Porting number from previous service provider issue

[Sukhdev-Momi1]

Tried to port my number. It showed me on screen the line is active and for the porting I didn't get message to Say YES. When logging in says my service is active, and for logging in it says the 6 digit code sent to my phone. I donot receive any code on the phone and the old SIM still shows the previous service provider. Cant log into my account until submit code. Also my new SIM still shows "Not Registered on Network" when put in the phone.

Thanks

[hTideGnow]

HI @Sukhdev-Momi1 

this is normal that you cannot access My Account if the port was not done

So, did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

[slusagm]

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them