Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
samething. android 10 everytime i restart my phone, i get the amber alert.i took out sim, didnt workchanged amber alert setting off/on didnt workacknowledged alert didnt workswitched to 3g from lte. worked but i shouldnt have to change networksswitch...
Could the customer support agent call me back for a refund for a recent payment in mistake? Thank you.
I was indeed charged twice through auto -pay on the same day , double charged a week ago! Been trying to submit a ticket everyday, when I go to submit a ticket to try to talk to a real person it says " this service is unavailable" feeling scammed !...
Hi i need help to transfer number to public mobilei also has one number is public mobile number, but i need refer my another number from fido to you. i just did login my public mobile account, from profile choose transfer number and put the number wa...
Everything on my plan is working as expected, except I can not make calls and my phone will not accept calls. I put my SIM card in a new phone and the same thing happens with that phone. Would a new SIM card fix this issue?
Hello EveryoneWhere do I find details about my plan on my account? I only see "calling features" about my plan. Nothing about data, texting or minutes.
Since switching my plan to the 4G plan, I’ve noticed that my internet is incredibly slow. I typically only have one bar of service, at best it’s two, so I end up switching back to 3G because it’s a bit faster. Is anyone else having this issue? I’ve t...
Summary log of my incomplete PM activation after 4 weeks in dealing with PM CS agents1. Problem identified by PM engineers.2. CS agent offered 1 of 2 options.3. Option 1 selected and confirmed fixed July 74. ID verification every 3 days even to foll...
Hello I followed all the instructions to change my home adress, I really need to do it but it doesn't change, it says invalid, I have tried just with postal code, with the city, the street, all the combinations and it doesn't work. I don't like publi...
What’s with the LTE speed? It’s so slow. 2.78 Mbps?…Meanwhile my wife’s phone with F**o is much more reasonable at 71 Mbps
I am trying to pay with a US Credit Card, but it does not accept a US zip code. How do I pay?
Error XXX
Anytime I get a call or try to make a call that is toll free - it stops and says call failed. I need to get ahold of a government agency and cannot because of this. I have tried other toll free numbers to ensure that it is not the government systems ...
Hi, I recently subscribed to the $50 40GB Canada-US plan and its supposed to be 4G but my phone shows that it's on H+. I tried going through the troubleshooting of Airplane mode toggle but that doesn't fix it. I tried the Network Reset and that only ...
My call waitting is not working can someone please help me
@CS_Agent I have a number that was deactivated in February 2023. Can I reactivate the same number again? I am okay to purchase a new SIM card and reactivate it.
When I try to login for payment on the desktop site I get this message: WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST. This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)I already tried clearing m...
Does anyone have any experience using and installing a second Public Mobile e-SIM on a phone which already has one existing already from another account?Say if I make a new Account with a new Phone Number, can I add it as a secondary e-SIM without it...
I ran out of minutes. Yesterday I paid for an add on for 500 Canada minutes. My account is still showing I only have 3 minutes left. I can't make any more calls now. Why is my payment not been processed yet?
Hi,Some posts just shared the 90-days subscription reward. Just wonder if this reward applies to the $15/month plan?Thanks a lot.Ivy
hiI unsubscribed to this account last month. Never did register autopay.This month my credit card it being charged and i am now subscribed again? How did that happen?
i purchased the $30 US data talk/txt add on July 18, my trip got cancelled. The add on is unused and will not be used. Can i get a refund, please.
Still encountering the issue of calls to any landline drop off, after 2 beeps. This is occurring with all my friends that are on the Public Mobile network. This started yesterday July 19, 2023. The “Chat” is useless as it takes you on a loop for trou...
I need to update the credit card on my account but the new site is not allowing me to sign in. Can someone help?
How to stop the same amber alert showing on my phone every 5 minutes for the last 12 hrs?
My account keeps saying it's on hold, I have the available funds, and the auto pay set up, however it's not renewing my plan.I've tried adding extra funds to my account, it says the funds are available, and that my plan is to renew today(July 20th). ...
Context: My son is in summer school in the U.S., and he may not return to Canada in the fall.Meanwhile, we've gotten him a less expensive cell plan in the U.S. as opposed to topping up his PM account while in the States. Also, this is while not havin...
...but I don't see it in add-ons. Perhaps it was on Black Friday?I thought it was 7 or 8 GB per month for a certain number of months... but perhaps I was just dreaming it. Or that amount over multiple months. Did anyone else see or get this or have a...
