the cell shop, you won't be able to track it.  I suggest you to open your own ticket.  Please open ticket via direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[dd2641]

Ok, I have not received any private messages, the tickets where started by cell toy shop for me.

Maybe I should start a new ticket for each separate issue.

Thanks for your reply

[will13am]

@dd2641 , if you have successfully initiated a support ticket and have received confirmation private messages, then it is a matter of waiting for support to act on those tickets.  You should monitor private message responses from the CSAs.  This forum is the public forum for members to seek assistance from other members on issues that do not require a support ticket.