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Forum Posts

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 87 replies
  • 8 Bravos

Resolved! Sim card pin doesnt work

 it says to contact provider for the unlock pin, I tried 1234 and 0000 and it says pin error. 

fender_hss by Great Neighbour / Super Voisin
  • 15 replies
  • 0 Bravos

Keeps disconnecting from Network

Hello, I recently ported my number to Public Mobile. My connection keeps disconnecting from the network and I am not able to use the phone. Samsung S7I have tried all thisswitching off my phone and turning it on.changed my sim card to a different pho...

IceCookie by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

no ringy dingy

have phone 3 months now.when i call my cell ph from my house ph my cell does not ring an the call is sent directly to voice mail.  Y!

alpine1 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Picture messaging for QC 15$ plan?

I've noticed that the region of Quebec is the only one which does not have picture messaging in the 15$ plan.  Is this for real or is it an error?  I've tried to picture message and it doesn't work..I'm in QC..and disappointed.

CE1967me by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Suspended Account

I changed my plan but my account is suspended. Its at zero dollars. How do I fix it?

Mas by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Re: Plan changes and add ons

Hello new to this Community. Maybe you can help with an issue I am having. Went to Fla. in March and got some Data add ons. I added these "add ons" twice while I was there. Now, it seems as if they are taking this from my credit card every month. How...

blueloop1 by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

Resolved! Plan changes and add ons

If I change (on my next renewal date) from my existing $40/month plan, with a couple of add ons, to the $30/month plan, will I lose my add ons or will they carry over to my new $30/month plan?Thank you

Fxst2001 by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

referal code.

Hi.I'm new. The account has just been opened yesterday.I specified the referral code of a family member (xxxxxx)  without success when activate SIM and open new account. (keep telling me "please enter the referal code" even the code is retype many ti...

htnguyen by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

I need to change my plan today!

Hi there i just ordered to change my plan but I’ll reach it till next cycle which is September 5th. I wonder how can I change it right now because my plan is basic which has 100 minutes and  is done already.  So, I have to call some governmental phon...

B_bzwr by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Data Connectivity Problem

Hi I have 1 GB on my plan but I am unable to connect to it, any help would be appreciated, thanks

Felixbthe1 by Model Citizen / Citoyen Modèle
  • 4 replies
  • 0 Bravos

Resolved! Port Koodo number from Prepaid Account

Hi, I was wondering how I could port my old phone number which is Koodo, from a Prepaid Account? Is this even possible? I have read many threads about people having trouble. How do I do it? I even messaged someone before I bought the plan, asking if ...

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orelowa by Great Neighbour / Super Voisin
  • 6 replies
  • 2 Bravos

Resolved! Transaction History - viewing / printing history from years ago

Hello,Im attempting to use the payment Transaction History page to view old payments so that i can print that out.   im having trouble finding previous years and the date selectors seem to be reversed somehow with the date selector it wants to have h...

Troy by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

My plan got changed automatically

Hello, I enrolled for a promotional plan last year with 4GB of data. I logged into my account today and it shows my plan as expired and i have been put on some other plan with 500MB+500MB 3G data plan. Can anyone help how my plan can change automatic...

shgagnej by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! Activation failed

Completed fields on activation screen and clicked on "activate." Got 404 error message regarding server problem. Have no idea what to do next other than throw sim card in garbage and go with a reliable carrier.

mrd1340 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Moved provinces (data)

Hello, I am currently on the old $32/month plan (1 GB data, provincial call, international text) but at the end of the month I am changing it to the new $25/month plan (500 MB + 500 MB Autopay, Canada-wide call, international text). I recently moved ...

NBCTHESLAP by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos


hi everyone my credit card number changed so my billing didn't go throughI can't change the number calling in and I am locked out of self serve and waited 1 hour and it won't reset my password what. can I do ?

jagajit707 by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Resolved! Add ons

Could someone please tell me what I need to do to add international minutes to my plan?  Thanks

Mdl by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Bonus data

I tried putting auto pay on my account and it seems I never get the bonus data offered. Anyone know why that is? Thanks in advance for any help

Macaleken by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos