Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
So my billing date is supposed to be the 21st. It has been this date for the three years I've been with PM. However, I notice more and more that my card is charged a day earlier each month than the 21st. This month I was charged on the 16th. Soon eno...
I received 2GB of data and 500 mins add-on usage during the PM promotion. Will these bonuses be expired if I do not use them? If I want to use the bonuses, what should I do?
HiI am a new PM customer with a monthly Koodo account. I want to close my Koodo account and move my number to PM. I tried to do this when opening my new PM account but it said “please enter a valid Canadian number”, which mine is. I then choose a PM ...
I just noticed that the 3G plans are cheaper than before. I am currently on a grandfathered plan that gives me a total of 2GB for $30. I am also on the old rewards plan where I get discounts on my bill, rather than the new point system. I don't want ...
Hello everyone,I'm going to the states. In case of emergency, can I make a call to Canada and how much will cost me??? i use the prepaid service. Thank you
I became a public mobile customer for over a week, all worked good and then suddenly II cannot receive incoming calls and it's been 4 days now, I reseted the Network Settings in my phone and still the same problem. I went to the apple store and they...
It’s always the same problem, I have a problem logging in and I need to change my card information. It’s like something changes my password each time. I’ll have to change provider if it doesn’t work. I like public mobile, but, Simon can’t help me any...
Hello,I see that my account has been suspended for lack of payment; however, preauthorized payments are enabled. This has been working without problems for a long while, but suddenly it isn't. Are there still employees here who can fix this for me? I...
I have not been able to receive my authentication code text messages from my bank. If I’m given the option to get the code via telephone I get is code probably 50% of the time, unfortunately not all websites offer the telephone option. This has bee...
I received a $10 discount due to being referred. I see My Upcoming Bill thinking I will be charged 5.25, but my credit card bill says 15.75. How do get that to actually apply?
Can you please inform me is there added any rewards in my account? Because recently I added another number for my son. It's 825 xxx xxxx. Like auto pay $2 off. Or referral program $2 off. Please let me know. Thanks. Edit by Dunkman: removed personal ...
Hello,I created 3 account about 2 weeks ago. Went back to my previous provider today to finish up with them and make sure I was fully cancelled. The response was that one number was still in the cloud and did not port. The person proceeded to tell me...
several years with P.M. with auto renew, chated with someone but could not access the $40 from $60, 15gb plan 4G, from my account. Only shows $60 plan. Have to also do my wife and two kids. Have mnthly discounts with auto pay and friends sign up. Can...
How do I get a refund for this?
Hello paid my bill but no connection. Very frustrating
Freedom killed its $15 - 500 Mb plan https://mobilesyrup.com/2023/02/15/freedom-mobile-removes-15-per-month-500mb-plan/
Hi there, Is it possible to have two numbers in one account? If so, How can I do that?Thanks
Tried to submit a ticket, ordered an Iphone 8 that was supposed to be in great condition. Not so much the screen freezes on it all the time. What a ridiculous platform, how do I get this ticket to submit or is it just rigged that way so you can't and...
Anybody know why data is being used after I turn off my cell phone? Occurs between midnight & 3am.
I purchased a refurbished iPhone 8+ in November 2022 as a Christmas present. By the time it was opened, the 30 day return / exchange period was over. The touchscreen is very laggy and we've tried a couple factory restarts without improvement. I submi...
I have a $25 voucher but have forgotten the password to my email attached to my public mobile when I try to log into my email its sending the code to my cell phone....my cell phone is disconnected I am trying to top up to reconnect what do I do?
I recently received a text offer for a plan upgrade and mistakenly auto replied yes when I tried to cancel the alert. I do not want to change my plan at this time, but cannot fond a mechanism in my account to cancel the upgrade, which is due in 3 wee...
I am so frustrated !! As a family we have multiple accounts and I’m about to cancel all of them if I do not get help ASAP. I cannot remember the email we used ( as the email has been deactivated ) , so I can’t do anything with my daughters account. I...
To whom it may concern, We had 3 accounts with public mobile, we all switched at the same time to Telus mobile. All 3 of us got billed on january 6th and we were switched on january 7th. We never got back our refunds pro rated, we don't have access t...
Hello I was supposed to pay my bill on February 11 which I was in the hospital and couldn’t I just made a payment for $45 which would automatically renew my monthly plan but it isn’t letting me and it shows that I have a balance of $46 and I cannot g...
I am not user of public mobile but you deducted money from my master card on feb14, 2023 of 40.25 dollars.You send me email on my email Id too of upgraded customer plan . How is this possible? How can talk to customer support team what is my ten digi...
Woke up this morning with no service... my sim card is not working. SO I popped it in and out - no dice. So I tried to log into my account dreadfully because that never works... and it didn't, worse than usual actually. It didn't even attempt to...
My homepage says account suspended Payment was made AND on my homepage (below suspension message) it clearly shows that my account renewed. Can you rectify ?
Do I have to change to Public Points with this new plan ($40 15GB 4G) or can I leave it at what I had before where I earn Loyalty Rewards? I prefer the Loyalty Rewards, wanted to confirm that is ok to leave it as is or I'm required to join public poi...
3 issues: 1. I always receive a text that the account is due in X number of days - this was not received - nor was the account due at the date it was suspended - I only found out due to the debit from bank account 2. I noted that funds were debited...
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