Change email on order

[Brittjd]

Hello, I recent purchased a phone online and it’s being sent to my home but I have the wrong email there. I need it to be corrected. 

the email that was put in incorrectly was:  xxxxxxx

Which should be xxxxxxx

[darlicious]

@NeoAnderson 

Only customer support can change the self serve email. Customers can change their community account email in their profile but they need to remember to verify it if they want any possible community rewards to be applied.

@Brittjd 

If you ordered a phone during the recent $30 ($5×6 months) promotion then the only option to recieve the credit would be to either change your self serve email to the one used for the phone order thru customer support or activate with the phone order email. What is the concern w8th the email address used? Or did you make an error on the shipping address?

[computergeek541]

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@NeoAnderson wrote:

If all you want to change is your email address, log into your account online and make the change there.

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The e-mail address in the Public Mobile Self Seve account is unrelated to the phone ordering store.

[hycm53]

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@Lieux wrote:

@hycm53 You wrote…please remove your personal information….but you pasted them in your reply.😉

I have removed them.

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Oops, my mistake.😁

[NeoAnderson]

You might log in to your account and try chat help. I created a ticket and received an immediate reply.

[Lieux]

@hycm53 You wrote…please remove your personal information….but you pasted them in your reply.😉

I have removed them.

[hycm53]

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@Brittjd wrote:

Hello, I recent purchased a phone online and it’s being sent to my home but I have the wrong email there. I need it to be corrected. 

the email that was put in incorrectly was:  xxxxxxxxxx

Which should be xxxxxxx

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Please remove your personal information.

You can chat with Simon for change your email address, if Simon can’t help, he would let you open a ticket.
https://www.publicmobile.ca/en/on/get-help

[HALIMACS · Accepted solution]

@Brittjd 

If a real set of eyes is involved, hopefully they will pick up on the typo and all will be well as far as any notifications you get about your order.

If not,  here's how you contact a customer support agent to confirm:

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[kaytus]

@Brittjd this is public forum. please remove your personal info. You can send the ticket to CS_Agent about your issue.