Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have recently registered with Public Mobile and two payments have already been withdrawn from my account, one for $43 and one for $32. However I dont have any data left. I need to talk to an agent to find out how my payment plan works and where to ...
My wife switched her cell phone service to Public Mobile and has service on her phone. But she cannot login to her account using either the app or the website. Both ways she is directed to have a code sent to her phone to be entered to complete valid...
Just want to know how long does it normally take for support to provide a response to an open ticket? I opened up a couple of tickets and it's been over 36 hours and still no response. My understanding was that they respond within 6 to 12 hours. Is t...
Good day,I have an Indian apple account on my phone and thus I cannot download the public mobile app to activate the eSIM. I do not wish to change my account but if my subscription gets changed to a physical sim, it will work. Please help me out with...
Hi all,I transferred from Bell, but it did not complete the porting of my number and I am not getting calls or texts. I did get a message that said it "Looks like you entered an incorrect ESN/MEID.". I tried the link it provided but it seems to be b...
Hey all,I've looked through chats and have tried a bunch of options but can't figure out why I can't get my data to work on my phone. Received the sim yesterday, switched from koodo (not prepaid) - received the text, pressed okay, koodo account says...
HelloI have seen the other posts from people saying the plans are for new subscribers only and they they have had to cancel and resubscribe in order to get the other pricing. This doesn't seem logical. My daughters line is currently on the $25 per...
Hey, I tried to look through the community chats but wasn't seeing this specific Q&A easily, at least. Apologies if I missed it. I can access data with PM on my new phone, btw. I lost my phone in the Ocean and took that opportunity to get a new ...
Hello, I was able to transfer my number from the previous provider to public mobile.However, under the phone settings-sim card, my phone number is showing as unknown.Will it be updated or it's normal???I bought a subscription two days ago. Thanks.
I just tried changing my subscription using my existing public mobile SIM card however it said not valid. Then I tried selecting eSIM & now it’s telling me my number does not exist to transfer to the new plan?? It won’t let me revert back to my accou...
I bought a 15 day US roaming in Canada before I left for Arizaon, I expired yesterday and I cannot seem to add it again. What's wrong? I tried online and *611
Hi, trying to solve a time sensitive deal offer and submitted two separate tickets for resolution, no CS contact in any way, took screen shots of ticket info, so being time sensitive, this is not a great situation to be in, to hope someone maybe ...
I just signed up for Public Mobile today. The esim ended up not working. I went back to my email and scanned the QR code but it just kept telling me to contact the carrier. I tried numerous times to submit a ticket but I was unsuccessful. I just want...
Hi,The app will not allow me to activate. It just shows a blank screen when I login. I need some assistance, as I purchased the plan 2 days ago and would like to port in from Koodo. Can someone please reply with next steps? Unfortunately I think this...
Hi,I new here so please bear with me. I noticed everyone has a nickname under their own name. Such as good, neighbour, good citizen, model citizen, deputy/mayor etc. What are the names referring to? some sort of status on the community threads?
If I have a Samsung A8 that is only 4G capable and purchase a 5G plan (as I plan to upgrade the phone in a few months) Will the phone just use data at the 4G level or do I have to find a 4G plan.
did this add on 3 days ago Unlimited U.S. Talk, Text and 3GB Data Bundle im from canada but in florida and only text will work cant make calls yes i restarted phone and am on us roaming and at&t
