Self-serve and email verification not working | Activate voucher

[uot21]

Hello!

I am trying to activate my voucher; https://selfserve.publicmobile.ca/

How can I activate my voucher !?!?!?!

Can someone help; also I received email verification but if I do password reset; I get no pin.

Please help me!

p.s

it then goes to: https://telusidentity.telus.com/as/authorization.oauth2?response_type=code&client_id=cc26d3b9-3370-4...

it doesn't work!

[BKNS27]

@uot21 

You need to contact a CS_Agent to help activate your SIM with a voucher.

You can private message on the envelope icon above.

Otherwise, you need a credit card or debit card to activate online.

[BKNS27]

@uot21 

You can’t login your account if you haven’t activated your new SIM.

Activate it first if you haven’t yet then you can login to your account.

[softech]

@uot21   check my post about how to activate by voucher

or this link will link it back 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Self-serve-and-email-verification-not-wor...

[Handy1]

@uot21  If your trying to activate a SIM card with a voucher you need supports help for this , unless you have a credit card then support not needed 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[uot21]

BOT; I DO NOT HAVE A SIM CARD ACTIVATED. 

#1 ) FIRST STEP TELL ME HOW TO ACTIVATE MY SIM CARD

#2 ) I NEED TO ADD MY VOUCHER

[uot21]

It's not working the password reset

nothing works public mobile is crap really.. https://myaccount.publicmobile.ca/en/forgot-password

I will just go get a refund

[uot21]

Where is the selfserve login !?

[BKNS27]

@uot21 

This is the link to activate your new SIM but you need a CC or debit:

https://publicmobile.ca/en/on/portal/activation 

Once you activated the SIM, you can enter the voucher in your account but it will remain as credit for your next bill.

[BKNS27]

@uot21 

You can’t activate a new SIM. Only with a CC or debit card.

But other members say that you can activate a new SIM with a voucher by contacting a CS_Agent to help you activate a new SIM.

You can purchase a reloadable CC from any gas station or grocery store:

 

Also you can dial 611 if your account is suspended.

[softech · Accepted solution]

@uot21 

these are the extra steps  to activate by voucher

1. Open ticket with PM support by direct message them:
   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
    **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there
2. PM support reply and ask you for the sim card number, an email address used for the activation (login for My Account).   
   They will activate the account with the sim card.  The account will have status SUSPENDED. 
   PM Support will then sent you the login and password. 
3. Once the account is setup, you can login to My Account and load your voucher to finally activate the service. 

[uot21]

Please give me the step by step instructions:

I have a new sim card; how can I first activate my sim card and the online isn't working; provide me links and step-by-step process!

[uot21]

How do I call 611 if my sim card is not activated !?

[BKNS27]

@uot21 

You can enter the voucher number by dialing 611 on your phone.

The selfserve login is working for me and the 2FA code is sent by email works too.