Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No service

I joined the plan with 250 MB data on May 12 this year but I still cannot get any incoming calls and cannot use internet.

payment

How do I make a payment to my account without using a credit card

Tax

Please advise why I am being charged tax on funds when added to my account for future payments.

Can not log into my account

I can not log into my account.It always says "your login failed. Please try again" no matter what i do. Even when i try to reset my password.I haven't used the account for 8 months but want to start using it again.Any advice?Thanks,Scott

Add on data not working.

Hi all, so I purchased some extra data to download pictures sent to me. I restarted my phone 2 times and when I turn on my data. I get a notification from Android system and under it; it says "sign in to network""Public mobile" When I click on the no...

Data Connection Drops

Do others have issues with the connection dropping all the time? It’s really annoying. Happens frequently these past few days.

Invoices for April, May & June 2022

Hello,Please provide me with invoices for the months of April, May and June 2022. with thanks, Suzanne McKenna

Loss of loyalty rewards

I signed on to the $10.00 plan because I hardly use a cell phone. I save $2.00 for automatic payment and for every year of loyalty I get a reduction of $1.00 per month. I have accumulated 3 years of loyalty and am due $3.00 a month for this. What Pub...

text message not going through

Text messages are not going through on my phone. I have this phone for my son and lately he hasn't been receiving the texts, only calls.

Updated my phone and SIM is now locked. What is my SIM code?

I have no idea what my SIM code is. Could someone help me with this? Thanks

Updating my credit card

I have tried to update my credit card.I am getting an update code error. Tried multiple times and different days but now luck.

Extra charge applied to MC

I have autopay on my account. This month, an extra payment of $1.05 was made without my knowledge. All it says for a reference is an 855 number with BC on the end of it. When I look on my payment record, I don't see the payment. How can an extra cost...

Reset user name

The username in settings is wdsmth337. My records show it should be WmDavid .It will not accept My new password xxxxxxx Can this be resolved? Edit by Dunkman: removed personal information

Don't have access to email used for Public Mobile My account

Hello I purchased Public mobile number back in 2018 and I don't have access to the email address that I used for my account. I don't even remember the login details so it is impossible to change the password or email ID. Can someone assist me with ho...

Resolved! I cant sign into my account?

Every time I try to sign in your page says error and shows a white blank page I’m trying to sign in so that I can overlook my account information because I keep getting charged different amounts

Resolved! phone transferred issue

I transferred my exist phone number to public mobile my phone is working but I'm not received any call every call goes to voice mail.

$10 voucher only added $5

I bought a $10 voucher to add on data. I added the voucher after selecting the option to get 200gb for $5 and it only added the $5 not the additional $5

Resolved! Cancelled the service but reactivating.

I cancelled Public Mobile service and disabled the email log in as well but after trying president's choice phone service I don't like it. I want to come back to public mobile.I want to keep the same number and possibly the same sim. I can no longer ...

Unable to log in

Trying to add funds and I’m unable to log in. I’ve tried multiple devices and connections. Brings me to a white page that says internal server error. Is this happening for anyone else? Yes I cleared cache.

Help

Resolved! Change plan

I just changed my plan and put money in my public mobile account but still my account is not activate. Please help.

It Meee Again

Resolved! sent emails

i've been corresponding with an agent through private messages about a warranty issue. i can see all the ones i have received but not the ones i send. how do i switch to the list of sent messages? thanks.

Resolved! 2GB for 12mths for new customers

Can someone clarify please?Is it 2GB per month for the first 12 months or 2GB usable over a 12mths period?Thank you.

Resolved! Terrible Reception in Vaughan, Oakville, Toronto

On a trip to Ontario and just super disappointed how bad the so-called LTE service performs. I can barely load a simple text web page (like this forum) and I have not exceeded any data limits. Public Mobile should be better than this. Perhaps I shoul...

Resolved! Help please

I am waiting for text message to transfer my existing phone number to another connection and it’s been three hours but I have received a text or email yet. Please help with my matter.

Cannot get signed into account

Yesterday we switched from a pays as you go plan to monthly. We have been blocked from our account and the phone is going to expire. Please help

Resolved! trying to cancel add-on

How do i cancel an addon? I needed it for a short period and now just want to go back to my regular plan. I only use this number when i am traveling.I did not find an option, so i just removed the autopay, thinking that will stop it.But i do not want...

Help Please

Resolved! Payment

Hello Chris this is Sxx Mxxxxx. I have a slight issue with my phone. They have actually taken out two payments, one on March 24th and the other on March 26th. There should only be one payment taken out and I am really worried about thisChris, is it p...