Phone Number Transfer.

[morganmac00]

Just started public mobile yesterday. But still don’t have access to my plan. It shows the payment, but I never received a QR code for my eSIM. The support page won’t load, I don’t have a temporary number. I followed the instructions and got the message from my last phone provider that the transfer is complete but nothing seems to be working. 

[hTideGnow]

hi @morganmac00 

sound like you didn't use the PM app to complete the activation.  Did you only use the browser?  If you only using the browser, it will only get to payment step.  What you need to do now is to download Public Mobile app from app store and then continue the rest of the activation.  You need to get to Step 6 to complete

Just in case you cannot login the app or you have other issue, ask PM support agent to help.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage