I have been continuously billed for 5 months despite cancelling my account and living in Australia

[jrotman]

Hi there,
There doesn't seem to be any way to contact a customer service representative or submit this information via a ticket so I can only post it here.

I live in Australia but was in Canada in August/September to visit family.  I set up a Public Mobile account and despite cancelling it / removing autopay - I have continued to be billed since leaving and can't seem to get them to stop. 
I have now spent $310.75 (5 months @ $62.15) and cannot seem to cancel this account.  My next step is to just cancel my credit card. 

I would like this money refunded to me and confirmation that the account has been cancelled.

Thank you.

[softech]

@jrotman   i wonder if you have disabled Pre-authorized payments properly.  Log back onto My Account using incognito mode.  Go to Payment page, click Manage payment method.  Confirm if Pre-authorized payments is showing disabled.    If it is not, it could be the reason.  

Of course, you might recall you did disable.  You can also open ticket with PM support and see if you can arrange something with them

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[BKNS27 · Accepted solution]

@jrotman 

You will to login to your account and cancel your CC, disable AutoPay and click on Lost/Stolen Phone in the Payment section. Your account will be cancel after 90 days of nonpayment.

Also since PM is a prepaid service normally there are no refund but since you were temporary in Canada it maybe a special case so contact a CS_Agent by creating a ticket on SIMon Chatbot on the bottom of the page or private message on the envelope icon above.

[esjliv]

@jrotman how did you cancel your plan?

Only being in nonpayment status for over 90 days or porting to another provider cancels your plan.

Did you remove autopay or list your account in lost/stolen status before you moved?

Search 'customer support ' in the Get Help section and you'll find methods to contact public mobile agents.

Edit typo