Need information for becoming a new customer

[RHuntOttawa]

Need information for becoming a new customer.  Is there any possibility of chatting with  a Human-agent for getting information about porting to an active Public Mobile phone number? Also changing the due date for payment? I am looking to get the lower price $65.00 plan and how long is this promotion going on for. I am looking to change over at the end of June or early July.

Sincerely

Robert

[esjliv]

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@RHuntOttawa wrote:

need help please

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@RHuntOttawa we are all customers, like you, here on the PUBLIC community forum. We have no access to your account. Only Public Mobile customer support agents/CSA/CS_Agent have access to our accounts. 

What is the issue you are having, perhaps someone here can help.

[hTideGnow]

hI @RHuntOttawa 

your first message was Jun and it is now Oct

What exact problem you got? tell us with details

[dust2dust]

With what? Did you ever complete the sign up?

Adding - saw your message come and go. Don't post personal information here. Are you needing to change your registered email address? Are you able to login to your account using whatever different email address? Were you now intending to sign up another account?

[RHuntOttawa]

need help please

[HALIMACS]

@RHuntOttawa 

you can use the live activation assistance for any general questions relating to activations

Regrettably, you cannot select the due date as all plans are rotating 30 day cycles, unless you subscribe to a 90 day subscription cycle.

Here’s the live chat:

https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

[dust2dust]

I'm confused. "porting to an active public mobile phone number" and "new customer" and "looking to get the lower priced plan". "Change over" what? Do you currently have service here? Porting can be done during sign up or afterwards.

[Meow]

- Not possible to TALK to PM agent
- Only way to contact agent is trough ticket or personal mail through Community
- Billing period (subscription) is 30 days. It starts when you activate SIM and create an account. Not possible to change renewal day so almost every month renewal will be different day slowly rolling 'back'.
- No definitive day how log any promotion will last.
- For transferring number to PM, you have to open an account, activate SIM and then initiate number transfer. Rule is as soon as you initiate transfer keep your OLD SIM in your phone and answer YES to authorization SMS from OLD provider within 90 minutes of receiving SMS. OR, you can pick any available number, confirm all your services work as expected and THEN initiate transfer.
All that is done without human intervention. If you miss 90 min window then you have to talk to agent to reinitiate transfer.

[hairbag1]

@RHuntOttawa 

get a new PM sim then you can start the activation process. You'll be given opportunity to initate the port process at that time.

[Handy1]

@RHuntOttawa  No one to talk to , everything is done online , and can’t change due date it’s just every 30 day cycle from time if activation unless you renewal early , but then there no prorating for that so any plan change . Should be scheduled on next renewal 

Change plan in 3 easy clicks

Once you find plan you want be sure to (change on renewal )So you don’t lose money on current cycle