Purchased the wrong add on

[Ronile]

How do I cancel it?

I can't find how to reach the support agents (human)

Thanks,

Roni

[hTideGnow]

Hi @Ronile 

although PM is prepaid and usually do not issue refund, but if you have bought the wrong addon and haven't use it yet, have support agent to review and they can likely fix it, or change it to the correct one for you

 please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437     

[Sansan]

Cannot be done but send a message to customer service representative and see if they can do it for you.

Message below link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Ronile  You can’t . You will need to engage support and ask them if they can reverse it for you and buy the proper add on 

send  a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437