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thank you so much the 1 855 4public worked! thank you for your help! 

yes but could i please get on the phone with someone

And when we call *611 it says voicemails full and we cant talk to anyone

yep we did everything and we got the voucher at the gas station and its been a full 24 hours

I dont know how to do that could i get help on the phone with someone on how to do that because this is my first time