@hTideGnow , this is why the Customers are even more confused than usual! I feel bad for them, they have no clue where to go when the chatbot is broken & the link for help from a CS_Agent is wrong! I have reported this issue more than once! Even on one of J_PM’s post! I think they have a list theyre working on! 🤣
it is interesting why so many people use @ CS_agent on the subject line. I don't remember so many doing this before
@hTideGnow , theres a link in the chatbot that says send a private message to a CS_Agent in out Community here which sends them to the Community & not to a private message to CS_Agent!
”If you have any trouble with this link, please reach out to our agents by sending a private message to @CS_Agent in our Community here.”
My Guess @hTideGnow the Get Help articles dropped how to private message CS_Agents, like with the visuals of how to do it. I think this is a mistake. Methods to contact Public Mobile should be Front and Center, imo! And none of us should even be telling customers how to contact them, cause it should be obvious - and IT IS NOT. 🙄
HI @ActingUp so, you have activated a service or not? you don't put in the friend referral code when you place order with the sim card, you put in when you activate
And your sim card, how long you ordered? sim card order can be as many as 3 week. But if it has been 10+ days, please submit a ticket with PM cs agent:
yes, no worry, if it is a honest mistake, PM usually able to add it back. Please message them here: