[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Free perks for 2023
Has public offered any free perks for 2023 like they have in the past ie free data or free minutes?
eSIM replacement
Hello, I deleted my eSIM few days ago because it is not . I need a new eSIM a QR code email to me if that possible.Thank you,pepito
change payment method
I can't seem to change my cedit card. it keeps saying oops! When I go to payments there is no manage payment method window. WTH!
No active subscription message when calling, before payment due date.
My billing cycle is December 1st, 2023 to December 31st, 2023. When I call 611 it says my plan is active and next payment date is December 31st. However when I try to call out I am being told I have no active subscription, 2 days before the end of my...
Paid a day early
I paid my bill a day early and woke up to no service this morning. The payment went through. In the app it says I'm subscribed bit this is false.
Transfer number did not work
Having issues porting old phone #. Was not completed, need to resend request. Please assist.Thank you!
Resolved! Transfer number from koodo prepaid to public mobile
Transfer number from koodo prepaid to public mobile
Resolved! Texting while in the USA
A friend of mine (I referred them to PM) tells me that she is able to send/receive texts when she is in the USA but she hasn't bought a roaming USA add-on. Calling doesn't work but texts do.She bought an ESIM to use for mobile data in the USA a...
Help! I’ve lost my number. How can I get it back?
I am out of the country and went past 90 days by a few days to re-activate my account. I no longer see my previous account info when I log into public mobile.if I purchase a new plan, would I be able to choose a specific number? (I want my old number...
Resolved! Activating the line without the app?
It asks us to install the app to complete the activation. Is there any way to complete the activation without the app??
Not getting 6 digit code after transferring number !
HelloTransferred number from another provider but not getting 6 digit code sent via sms to confirm identity and log into account. Is there usually a time delay?
Switch to new offer
I am a recent custommer of Public Mobile (barely a month ago)The offer I had was 34$ 5G 40 Gb - Now the offer is 34$ 5G 50 GbI'd like to switch to that offer since I just beacme a custommer and that the offer is better
Trouble transferring Previous phone number to public
I attempted to transfer my previous phone number from Telus to Public, it said the number is not eligible for transfer? Not sure what to do.
Number not ported successfully
I just contacted my previous provider bell and came to know my number is not ported successfully and being charged by bell as well as public mobile current provider.
Resolved! Access to new activations only promotion for PM client
Do you know if there is a way to get access to promotion for new activations only if I am already a client of PM?There is a Boxing Week offer at $34 and it is perfect for me.Thanks!
Cancelling subscription
Hi, I registered a new subscription this morning (4GB for 24$ plan) however I would like to cancel it and get a full refund on my credit card. How do I proceed? It would have been much easier to be able to speak to an agent...
Not receiving texts and some calls
Hey,I just joined Public Mobile and I had transferred my number from another carrier. I got the authorization to transfer and followed the process. After I’d switched sims, I have stop receiving texts at all… I’m also noticing that not receiving some...
no service
i phone xr , i cant send or receive text or phone calls . already missed a day of work because of no phone . need help badly
Resolved! URGENT Not recieving verification texts from my bank.
I have recently switched to public mobile and transfered my number over from my old provider. I have since not been able to recieve verifiation texts or calls from my bank. This has led to problems with my bank as they will not send these codes via e...
Can I change just my area code?
Can I change my area code as I moved to a different province? While keeping the same number. If yes, how to do that??
Number porting only partially working
Ported from lucky mobile to public several days agoCalls from cell phones seem t be going to new phone on public however calls from landlines and VoIP numbers are still going to old sim. Been several days since I ported...how can I fix this?
Porting Out Issue . Submitted a ticket yesterday - no respose yet
I am facing a challenge while porting out my PM number - didn't receive any authorization SMSI submitted a ticket for number port out yesterday but havent received any response yet
Cannot Port Out
Hello, I keep getting a technical service failure error from a new provider when I try to port my number from Public Mobile to a new provider. I don't receive the SMS text to approve the transfer on my Public Mobile SIM and have yet to receive a resp...
Subscription Cancellation
Hi. I have a plan that supposed to end in 30th December 2023, and i am going to cancel it as i will be leaving canada this week however i am automatically charged for another cycle on 29th December 2023 which i have never registered any payment metho...
Roaming Question
My mom wants to switch to Public Mobile and take advantage of the Quebec only $40 Canada US plan. She’s going to Europe next year. I see they have a data add on for certain European countries. Can she get an add on for talk and text?
Resolved! CS_Agent
Hi Removing personal details from the post.Thanks,
Resolved! $34 or $40 Plan?
New Public Mobile customer here — signed up for the Black Friday $34/40GB deal and set to auto-renew tomorrow with the Boxing Week $40/60GB plan. Wondering how many other subscribers are doing this?My usage for the past 29 days, mostly for speed test...
Resolved! Not received port out confirmation message, not able to create ticket for that.
Hi, My plan is active with public Mobile and i opted for porting it out to fongo however i didn't receive portout confirmation message. On some thread it is mentioned to create a ticket for that. However ticket page never opens up (sometimes it shows...
