01-13-2024 11:14 AM
01-20-2024 03:26 PM
@Kaiky submit ticket with support and ask them to refresh your account see if that helps
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-20-2024 02:50 PM
The number is a new number from public mobile ,just activated it in December online. It was not ported
01-13-2024 02:12 PM
@Kaiky wrote:Yes
improper self solution removed
01-13-2024 11:24 AM - edited 01-13-2024 12:02 PM
@Kaiky Did you just port number in to PM ?? And did you reply YES to the confirmation text to port old providers SIM card in the phone ?? If this is the case I’ll send you the porting team number private message. And they can give status update or re trigger the port request if needed
01-13-2024 11:14 AM
Yes