Error code 821 during registration.

[Albrh]

Error code 821 showed up while registering and also our credit card was charged but the account didn’t get created. How do we contact the moderator? Or who would be able to help out. 

[softech]

@Albrh 

DO NOT try to re-attempt activation.  (as PM already charged you)

.  

Put the PM SIM in a phone and check if it connects to PM network and if it can make outgoing calls

Error 821 usually comes up when you request porting and used IMEI as the information for the old provider

you need to open ticket with PM support to sort out the activation as well as provide them the proper porting information

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1 · Accepted solution]

@Albrh  

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )