Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
If you are having trouble after buying data OR you have data that was given as a gift by Public Mobile and have trouble accessing it - check your setting for data limit. My Android phone have setting for 1 GB as that is what is on my plan. I used all...
Did not wait for SMS message from previous provider before taking out old SIM. Now have one way service (outcalls) only. Phone says PM, but bill is still charged to old provider. Catch 22. Can't notify PM of this because they have no customer service...
I am trying to speaking with the agent to get my old number transferred but I just can’t do it. It says I have to get tickets but when I try to it shows error message all the time.
I accidentally added the wrong add-on. When I try to submit a customer service ticket I get an error message. I have followed the instructions to reset my cache and even tried logging in on a different computer, but I continue to get an error message...
I had to create a new profile due to the new system not accepting my community login info. Is there a fix for this yet? I am a regular here in the community.
Hello ! I understand I may have just missed the $5 offer for a new SIM. We were hoping to get our daughter one for her birthday and have our whole family with PM. Due to the panic in Halifax about the fires, we could not avail of this offer. Any chan...
Hi,I’m retiring shortly and requested from my company to port my corporate cell number to my personal account. When I followed all the steps, Bell now tells me that they cannot port until PM cancels the request (the number did seem to port but unsucc...
I have made a payment for my monthly plan but my phone number is still suspended. When I logged into Public mobile app, it had me start over like a new customer and choose plan and phone number. But when I entered my existing phone number, it shows a...
Good Evening ModeratorI joined on May 1st. I picked on the day so my payment date can fall on 1st monthlyBut I noticed you charged me one day early, on 31st. Please check why it renewed 1 day earlyand help to move the payment date to change back to ...
I currently have $5 in loyalty, $2 auto pay, and $3 refer a friend rewards every month. It's not clear with the new subscription plans what happens with my rewards if I switch. Does the Public Points replace just the auto pay? Do all the previous awa...
Why have you gotten rid of the 3G phone plans? I was hoping to convert my mom's landline to a more affordable PM $25 plan, but that seems to no longer be possible. I guess we'll go with Lucky Mobile instead. Way to lose a potential customer to greed....
I paid for my subscription and downloaded the app. I left the app to respond yes to the koodo text message asking to port my number and when I returned to the app it just kept waiting for my phone to prompt me to set up my esim and never did. After 2...
Hello, I recently became a new Public customer and used a referral code upon signup. However, I never received the signup credit, and my son has not received the $1/mo bonus. How do I go about ensuring both of us get our rewards? Thank you!
I am porting my number from voip Ms which is a service unlike any other carriers. I don’t get any sms messages from them. How can I check if my number has been ported successfully??
Paid for 3 month subscription at 1 pm. Since then, network reading as “SOS”, Accepted request to transfer number from previous carrier. Unable to verify service on my phone as not receiving any SMS or able to make outgoing calls. Have lost my pre...
I’ve had a SIM card with public mobile for a few month but have just stared to use it. I’m able to make called with the SIM card, but all incoming calls automatically go to voice mail. How can I fix this?
Is there anyway to put in a referral code after you’ve already started a subscription? I just got onto public mobile when it wa suggested to me by a friend and i missed where i could put the referral code in. Getting $10 credit + giving him a $1/mont...
I have no pending payments and my subscription is not working. I am able to receive sms to authorize logins but I can’t make nor send SMS and I am unable to make nor receive calls.
