NOT REGISTERED ON NETWORK

[Lyanne_Trudel01]

Can't make or receive calls. Phone says emergency calls only and gives the message "not registered on network". I reloaded the SIM, restarted the phone, but still doesn't work.

[Chalupa_Batman]

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@Lyanne_Trudel01 wrote:

Can't make or receive calls. Phone says emergency calls only and gives the message "not registered on network". I reloaded the SIM, restarted the phone, but still doesn't work.

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Hello @Lyanne_Trudel01 

If you're new to Public Mobile, sometimes your old providers information is in the Network Settings of your phone and well, they don't get along with PM's network information. The easy fix? Go into Settings, find Network Settings and just reset them. Then reboot. It's that simple.

If you're already a customer, dial 611 from your phone and confirm your account is up to date. Sometimes a missed payment will cause this. Or log into your account and double check.

[softech]

@Lyanne_Trudel01 is that a new account? Or you are existing customer and just have the issue? 

Do you have another phone to test the sim card?

And did you login My Account and confirm if your account is active or suspended?