Phone

[Madillhugh]

Won’t connect 

[DDM69]

This is unfortunate.  However, we only know what you tell us. More details are needed for us to help you troubleshoot your issue.  Remember, we aren't there with you, so you'll need to explain the details. 

What have you tried?

Are you a new customer?

Is the issue just data or no cellular signal at all?

[esjliv]

@Madillhugh  - are you a current customer that wen through the SIM card activation process here:  https://publicmobile.ca/en/on/portal/activation

If you do have an activated SIM card/account, try:

*go into airplane mode, then going back to regular mode

*manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) 

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

[HALIMACS]

@Madillhugh 

We're other customers here, just like you.

Writing "Phone, won't connect" doesn't do a lot to help us troubleshoot for you.

1. what are you trying to do (call within Canada only, or in USA)
2. what have you done to try to fix
3. are you brand new here
4. is your credit card up to date
5. did you try calling 611 to hear audio recording of account status
6. try resetting network connections
7. try removing and reinserting SIM card in device
8. try SIM card in another (known to be working) device

[softech]

@Madillhugh try to reboot your phone

login to your My account using Incognito mode and check if account status is active or suspended 

if suspended and you are sure you have no service, click Reactivate my plan and make a manual payment