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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by • Public Mobile
  • 1875 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 30241 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 42005 Views
  • 185 replies
  • 29 Bravos

No service

I topped up yesterday now it appears someone has made off with my money. Account not working and no one wants to help. Very annoyed. Need to talk to a human now.

Jerhow by • Great Neighbour / Super Voisin
  • 510 Views
  • 4 replies
  • 1 Bravos

double charged

Yesterday suddenly i cannot use my phone, account posted expired and ask me to change credit card, my credit card not expire and using well for my husband account, than i retyped my credit card # again and they charged me double end up, and the whole...

Superapoon by • Good Citizen / Bon Citoyen
  • 439 Views
  • 4 replies
  • 1 Bravos

Forward MMS to Email

Bit of a long shot here I know, but figured I'd ask. I have an LTE device (B315-7C4C) which we use for phone (via an RJ11 jack) and Internet as well as occasionally receiving SMS messages.  The device can't handle MMS messages at all, when an MMS is ...

radioguy by • Good Citizen / Bon Citoyen
  • 1538 Views
  • 13 replies
  • 0 Bravos

Resolved! I’ve been locked out, please help! 🙏

I was locked out of my account. It’s been a while since my last log in. I didn’t recognize the security question I was asked. I’m hoping to be helped, thank you. 

Resolved! Rewards not applied

Yesterday, my plan didn't renew (I had to renew it manually) which caused a second payment on my credit card. I also realized that the rewards (-7$) were not applied. I can't see them on the account like before.How can I fix this? Thanks!

mehdi_aaa by • Good Citizen / Bon Citoyen
  • 500 Views
  • 4 replies
  • 0 Bravos

Resolved! Going on a trip

What do people suggest for add-ons when going down south?  Do we only have access to talk time?

Resolved! Purchased a Top Up

Purchased a gig top up on March 31 and have not received any data on account as of today.  All out of data here...now what?

Paul76 by • Great Neighbour / Super Voisin
  • 597 Views
  • 6 replies
  • 0 Bravos

Plan not working

I activated my account yesterday but the sim is not working at all. I have also not received any mail or text regarding the activation. Please what do I do?

Sinmi by • Good Citizen / Bon Citoyen
  • 1106 Views
  • 10 replies
  • 0 Bravos

Resolved! Email locked out etc

I’m in the states.  I bought an add on of talk and text and data for 10 days.  I ran out of data and thought I bought more data but think it wasn’t for US but just for my AB account.now, still in US and no data and talk and text not working.  Ten day...

Pokey by • Good Citizen / Bon Citoyen
  • 425 Views
  • 3 replies
  • 0 Bravos

Referrals

Hello,Is there a limit on how many friends you can refer in a month?

pink3 by • Great Neighbour / Super Voisin
  • 637 Views
  • 7 replies
  • 1 Bravos

Resolved! Double pay

Hi, I renewed my account on April 1 but couldn't make calls on April 2. I had to pay again. I would like a credit to my account for the extra payment and to make sure that this doesn't happen again. Regards, Coldan

coldan by • Great Neighbour / Super Voisin
  • 926 Views
  • 7 replies
  • 1 Bravos

Resolved! Us talk and text

Do I get a notice when my add on plan expires ?

Proy by • Great Neighbour / Super Voisin
  • 511 Views
  • 4 replies
  • 0 Bravos

Resolved! New iphone

I have a friend that is trying to activate a new Iphone with his existing sim card. He put it in the new phone but it won't work. What steps does he have to take to get it to work?

Tarl by • Great Neighbour / Super Voisin
  • 629 Views
  • 3 replies
  • 0 Bravos

Resolved! Overcharged

I loaded my account with enough funds to pay for the new plan come renewal time, originally I was going to just start it then but it seemed like id be paying an entire month fee just for a couple days so I selected change plan on next bill, I know it...

addons

Why I just after added 1gb of data in addons I got a text message saying that I have already used 75% of my data? I want my money back

mariomdiaz by • Great Neighbour / Super Voisin
  • 595 Views
  • 6 replies
  • 0 Bravos

Unable to call or receive any calls

My plan is active, my Sim working fine. I am unable to make call or incoming calls goes to voice mail. Please address. Thank you.

Joth by • Great Neighbour / Super Voisin
  • 579 Views
  • 4 replies
  • 0 Bravos

Add ons error

Hi, I am trying to do an add on in PM and it is not working. Could this be tied in the service disruptions going on right now?Thank you for your help 

Heather13 by • Great Neighbour / Super Voisin
  • 907 Views
  • 9 replies
  • 0 Bravos

Simcard fraud

my simcard has been hacked. What do I do?

perebozi by • Great Neighbour / Super Voisin
  • 890 Views
  • 10 replies
  • 0 Bravos
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