Community

new Sim Card not working after activation

I bought a new sim card and have created an account which says it is active. I have tried the sim card in several phones but they all say "No SIM".

Phone number changed automatically

When I registered with PM I had kepty phone number from the previous provider. This was a few years ago. All of a sudden I have a new phone number and I never changed anything. People can't call me at my original number anymore. How can this happen?

unable to log in

Hi There, I am unable to log into my account to update my credit card information can you please send me a link to reset the account 

I can t call out

Something wrong with my phone. I can tcall out , but when others call me , it will go to voicemail box

Self serve

I just registered with community . How can i access self serve ?  Also i topped up my account 2 days ago and i have no data or my plan isnt working I did this via a voucher via *611 and it was added to my balance but my plans not renewed ? And i cant...

Points used..

I purchased 3 gig data at 10 points per gig but when i went to use them both the points and the 3 gigs were gone.. Not happy about it at all.. 

Sos

My network is constantly on sos and I activated my sim. 

I can 't access my account by email and no password reset available

Ayad

Hi I need my account number please 

Account problems

My brother can't get into his account for a year now, and we tried signing In but it won't let him & we're tried resetting the password but it won't sent the email to him... we need help!

setting up a new account without a card

I would like to transfer current phone number from Telus (corporate account) to Public Mobile; but I can't sign up for My Account, because the current phone number is not Public Mobile number. The website stated I need a customer agent to help to set...

Suspension

Hi,I just reactivated my account but I wanted to switch plans but it only brought me to the cart to pay. I wanted the $40 plan but I'm stuck on the $15 plan. How do I fix this?

Cannot send/ receive texts. Cannot receive phone calls. Recent account.

Hello, I am looking for support. I recently switched to Public from Virgin and brought me old number. Currently I cannot send/ receive texts or receive phone calls. I can only make phone calls. Help please, thank you. 

Porting my wife account to public

Hi there I ported my wife’s phone number, I can call her meaning the port was successful but others cannot contact her and the old carrier account is cancelled kindly advise we need her number for doctors and surgeons appointments coming up and she c...

Loyalty rewards dissapeared

Hi, I had loyalty rewards for 2+ years. I had to update my credit card details after it being cloned.Then my reward for loyalty is now 0$.Does anyone know how to fix it? Thanks

US Roaming not allowing texts or calls - here's a solution to try

This isn't a question, but just thought I'd share my problem and solution. I contacted PM via private message because my US roaming add-on had 4 days/15 left, but suddenly I couldn't send texts or make calls. I could do both yesterday and I haven't c...

Ported number but not receiving calls

Switched providers and got a new SIM card and everything, did the text prompts to port over my old phone number but got a text saying it was not completed. 

Account suspended - unbelievable poor CS service

Warning: very poor support, unsafe credit card operation.I have an account with auto-pay. It was suspended more than a week ago for no pay. I checked with my bank, the payment was made. Since then I am almost daily in chat with CS here.It goes like t...

get old number back

I need to get my old number back. Please and thank you. this must be possible? 

Telephone number not connecting

Some, not all, telephone numbers do not connect ('no such number, please check and dial again') but do on other phones.  Why is this?