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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2351 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4126 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35018 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 46848 Views
  • 182 replies
  • 30 Bravos

Are you looking for friend referrals?

Other carriers are raising roaming rates.  Public Mobile offers US roaming bundles at great prices. Just another selling feature to convert your friends and family  https://mobilesyrup.com/2022/02/03/rogers-increasing-us-international-roaming-costs-m...

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DDM69 by Deputy Mayor / Adjoint au Maire
  • 813 Views
  • 7 replies
  • 3 Bravos

Resolved! Just asking ...

Can PM change my plan without me knowing?I was charged today double amount that I am paying usually, and I have the surprise to discover that they changed somehow my plan from $25 to $40.

JoshuaD by Good Citizen / Bon Citoyen
  • 1959 Views
  • 21 replies
  • 0 Bravos

Resolved! "Number not eligible for port"

Hi, set up a new account for a friend and all went as expected, ported her number from Shaw Cable (landline).The process was completed and we tested incoming and outgoing texts and calls. Then the incoming calls stopped. Outgoing still worked. Then g...

brettc454 by Great Neighbour / Super Voisin
  • 2057 Views
  • 12 replies
  • 0 Bravos

Resolved! did nor receive my sim card

hii pid for sim card on line and i expected to receive sim card 5 to 10 bussiness day.unfortunetly still i did not receive my sim cardi paid include tx 11.39 CAD .if you cannot deliver it return my money  

naderkord by Great Neighbour / Super Voisin
  • 927 Views
  • 6 replies
  • 0 Bravos

Resolved! Phone won’t reconnect after payment?

My phone stopped working today February 28 2023 and my account is saying active and my renewal date is tmr March 1 but when I spoke with the chatbot it stated my account is inactive. I paid my monthly payment of $50 two times now for a total of $100 ...

Daynon_kf by Good Citizen / Bon Citoyen
  • 1855 Views
  • 11 replies
  • 0 Bravos

Transferring phone number

I tried transferring my phone number to my new SIM card but it said the transfer didn't work. Now when I enter my number to try again it says to enter a Canadian number that exists. What do I do?

dysyevi by Great Neighbour / Super Voisin
  • 463 Views
  • 2 replies
  • 0 Bravos

Resolved! Unlimited in-coming calls on $15 plan

I noticed PM has removed all reference to unlimited in-coming calls from the $15 plan.  Just wondering if anyone knows if that is still the case?

xiao123 by Great Neighbour / Super Voisin
  • 1546 Views
  • 13 replies
  • 0 Bravos

Pixel 7

My PM sim chip works in a Samsung phone, worked in Pixel 7 from Nov 2022 - early Feb 23 - now doesn't work in Pixel 7.  Has anyone experience with this?

JillWill by Great Neighbour / Super Voisin
  • 880 Views
  • 6 replies
  • 0 Bravos

Resolved! Please help!!

now my phone says “your sim cannot be accessed please call your Carrie to obtain your puk code? Someone please help what is a puk code and where do I get it. I can’t even log into my account because I need my phone number to get text message to log i...

Roofie2018 by Good Citizen / Bon Citoyen
  • 611 Views
  • 3 replies
  • 1 Bravos

Resolved! Friend code

I just signed up and ordered a sim card. I forgot to use my friend code. 

Scotbar by Great Neighbour / Super Voisin
  • 957 Views
  • 7 replies
  • 1 Bravos

Resolved! Transferring landline

When trying to transfer my landline # to PM it asks for complete address.  I cannot put in my city and it is not on the list.  Without the city I cannot complete the transfer. 

Knix1 by Good Citizen / Bon Citoyen
  • 1624 Views
  • 11 replies
  • 0 Bravos

Resolved! billing

i got multiple charges on 2 seperate occasions 55$x2 for last months 55$ plan and and 25$ for a plan this month that didn't work so i then purchased a 45$ plan ontop of the 25$ one i already bought , but yet no balance remaining

Matman02 by Great Neighbour / Super Voisin
  • 551 Views
  • 3 replies
  • 0 Bravos

Resolved! I need to speak directly to customer service

I had to cancel my credit card due to a fraudulent transaction posted to it. I am currently waiting for a new credit card and of course the payment cycle is in the midst of that. How can I speak to a real person about this to let them know I am waiti...

Deine by Great Neighbour / Super Voisin
  • 874 Views
  • 5 replies
  • 0 Bravos

Outgoing call I did not make

There is an outgoing call to 1 (825) 439-xxxx I did not make and it used up my minutes. Any idea how what may have  happened?

Resolved! Phone can’t receive calls.

It’s been 3 weeks since I started and no one can call me. My phone box is full how do I access it?

SheriLo by Good Citizen / Bon Citoyen
  • 818 Views
  • 5 replies
  • 0 Bravos

Phone calls

I have cell full bars, but When I try to make a phone call, my cell service bars goes down to one bar. And I cannot make or receive phone calls. I do not understand,  in many places I cannot. But I can receive and send text messages by using my data....

Roofie2018 by Good Citizen / Bon Citoyen
  • 754 Views
  • 8 replies
  • 0 Bravos

Phones

I can’t receive phone calls from people but I can make calls from my phone

Mimi49 by Great Neighbour / Super Voisin
  • 518 Views
  • 5 replies
  • 0 Bravos

Resolved! Issue purchasing SIM card yet money still taken

I attempted to purchase a SIM card but it is saying that there was an issue where the postal code of my shipping address did not match up with my billing address. The issue though is that during this I made two attempts to try and purchase, and money...

Korainxo by Great Neighbour / Super Voisin
  • 711 Views
  • 3 replies
  • 0 Bravos

Resolved! how do I find my posts

I submitted a post this morning, but it doesn't appear anywhere. Where can |I find it? I clicked on the mail icon, but it only showed posts from 2022 and 2020.

Jradke by Good Citizen / Bon Citoyen
  • 1636 Views
  • 7 replies
  • 0 Bravos

Resolved! Phone Number Port Not Sticking

Hi, a couple of days ago I had my neighbour help me sign up with Public Mobile. While signing up I had my old Rogers number ported (from an active account). This worked fine for approx 24 hours and then Public Mobile assigned me a new number. We atte...

d-guinard by Great Neighbour / Super Voisin
  • 1517 Views
  • 10 replies
  • 0 Bravos

Account

I just made a payment on my account.  To re activate my plan. Then i was charged a extra  28.00 and my plan was changed.  I want my old plan back and my money  refunded  please. Why would i change my plan i had to the one you did,?Please refund me an...

Noah3 by Great Neighbour / Super Voisin
  • 585 Views
  • 4 replies
  • 0 Bravos

Resolved! SIM CARD LOST

Hi Team,I have lost my sim card, and I need some help.Would someone be able to help me with the process? 

khattry49 by Great Neighbour / Super Voisin
  • 445 Views
  • 3 replies
  • 0 Bravos

Phone calls to some numbers coming up 6utc-Not in service

The number IS in service… If i try calling the number from any other phone- it works. My husband tried with his phone - it works. I phoned with my landline - it works.  Why is my mobile not recognizing some numbers (with same area code as me)?  And w...

Lisafleeca by Great Neighbour / Super Voisin
  • 465 Views
  • 5 replies
  • 0 Bravos
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