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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1679 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3428 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32719 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44392 Views
  • 182 replies
  • 30 Bravos

Resolved! number transfer

I need a new request to transfer my number,because the 90 minutes ran out

ranwal by Great Neighbour / Super Voisin
  • 779 Views
  • 6 replies
  • 0 Bravos

Resolved! Still being charged

I’ve stopped using Public Mobile (mainly for this exact reason) but I’m still being charged. When I try to submit a ticket, I get to a certain point in the automated process and it kicks me out and tells me to sign back in. Because I changed carriers...

Greck by Great Neighbour / Super Voisin
  • 1159 Views
  • 7 replies
  • 0 Bravos

Resolved! What will happen switching my plan over?

Hello,I currently have an older plan, a $35/month for 3gb 3g that I pay $32 a month due to $1 loyalty and $2 autopay. I also have a 2GB never expire add on so the end result is I pay $32/month for 5gb 3g speeds.  As of now there are $35/month for 3gb...

bkenney by Good Citizen / Bon Citoyen
  • 2129 Views
  • 22 replies
  • 1 Bravos

Account Suspended

I was not allowed to make a call. According to Public Mobile my Deactivation Date is 26 Apr 2023. Whean I logged in I find I have been suspended. Why? When I click 'Reactivate my account' it takes me to the payment section.  My payment was due 26 Jan...

Certify Pre-owned Phone fail delivery - lost in mail

I bought a CPO on line on Jan 10/23 the delivery through UPS have been a nightmare. No-one give me correct information about where is the phone. The carrier says that the package was sended back to the sender. And Public Mobile CS_Agent says the pack...

PattyG by Good Citizen / Bon Citoyen
  • 2100 Views
  • 16 replies
  • 0 Bravos

Roaming carrier

I'm in Miami and my phone won't connect to any of the US carriers so I cannot make any calls.

Panacat by Great Neighbour / Super Voisin
  • 851 Views
  • 6 replies
  • 1 Bravos

SMS notification @msg.telus.com

SInce Monday, I no longer receive SMS to my #########@msg.telus.comIt was working at leat until last Tuesday I've tried from 3 senders... No luck!Anyone having the same issue this week

philip169382 by Great Neighbour / Super Voisin
  • 4111 Views
  • 6 replies
  • 1 Bravos

Resolved! Billing

I would like to  add my Interac Card for monthly plan payments

Anna1962 by Great Neighbour / Super Voisin
  • 1009 Views
  • 8 replies
  • 1 Bravos

US roaming not working

Renewed US roaming today. My account indicates it’s good for 15 days, but I get a recording stating my account doesn’t include roaming. Worked fine until yesterday.

Klancy by Great Neighbour / Super Voisin
  • 635 Views
  • 5 replies
  • 1 Bravos

Resolved! Email retreival

My credit was was compromised andPublic didn’t give us time to insert our new card number. They’ve deactivated our phones without notice and now can’t get into hubbys account. Help

Denver12 by Great Neighbour / Super Voisin
  • 901 Views
  • 8 replies
  • 0 Bravos

Resolved! Roaming plans.

Any possibilities of future roaming plans in more countries? I very much like the U.S. roaming plan.    Thx

alostrosky by Great Neighbour / Super Voisin
  • 1291 Views
  • 11 replies
  • 0 Bravos

US Roaming and Recent 3G Restrictions

Heading to the states in about a month and see on the website references to problems pertaining to restrictions on 3G in the United States. Does this only pertain to public mobile customers that are still on a 3G contract? If I have upgraded to a 4G ...

FLAMINGOGUY by Good Citizen / Bon Citoyen
  • 932 Views
  • 8 replies
  • 1 Bravos

Resolved! will I lost add-on when changing the plan?

Happy Lunar New Year everyone!I just have changed the plan to 40 dollars for 15GB due to lunar new year promotion. My only question, will I lose the add-on when changing plan? Here is my add-on. I didn't pay anything and did get the promotion when I ...

Screenshot 2023-01-25 at 10.48.59 PM.png
argon007 by Good Citizen / Bon Citoyen
  • 617 Views
  • 2 replies
  • 0 Bravos

Pubic mobile website on phone

Am I the only one that can't log into the public mobile website when I'm using it on my phone? It works fine on a laptop but I always get an error message when I try on my phone. If anyone has a solution let me know! I do wish they had an app.

Pusheen by Great Neighbour / Super Voisin
  • 1142 Views
  • 9 replies
  • 2 Bravos

Resolved! Community and Give Back Points

Can someone please explain how exactly you can earn the 1-20 Community/Give Back points every 30 days? I looked up the language in the FAQs page and it says “Community standings are released the first week of the following month, and Give Back points...

6tammy9 by Good Citizen / Bon Citoyen
  • 1383 Views
  • 11 replies
  • 2 Bravos

Resolved! Contact support for port out

I am busy moving my number out of PM and need to be provide authorization as well as insure that a new number is provided.. main issue is I am out of country 

TonyEG by Great Neighbour / Super Voisin
  • 900 Views
  • 8 replies
  • 0 Bravos

Resolved! Sim card swap

I lost my Sim card so ordered a new one but can't swap to new one

Isack by Great Neighbour / Super Voisin
  • 882 Views
  • 7 replies
  • 0 Bravos

Resolved! US Roaming Add-Ons for 10 or 15 days?

I want to purchase a US Roaming Add-On and am a bit confused by what I see on the website. The top says "for 10 Days only" but each bundle has "(15-day)" indicated in the title. Are the add-ons valid for 10 or 15 days? I wish there was a way to purch...

2023-01-25 US_add-on.PNG
Alis_Ibiza by Good Citizen / Bon Citoyen
  • 864 Views
  • 5 replies
  • 1 Bravos

Resolved! SIM Card order

I accidentally placed an order for 2 SIM cards instead of 1. Can you change my order before it ships?

nnekan by Great Neighbour / Super Voisin
  • 1022 Views
  • 11 replies
  • 0 Bravos

Set up account

I need help setting up login açcount 

Teyauna by Great Neighbour / Super Voisin
  • 695 Views
  • 5 replies
  • 1 Bravos

Resolved! Unable to use data

Recently transferred from other mobile carrier to public mobile. Account, payment, plan everything is done. Getting full signals but unable to use data. I am using android device.

vidishar by Great Neighbour / Super Voisin
  • 885 Views
  • 5 replies
  • 0 Bravos

Resolved! Overcharging

Hi  I signed up my son for an account in November with 1GB on 3G network with a. Promotion for a year with one GB free. all of a sudden I notice my bill charged to credit  card has increased significantly and his plan has changed . Could someone  ple...

Reneeskanes by Great Neighbour / Super Voisin
  • 1543 Views
  • 14 replies
  • 1 Bravos
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