Network

[foot]

Can't receive or make calls on phone also Can't connect to network 

[softech]

@foot   would be nice if you can test the phone in another area and check if it is a local network issue

If you are unable to go around and test, open ticket with PM support using Chatbot

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@foot  Then I suggest using the link in my last post to have support investigate for you 

[foot]

account is active

[foot]

still nothing i think it is there problem on there end

[Handy1]

@foot  after trying @will13am @and @softech   suggestion , if all else fails you can ask support to investigate 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[softech]

@foot you are an existing customer since 2020?

do you have another phone to test the sim card?

Also, try to change the preferred network to 3G and see if it connects the 3G network

[foot]

Done that 

[will13am]

@foot , does the phone show that there is a SIM card in the phone but there is no network connection?  Have you checked the self serve account to make sure it is in active status?  Has there been a recent software update that might have affected phone functionality.  

[Handy1]

@foot  Can you try SIM card in another device and see it services are working 

Adding also if you sign into self serve is your account active or suspended 

[Handy1]

@foot  Also check 

Outage   map in your area:

https://istheservicedowncanada.com/

[foot]

No

[Handy1]

@foot  try to reboot device 

[Handy1]

@foot  Did you just activate a SIM card ?