Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Just wondering if Public has any plans to make an app? Easy to access the website, but some may like the option to manage an account through a dedicated app.Thank you!
Dear Sir/Ma’am,there was a transaction made on my credit card worth $56 on the 3rd of October saying that I own a public mobile plan which I don’t have. I need assistance to prove that I do not or have never had a public mobile number to get that mon...
Hi everyone,I received a 4G plan deal by text message but I can not activate it.it does not show any deals in my account. this is the text:Public Mobile here.Did you know our new 4G speed plans are up to 30x faster than your current plan? Upgrade to ...
I’ve never had an account always just paid through phone cards and pay as you go. All of a sudden I paid and it will not renew.
Thinking of changing my 3g $40 dollar plan to the 4g one, will my monthly rewards stay the same, like loyalty, pre- authorized and refer an friend rewards?
Currently my reward is saving dollars. If i change to another plan, will the reward keeps the same? thanks
I have $ 80 on my account, but the Internet does not work. What should I do, why the Internet has not been activated?
My accout was suspended after update to 4G speed plan and inform me I owe them monthly fee as I have auto payment signed up since I joined the PM service few years ago.just now I did use auto payment paid $39.11 please check is my account still acti...
I think it’s time for PM to start supporting eSIM. What do you think?Anyone knows how long before PM starts supporting eSIM.I know both Telus and Koodo do support eSIM why not PM
Can't remember my account number
There is a discrepancy in my data usage status (1024MG used) vs the Data usage history (less than 5MB). What is the reason? Looks like mobile data still works at the moment. However, is there any risk my data will be cut off?
My email id or pw is not correct and from last 3 months trying to change sim and upgrade to 4g whats the process? Every time try to reset password it says error
October 17, 2022 I purchased the US Roaming add-on for $20 which was suppose to include 1 GB of data. Today is two days later and I received a text saying I have used 75% of my data. Wen I checked my add-in’s they only gave me 250 mb. What happened. ...
The street I live on is named after a number, eg: 14 W 23rd St. On the form for porting in a phone number from another carrier, it won't let me type 23rd St as my street name. I can only type 'rd St', it filters out all numbers. I guess whoever desig...
I upgraded from a 3G plan to 4G about 3 weeks ago. My Account page has shown that I'm on a 4G plan for weeks. But my phone still shows that I'm only getting 3G, I don't notice any speed difference, and today I got a text from Public telling me that t...
Hi Everybody !Can I buy some Public Mobile SIM cards from Public Mobile or stores and sell them to friends in our community?
I got a text message from public mobile to upgrade my plan. If i upgrade, will the existing add ons and freebies apply to the new plan? Many thanks
lost phone/SIM =New phone/SIM w/new #how do I deactivate payment and number if I can’t log in to old account?
After couple times trying porting my friend’s number to pm, always says something wrong, anybody had same problem? What’s possibilities mistakes I made?
I refereed a friend before Sept 30, during the $25 dollars promote for me and my friend, I got the reward point as referral, but i never got my referral credit apply to my account. I read some post already, I will get $5 for 5 months, i just renew my...
The email that is on my account is incorrect. I need to receive an email from you to authenticate my account. I will never receive that email because you don’t have my correct email address. I need to change my the email on my account.
Received as SMS Text from Public Mobile directly in my phone: > Public Mobile here. Did you know our new 4G speed plans are up to 30x faster than your current plan? Upgrade to 5GB of 4G speed data for just $40/mo. Get this deal in My Account at https...
Hi, I have only been a PM customer for less than a month and just found out my phone will not send/receive calls in my area. Going to need to change back to my previous provider and was wondering how to port my number
As it says above. Honestly it’s fine, seldom run out of data.Am I a fool not to change to 5 GB at 4G for $40? Or just save the $5 a month?
I earned $15 on points and converted it to credits on my account, and I also topped up my account for one month. According to the payment screen, there is now $30 of available funds. Does it mean that the system will use the available funds first for...
It seems others can log into account as well. This is ridiculous. A person cant even pay for their phone service. Anybody have any clue if they are actually currently trying to fix this issue.
After looking at the corresponding thread, my answer was not selected as solution. It is not the end of the world, but is that a bug or OP changed his mind? Happened few times so far...
My husband is going to be out of the country for about a month, and wishes to put his number on 'suspend'. He is on Autopay and just had his plan renewed 2 days ago. If he suspends his service mid-cycle, when he reactivates it, does it just resume w...
In order to receive calls and texts on a transferred number, we need a new Port Out Request sent. How can we get that so my son's plan will be fully active? I need to know when the request is happening as the account with Lucky no longer has funds ...
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