My number didn’t transfer over.

[KarlyCaron]

So I requested a Number transfer from my previous provider and I just got a text message saying 

“Hey, it's Public Mobile. To successfully complete your number transfer request, please restart your phone. Welcome to Public Mobile and thank you for joining us!” 

I restarted my phone and then put my Public Mobile SIM card in because well my number was transferring over. I had my previous providers SIM card in. 

I texted my boyfriend to see if Texts come from my old phone number from previous provider but it’s not my phone number coming up. It’s from my iCloud email address because I use an iPhone.

How do I fix this?

[computergeek541]

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@KarlyCaron wrote:

So I requested a Number transfer from my previous provider and I just got a text message saying 

“Hey, it's Public Mobile. To successfully complete your number transfer request, please restart your phone. Welcome to Public Mobile and thank you for joining us!” 

I restarted my phone and then put my Public Mobile SIM card in because well my number was transferring over. I had my previous providers SIM card in. 

I texted my boyfriend to see if Texts come from my old phone number from previous provider but it’s not my phone number coming up. It’s from my iCloud email address because I use an iPhone.

How do I fix this?

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I do not believe that this is either a number porting issue or an issue with the Public Mobile service.  The text message that you areceived from Public Mobile means that number porting is complete.  As for your message recepients receiving messages that you sent as coming from an e-mail address, those aren't actually text messages. Thats's an instant messaging service that Apple is providing.  In iMessage, is the SMS option enabled?

[Deputy1234]

Hey,

If you received the confirmation. Sometimes it is just time to transfer fully.  I believe when I ported my number over I received the confirmation message but it still took a few more hours for the number to fully transfer. 

[Phil_Adelphus]

@KarlyCaron  I restarted my phone and then put my Public Mobile SIM card in because well my number was transferring over. I had my previous providers SIM card in. 

Have you restarted the phone again since putting in the Public Mobile sim card?

[hTideGnow]

hi @KarlyCaron make sure the previous Carrier sim card is removed, or disable it if the old one is an eSIM 

if same, ask support to check

please submit a ticket with CS Agent  using direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage