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Dianerich
Great Neighbour / Super Voisin

I need my account back 

5 REPLIES 5

BorisDoris
Great Citizen / Super Citoyen

@JL9 wrote:

Hi there, if you can fill us in a little more we may be better able to assist you. Is this an old dormant account that is essentially gone or one that you haven't used for the last few weeks or month or 2?


4 hours ago posted ask for help and no follow up. This person does not need any help and you waste time trying to help. So so so so frustrating.

If I had issue I would be here until resolved.

BKNS27
Mayor / Maire

@Dianerich 

How did you lose it?
Did you keep up with your monthly payment?

If you haven’t paid for longer than 90 days…your account will be closed and number lost.

JL9
Mayor / Maire

Hi there, if you can fill us in a little more we may be better able to assist you. Is this an old dormant account that is essentially gone or one that you haven't used for the last few weeks or month or 2?

hTideGnow
Mayor / Maire

Hi @Dianerich is your PM service working now?  when was the last time you made a payment?  if account suspended for over 90 days, then , no, you cannot get back the account or phone number

Meow
Mayor / Maire

OK. What seems to be a problem?

Cannot log in? Forgotten password? Little bit more details will generate proper answer or suggestion what to do.

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