Community

Active account with a plan but calls not going

Hi So have an active account status with a plan and available minutes and data, however data isnot working and when I try making a call it says no minutes remaining. Tried resetting my network settings, did a few turn off-ons as well, wondering what ...

I paid my account twice today

I paid my account twice from my bank account. My account still says my account is suspended. How can this be reactivated? I know it has been paid twice because it is showing on my bank account. Hoping someone can help

I did pay $67.80 on Apr.20 2023. Now I am disconected.

Do I have stil some plan and for how long last my coverage with you guys. Am I a costumer to Public or...?

How can I unlock my public mobile voucher

Data is not working for any of our plans

Data is not working for any of our phones currently. Is the network down? Trying to use Google maps while driving and it says off-line for both myself and my husband.

Random charge... Refundable?

I was charged for Public Mobile!! Never even heard of it before and I looked, my city doesn't even show as a service area. So when & how will I be refunded?

US Addon

Bought a US add-on that I will start to use tomorrow.  I understand roaming needs to be turned on but I also read you need to switch to a T-Mobile apn. Did I understand that correctly?   

Reset account

Hi, Is it possible to reset an account just by providing the phone number? My dad his information for his account. 

Data being used early morning hours when I'm asleep

I just checked my usage on my account and I noticed there are 10MB of data used or 6.78MB of data used, every evening around 12:30am or 1:20am - always late at night, when my phone is charging and I'm in bed sleeping.  Does anyone know why this is ha...

Why am I being charged?

i found a charge on my visa for 16.95 from Public Mobile on May 1st. I don’t have an account with youwhy am I being charged

Missing SIM CARD

Ordered & paid for a SIM card 2 weeks ago so my husband can join Public Mobile - it has not arrived - how do I get credit for recommending him

Plan showing active on my account but services not working

@CS_Agent My plan is showing active on the my account page and the phone is connected to the public network, however my internet and calling isnot working.tried turning the phone off multiple times, no joy

Why not to choose Public?

Because you can't talk to anyone when things go sideways (and they do).  I rely heavily on text messaging for my job and I can't text message even though my payments are up to date and I can't get it sorted because no one from Public will respond.  B...

does u.s. long distance minutes carry over?

if i buy 1000 us minutes, is that a monthly fee or does it go until i use all the minutes?

Locked out of account

Can not access my account need to change email 

PLAN NOT ACTIVATED BUT FUNDS TAKEN FROM ACCOUNT

Please help me fix this, my bill is paid but the funds were not applied to my account and I missed an effing job interview because of this nonsense someone please fix this. 

usa roaming not showing up on my account that i paid for

added 15 and then 25 dollars top up and bought usa roaming but its not showing up in my accountshows money was taken and have receipt

Payment deducted but plan not activated

Hi Was trying to activate my plan after a short international visit however the payment has been deducted twice but the plan isnt activated.a payment of 36 dollars twice shows in payment history but not in available funds thanks for the help

Roaming Add-on transaction - No confirmation

Similar issue here folks.  Tried to add the roaming plan (5 times) to my account but I kept getting the "Oops" message that something is wrong. Then I got a message from Mastercard notifying me of suspicious activity and that they locked my card.  So...

Who has had VoLTE enabled?

It's been a couple months since VoLTE support launched. Who has gotten it enabled for an existing account prior to the VoLTE launch? I just checked mine and noticed my calls stay on LTE now. I didn't get a notification, nor has a VoLTE setting appear...

Activate from the USA?

I'm currently in the USA and plan to come back to Canada later this year. I want a Canadian number and I don't mind activating a roaming plan from time to time. A friend will ship the SIM card to me. I'm wondering if I can activate the SIM from while...

Overpayment and no add on

I'm trying to add US Roam-Talk Txt 3 GB to my account $33.60,  I'm also on pre-authorized payments .every time I went to pay I get a something went wrong notice ? so I kept trying 10 times It never added US Roam to my account.After talking to credit ...

Need help buying add on

I'm leaving for the US tomorrow morning and I'm trying to by the 30.00 roaming and data add on but it will not accepted my credit card (which is my present method of payment), even when I tried to use my Visa Debit it won't work, the message says Opp...

New Account Registration

Good morning, I would like to create My Account Profile, but haven't registered online using my email address. Please advise. Thanks,Yu Fen 

May 4th - Phone not working

Topped up my account twice and phone still not working.   When dialed out says I don't have a US calling plan and no text messages received.  How long will this take to correct???

Topped up an hour ago and account still shows as suspended, No Service

I just topped up about an hour ago and account still shows as suspended but they were happy to take the money from my account. When I do try to make a call (to a number I know is correct), I get a message telling me "Hi, Public Mobile here, I'm sorry...

Can't make calls or receive them

I have paid and am active /up to date with my plan. Yet I cannot make or receive any calls. I have tried to reset my phone and nothing is working. I need help please. 

Outage? No internet today.

I'm near Barrie and my phone has no internet access, I have tried resetting and all that. I see others reporting the same thing.

Plan Change Not Working

I just tried to first add on data to my current plan (it wasn't going through at the payment stage), then change my plan completely (it also failed at the payment stage). On the public mobile page every time I tried to pay it said 'oops! try again la...